Galeana's Van Dyke Dodge

Outstanding Customer Service and No Pressure Sales Team. I began looking for a new vehicle after my car was unfortunately totaled out. I decided to check out Galeana's Van xxxx Dodge on the recommendation f I began looking for a new vehicle after my car was unfortunately totaled out. I decided to check out Galeana's Van xxxx Dodge on the recommendation from a family member. I am sure glad I did. I called and spoke to Bill Reed over the phone and he was great to deal with. No high pressure sales or pushing. After talking to Bill over a couple of calls we narrowed in on a vehicle he thought i might like and sent me the information on it. After reviewing all the info I decided to head down to the dealership and meet Bill in person. Bill is great guy with a great sense of humor and he knows how to take care of his customers. I looked at the vehicles and ended up selecting the one Bill picked out, a Nice Cherry Red Ram 1500 4x4!. After deciding on the vehicle, I sat down with Bill to discuss the lease terms and again I was surprised. Bill was honest and straight to the point with leasing options available, in terms anyone can understand with no hidden fees or extra costs. We quickly agreed on the terms I preferred and it was off to do the paper work. I was handed off to Bill assistant Ruth. Ruth was nice and we were able to get through the app pretty quickly. After everything was in order it was to the Financing office where I handed off to Mark Gibson. Again I was treated great. Mark did a great job explaining all the fine print and confirming all the details on the contract and making sure I understood everything I was signing. Again a completely laid back atmosphere and no pressure. I think I was in and out of Mark's office with all the papers signed in about 15 minutes or so. Lastly it was back to Bill's desk to arrange the time to get my vehicle. I was pleasantly surprised that it could be ready in as little as 45 minutes. I decided not to test Bill and gave him a couple of hours to get my vehicle ready for delivery. Delivery was smooth and a flawless vehicle was ready on time as promised by Bill. Bill and Ruth went over the vehicle with me to make sure I understood all the bells and whistles and even gave a tour of facility. I would recommend anyone looking for Vehicle to check out Galeana's Van xxxx Dodge. I know I'll be going back again for my next vehicle. More

I had a great transaction with Mary O'Connell. She hadnled my purchase quickly and got me exactly the truck I wanted at a purchase price Iw as happy with. hadnled my purchase quickly and got me exactly the truck I wanted at a purchase price Iw as happy with. More

1-pay 24-month lease I came to find out if I qualified for a one-pay lease. My husband passed away in 2012, and I never had to handle the purchasing or leasing of a car. I came to find out if I qualified for a one-pay lease. My husband passed away in 2012, and I never had to handle the purchasing or leasing of a car. We had been in bankruptsy and I thought if I payed for the lease up front, I could qualify for the lease. Mr. Everaert explained to me how applying for the one-time pay was the same as applying for a lease, so he took me through the steps I needed to take to lease a car. Rich was very knowledgeable and gained my confidence right away. I was impressed how everyone works together for the best for the customer. After speaking with Mary Pittiglio-Hunley and discussing my financial options, I decided to lease for two years. She explained what I needed to do to qualify and we went to work. I contacted my best friend's husband regarding the Friends and Family benefit and my father was on board to co-sign for me. Everything fell into place and I ended up driving away in a beautiful Dodge Journey. I was very anxiety-ridden coming into the dealership for the first time by myself to seek a solution to my car situation, and I left very relaxed and confident I had come to the right place. Thank you all again for your help in my first endeavor of leasing a car by myself, especially Rich. I will be back and will recommend this dealership to my friends and family. More

Our experience with Nick was wonderful. He is a knowledgeable and personable salesman. We purchased the 30th Anniversary vehicle and when I got home I was concerned with how the seats felt for my knowledgeable and personable salesman. We purchased the 30th Anniversary vehicle and when I got home I was concerned with how the seats felt for my back since I have back issues. He then found me another vehicle with cloth seats and had it delivered from Ohio. I could then tell he would go above and beyond to help you find what you were looking for. My husband and I really liked working with him and I love my new van! More

I experienced excellent service,my salesman went above and beyond to make me Happy and get the deal I wanted. I Wii gladly come back to purchase another vehicle. and beyond to make me Happy and get the deal I wanted. I Wii gladly come back to purchase another vehicle. More

Bill was awesome. I went to several different dealerships over 4 months; I met with Bill Reed and within the week I was driving the vehicle with all my desired features. He helped me to stay foc dealerships over 4 months; I met with Bill Reed and within the week I was driving the vehicle with all my desired features. He helped me to stay focus on what was important and a priority to select the right vehicle and be purchase plan. Bill turned a bad experience during the last 4 month, to great in 1 week; as well as letting you know what to do if anything happens after your purchase. The people I met at the dealership were very nice. Overall a good experience. More

My husband felt lied to from the get go. We wanted to lease a new Durango with a one time payment. After getting a price an setting a delivery date, test drove one an were told give us today to get the o lease a new Durango with a one time payment. After getting a price an setting a delivery date, test drove one an were told give us today to get the one you want here. Then get a call later that day they had one on the lot but couldn't find the one promised must of sold it. Ok so now what we ask well we can get a lot trade for a dark colored one no problem, right, then we are told no lots with in 250 miles had one, but they had a white one we could get that day for the same deal. So I went an got a cashiers check picked up my husband an were at the dealership in 45 Minutes to be told oh it's sold too. Total run around an waste of our time. We went to a dealership twenty miles away, got the exact Durango color, model for cheaper. When we were told there were none for over 250 miles away!!!! Then the boss acted like we did some thing wrong, he was ignorant an rude. So you decide if this is how you wanted to be treated, there is much more but you get the idea. Suburban Chrysler Jeep an Dodge of Troy is where your treated like royalty. More

As this was my first experience with buying/leasing a new vehicle, I could not have asked for friendlier and more dedicated staff to assist with my needs. vehicle, I could not have asked for friendlier and more dedicated staff to assist with my needs. More

The sales team was fast and knowledgable. They recognized my needs and worked extremely hard to get me the car I wanted!! I have never been more satisfied with a car purchase. I would recommend them to every my needs and worked extremely hard to get me the car I wanted!! I have never been more satisfied with a car purchase. I would recommend them to everyone! More

Jim was a excellent salesman he found the car I was looking it was fast easy And Mary worked with me on my payment plan awesome. I will prefer all my friends the dealership Thank you Eric weathers looking it was fast easy And Mary worked with me on my payment plan awesome. I will prefer all my friends the dealership Thank you Eric weathers More