Gallatin Chrysler Dodge Jeep Ram - Service Center

I drove my dream car off the lot!!! I started my journey at Miracle two years ago when Vernon sold me my first charger. When I went to have my 2013 charger serviced I was told miracle wa I started my journey at Miracle two years ago when Vernon sold me my first charger. When I went to have my 2013 charger serviced I was told miracle wanted to trade my 13 charger for a new 2015 charger off the lot. At first, I was skeptical because I was so far upside down in my 2013, I knew it wasn't going to be possible to drive my dream car off the lot. However with Brads' positive attitude and determination it was possible. By his side was John Booker who literally worked a "miracle" to have my interest rate go from 11% all the way down to 1.9%. Also Brad and John were able to keep my car payment within my price range.. WOW!! I am just beyond blessed to have a worked with such a great team who made me a priority. Thank you again for all of your help! More

They went out of their way in all categories! I went in for service on my 2010 Dodge Journey and was delighted with the service department. I had been considering a new car and chatted with Patri I went in for service on my 2010 Dodge Journey and was delighted with the service department. I had been considering a new car and chatted with Patrick who was helpful, polite and gave me two options. I leased a car and would highly recommend this dealership to anyone! More

Incredible Service I have been around the car business my whole life, and so it is refreshing to see the "back end" of a dealership operate in a professional, friendly m I have been around the car business my whole life, and so it is refreshing to see the "back end" of a dealership operate in a professional, friendly manner. Robert Sharp, who I believe is a recent hire, was one of the nicest service writers I have ever met. Even though he was busy ( a co-worker was out receiving training), Robert always made sure that I was kept up to date on my car's progress. He took extra care to make sure my bill was correct before he presented it to me, and explained it thoroughly before handing it over to the cashier. I highly recommend this dealership. B. Wade More

Emergency Repair I was traveling out of town when I experienced transmission problems. Called Miracle just because they were close by and informed Vernon what the issu I was traveling out of town when I experienced transmission problems. Called Miracle just because they were close by and informed Vernon what the issue was. He immediately fit me in even though he knew I was not local and would not be a returning customer. They quickly diagnosed the problem and repaired the issue under warranty. His repair allowed me to safely complete the ten hour drive home. Shop is extremely clean and appears to be well organized. If I lived closer I would always get my car serviced there. More

Service Great service and assistance directly from the owner Tim Galvin. A great place to do business. Will come back again to do business. Thanks for the g Great service and assistance directly from the owner Tim Galvin. A great place to do business. Will come back again to do business. Thanks for the great experience. More

Handled Impossible Car Repair With Class & Concern A couple of weeks ago I brought in my 2007 Pacifica for a strange rumbling noise when the air was turned on and, after a one day service major $$ at p A couple of weeks ago I brought in my 2007 Pacifica for a strange rumbling noise when the air was turned on and, after a one day service major $$ at pick up, thought everything was fine. Next day the noise came back. Earlier this week I had to bring the car in a second time for the same unknown "noise" and got a rental vehicle for what I thought would be another one day service. It turned into four days of service with no luck in fixing the noise. It was a baffling dilemma for the service department, who after several diagnostics, parts replacements and specialty techs, had to call Chrysler for possible insight into the situation -- no luck in fixing the noise. To their credit, the service department really did all they could to fix the problem, and they did it with class and courtesy to the customer...me. It looks as if there may be something behind the timing covers causing the noise, but the service techs are letting me take the vehicle to a local mechanic who did previous work on my vehicle. I used Miracle when my car was newer and still under warranty for service problems, as well as for regular oil changes and tire rotations. However, as my car got older and because Chrysler no longer produced Pacifica, I also used a local private mechanic for minor repairs and oil changes, in conjunction with the Miracle service. Since the service department did all they could to no avail, I turned in my rental vehicle and picked up the car this morning. I am going to take the car to another local mechanic who did some timing kit work on the car a few months ago and for which I am still under warranty. Hopefully, the problem will be resolved. And, if not, I will be back to see if there is something else that can be done. I gave a five-star rating to the dealership because of their tenacity in trying to figure out the problem, the outstanding courtesy and customer care relationship from the service service department (Shawn called daily and sometimes more to keep me informed of the situation), as well as the kind and empathetic concern of the administrative department making my rental pick-up and return very easy and painless. I do not have the name of the woman who set me up with the car but Ciera was great on the return. To my surprise, my charges were minimal on the service fee -- only charged for oil change and tire rotation. There were no charges for the diagnostics on the vehicle or the rental car. It was not something I expected after four days of having my car in service. My husband (has a Dodge pick up) and I are truly repeat customers of Miracle and I have every intention of purchasing my next vehicle from them, once Chrysler, Dodge, Ford or Jeep come up with something that rivals my Pacifica. I really love the way it handles, not a lot a major repairs even after 8 years, and the luxury type features it offers (albeit, I did like the technology in the Dodge Dart -- the ride, not so much). So, kudos to Miracle's service department and administrative workers. We didn't accomplish what we all wanted (hence, the four stars on quality of work), but you made it much easier for me to move forward. Thank you. More

Good Job They take care of you, it did take a long time but they don't rush, this is the reason for 4 instead of 5. They take care of you, it did take a long time but they don't rush, this is the reason for 4 instead of 5. More

kind and friendly staff great service I am very pleased With the service and experience I received at the dealership. The work was done promptly and was finished in a reasonable time A plu I am very pleased With the service and experience I received at the dealership. The work was done promptly and was finished in a reasonable time A plus in my book. More

A good experience Chose this dealership specifically for its rating. Vernon and Shawn in service were professional and helpful in all communication, and in answering qu Chose this dealership specifically for its rating. Vernon and Shawn in service were professional and helpful in all communication, and in answering questions, and Donna Reed was friendly and courteous at checkout. It was definitely worth the drive. Thank you for great customer service! More

Those Whom Truely Care. I was headed to college and stopped to get a small bite to eat before the long college hours then all of a sudden I hear a big pop and thought someone I was headed to college and stopped to get a small bite to eat before the long college hours then all of a sudden I hear a big pop and thought someone hit me. Looked all around and no one near by, turns out it was my fan which had broken off and plowed right into my radiator. I call Mr. Vernon Ousley and explained my problem and he took care of it. He is the kindest and most genuine person when it comes to getting our vehicles fixed. He makes sure that what needs to get done is done. Thank you Mr. Ousley for your honesty. Because of you I will not have to doubt that my car will be worked on properly. We need more people like you because that is what brings customers in. Knowing that their vehicle is in good hands and that we are not getting the run around. Thank you for always being kind and a professional pleasant person. Also thank you Mrs. Donna Reed for all your kindness as well. It is always great to see a smile from our cashier as well. It shows you took the time to care. Sincerely, A. York More