Gallatin Chrysler Dodge Jeep Ram

Great Experience I had a wonderful experience at Miracle Chrysler Dodge Jeep Ram in Gallatin TN. I came in with my dad just to browse at a couple of cars I saw online. I had a wonderful experience at Miracle Chrysler Dodge Jeep Ram in Gallatin TN. I came in with my dad just to browse at a couple of cars I saw online. I ended up coming back and walked away with a 2012 Hyundai Tucson. I've had it for a little over a week now and am very happy with my purchase. I worked directly with Robert and he was wonderful. He never once made me feel pressured and was laid back and honest for the entire interaction. I work in sales and know how "the game" works and nothing turns me away more than a salesman - Robert was anything but. Robert even came in early the Monday I came in to close the deal - this was something he didn’t have to do but he did and this meant a lot to me. I would absolutely recommend Miracle Chrysler Dodge Jeep Ram to anyone and would recommend you work directly with Robert! More

Customer Experience I purchased a 2015 Dodge Journey from Robert Sharp , it was the greatest car purchase I have ever had.Robert was polite , informative and tried to mee I purchased a 2015 Dodge Journey from Robert Sharp , it was the greatest car purchase I have ever had.Robert was polite , informative and tried to meet my needs. I went back for a small problem with the vehicle and the dealership did everything they could to resolve it , and they did. More

Good experienxe Robert did a good job- cut a deal in a short time and got a good value on my trade. They are passionate about Jeeps and it showed. Thank you for a g Robert did a good job- cut a deal in a short time and got a good value on my trade. They are passionate about Jeeps and it showed. Thank you for a good experience. I don't remember the name of the other fella that helped me, as well as Marcy in Internet biz development- but they did a good job. Did the deal on a coffee cup! More

Great customer service We walked into this dealership just browsing, but our salesperson Robert was extremely helpful and found us exactly what we wanted. He and his team We walked into this dealership just browsing, but our salesperson Robert was extremely helpful and found us exactly what we wanted. He and his team worked hard to make us happy and were able to get us the best deal possible with the terms we asked for. We had a few issues with the vehicle we purchased, and Robert took great care to make sure every issue was resolved as quickly as possible. Everyone at this dealership was very friendly and helpful, and we were extremely impressed with the level of customer service we were given. I would highly recommend this dealership to anyone who is in the market for a vehicle. More

Buying 2015 Dodge Journey Andrew was very professional and answered all our questions. No pressure and worked out the deal we wanted. It did take a while, but in the end it was Andrew was very professional and answered all our questions. No pressure and worked out the deal we wanted. It did take a while, but in the end it was worth it. More

Handled Impossible Car Repair With Class & Concern A couple of weeks ago I brought in my 2007 Pacifica for a strange rumbling noise when the air was turned on and, after a one day service major $$ at p A couple of weeks ago I brought in my 2007 Pacifica for a strange rumbling noise when the air was turned on and, after a one day service major $$ at pick up, thought everything was fine. Next day the noise came back. Earlier this week I had to bring the car in a second time for the same unknown "noise" and got a rental vehicle for what I thought would be another one day service. It turned into four days of service with no luck in fixing the noise. It was a baffling dilemma for the service department, who after several diagnostics, parts replacements and specialty techs, had to call Chrysler for possible insight into the situation -- no luck in fixing the noise. To their credit, the service department really did all they could to fix the problem, and they did it with class and courtesy to the customer...me. It looks as if there may be something behind the timing covers causing the noise, but the service techs are letting me take the vehicle to a local mechanic who did previous work on my vehicle. I used Miracle when my car was newer and still under warranty for service problems, as well as for regular oil changes and tire rotations. However, as my car got older and because Chrysler no longer produced Pacifica, I also used a local private mechanic for minor repairs and oil changes, in conjunction with the Miracle service. Since the service department did all they could to no avail, I turned in my rental vehicle and picked up the car this morning. I am going to take the car to another local mechanic who did some timing kit work on the car a few months ago and for which I am still under warranty. Hopefully, the problem will be resolved. And, if not, I will be back to see if there is something else that can be done. I gave a five-star rating to the dealership because of their tenacity in trying to figure out the problem, the outstanding courtesy and customer care relationship from the service service department (Shawn called daily and sometimes more to keep me informed of the situation), as well as the kind and empathetic concern of the administrative department making my rental pick-up and return very easy and painless. I do not have the name of the woman who set me up with the car but Ciera was great on the return. To my surprise, my charges were minimal on the service fee -- only charged for oil change and tire rotation. There were no charges for the diagnostics on the vehicle or the rental car. It was not something I expected after four days of having my car in service. My husband (has a Dodge pick up) and I are truly repeat customers of Miracle and I have every intention of purchasing my next vehicle from them, once Chrysler, Dodge, Ford or Jeep come up with something that rivals my Pacifica. I really love the way it handles, not a lot a major repairs even after 8 years, and the luxury type features it offers (albeit, I did like the technology in the Dodge Dart -- the ride, not so much). So, kudos to Miracle's service department and administrative workers. We didn't accomplish what we all wanted (hence, the four stars on quality of work), but you made it much easier for me to move forward. Thank you. More

Good Job They take care of you, it did take a long time but they don't rush, this is the reason for 4 instead of 5. They take care of you, it did take a long time but they don't rush, this is the reason for 4 instead of 5. More

Ease of internet sale could not had been easier, found car on line keyed in my information about my trade in vehicle and got the trade in value. also keyed in the loan info could not had been easier, found car on line keyed in my information about my trade in vehicle and got the trade in value. also keyed in the loan information. Called next day spoke to Britni Cox, she verified car in stock. Made arrangement to come in on Friday morning. Britni went over the car with me and test drive we went. She introduced me to David Powell and the paperwork with him went so easy we chatted for awhile. Bert Curry finished up the loan app again with out any hassle. Chris Austin completed the paperwork and spoke with my insurance agent for me. By then David had the car cleaned up and tags on he even put gas in for me. I did all from my smart phone. With Britni's help the unpersonalized internet sale became the friendliest way to go. More

Great Kia Rondo Bought my 3rd Kia Rondo and it is a great car. I had a great experence dealing with Miracle and my salesman David Powell. He is a great slaes agent! Bought my 3rd Kia Rondo and it is a great car. I had a great experence dealing with Miracle and my salesman David Powell. He is a great slaes agent! More

Lovin' my '15 Charger! I was looking to trade in my 2014 Mustang - although I loved the body style best of all current new vehicles - it was missing several options that I r I was looking to trade in my 2014 Mustang - although I loved the body style best of all current new vehicles - it was missing several options that I really missed after selling my 2012 Avenger. I saw the 2015 Charger and loved it. I went to Miracle Dodge and met up with David Powell who walked me through the process and allowed me to just take all the time I needed to think about the purchase. There was no pressure. I test drove the car and felt it was definitely time to trade up. Heather graciously helped with the financial closing of the car and took the time to just talk with me about questions I had or about reasons that I may or may not want to purchase additional warranty coverage. Over all, I was pleased with the service and would recommend Miracle Dodge to anyone who is looking to buy a vehicle. More