Galeana's Van Dyke Dodge

Very good Experience Patrick was very honest and professional from the moment I talked to him on the phone till we closed the deal,. I will return to him and refer anyone Patrick was very honest and professional from the moment I talked to him on the phone till we closed the deal,. I will return to him and refer anyone that is looking for a Dodge to him. This was our first experience with this dealership and it was a good one. Thank You!! More

Excellent experience This was my first truly new car (2014 Dodge Charger R/T) and Denise and her Galeana's team were extremely professional and helpful! The price was the This was my first truly new car (2014 Dodge Charger R/T) and Denise and her Galeana's team were extremely professional and helpful! The price was the best I found in the Metro Detroit area and I'd highly recommend them to anyone. More

data inspection sheet filled out without looking at car In the past, I have had excellent service. The staff are friendly and helpful. I was surprised at the results of my 23 point inspection. They found In the past, I have had excellent service. The staff are friendly and helpful. I was surprised at the results of my 23 point inspection. They found a dirty air filter, but didn't seem to look at much else. It seems like the 23 point data inspection sheet was filled out, without the mechanic actually looking at everything he checked off. Why bother filling it out and giving the owner a false sense of security. I took my car in to Sears after I had my car serviced at the dealership. I thought my tires were out of balance. The mechanic marked my car off as ok in regards to my shocks, my tires, and my battery. Ended up that my tires were in terrible shape, caused by bad shocks, and my battery was also bad. If failed on me. Isn't that what the dealer is supposed to find with the inspection? Aren't they the experts? I am going to bring my car in for it's next oil change this week. I haven't had a chance to tell them what happened yet. I guess I will find out if they even care. More

Our 2014 Dodge Challenger Purchase! This is the third vehicle we have purchased from Galeana's Vandyke Dodge! I have personally recommended numerous people to the dealership! We hav This is the third vehicle we have purchased from Galeana's Vandyke Dodge! I have personally recommended numerous people to the dealership! We have always had GREAT customer service... Our Sales Rep, Bill Reed, is AWESOME! He always goes the extra mile to make sure that we are going to be happy with our purchase! That's why we keep coming back! Professional... Great attitude... Great Guy! More

Friendly great service Denise Rouse was very helpful when it came time for me to purchase my new ram truck. The service a van xxxx dodge is excellent and I will be referring Denise Rouse was very helpful when it came time for me to purchase my new ram truck. The service a van xxxx dodge is excellent and I will be referring my and friends and famliy there to purchase a vehicle. And again thanks Denise More

Best car buying experience Ruth is easily the best salesperson I have ever had the pleasure of working with. I'm very particular about my cars and she was very understanding and Ruth is easily the best salesperson I have ever had the pleasure of working with. I'm very particular about my cars and she was very understanding and patient with me. She continually went out of her way to make the purchase process as smooth as possible. She was straight forward, helpful, and the communication back and forth was excellent. I would easily send anyone looking for a car to go see her. More

Bill Reed - very positive experience I purchased a lease nearly 3 years ago from Bill Reed and again last week. Bill got me all squared away with minimal time. I'm terribly busy so I do I purchased a lease nearly 3 years ago from Bill Reed and again last week. Bill got me all squared away with minimal time. I'm terribly busy so I don't have time to waste - Bill has a great attitude and works quickly. In both visits I walked away happy and satisfied. Especially this time because Bill help me refinance an older car to consolidate to one vehicle, one payment (and 1 less insurance bill too). More

Excellent Experience, Fast Friendly and efficient ! Mary was great! She was very friendly and knowledgable of the product line and available options. I work a lot of hours and do not have a lot of tim Mary was great! She was very friendly and knowledgable of the product line and available options. I work a lot of hours and do not have a lot of time to visit dealers and talk on the phone so I did a lot of correspondence with Mary via email. She was alway attentive and responded to my emails promptly. When I finally found time to visit the dealership Mary was very friendly and efficient, and when it came time to buy the care there were NO surprises. Everything was as we agreed down to the penny. Finally a salesperson and dealership with no last minute surprises. Thank You Mary ! More

Poor Customer Service Purchased a 2010 Dodge Caliber from Joe Kramer in certified used. Joe was your typical cliche salesmen, "acting like he was doing you a favor". A mont Purchased a 2010 Dodge Caliber from Joe Kramer in certified used. Joe was your typical cliche salesmen, "acting like he was doing you a favor". A month after driving I took it to get the oil changed and inspected. All the rotors, break pads and tires and two front CV joints needed to be replaced. These things should have been covered in the safety inspection which it obviously didn't have before they put it on the lot. Dealerships are not allowed to sell cars with bald tires for example. I brought it in almost a week ago and still no car! I went to get a rental so I could get to work and they said "oh it's closed sorry". Anytime I call the service department I get put on hold for over ten minutes until I eventually hang up and call again, four times in a row this happened until I asked for the manager and threatened to write a bad review if someone didn't tell me when I would have my car back. He called me back almost immediately and assured me multiple people were aware of my situation and to keep me posted, he also said the parts would arrive the next day and I should have it then. Well I called an hour before they closed the next day and got put on hold for a long time. Unprofessional and the salesmen joe Kramer is a joke. He said they wouldn't sell me a car with bald tires but clearly they did! Tires don't magically become bald after one month of driving. And then he has the audacity to tell me they don't normally do this but they will write me a check for $200 for new tires? You don't normally do this? Like your doing me a favor? No, this is how it should have been in the first place. And $200 is not going to buy four new tires I got quotes for $600. All in all they sold me a car without it being safe and I was told it would be done in two days time and it's almost been a week without me being able to get to work. Horrible dealership and I would never recommend it to anyone, nor their service department. More

Excellent Dealership Mr. LaDell Griffin is the BEST salesperson that I have ever had the pleasure of meeting. He was kind, honest and most important he listened. He worked Mr. LaDell Griffin is the BEST salesperson that I have ever had the pleasure of meeting. He was kind, honest and most important he listened. He worked hard to help my family and I get the car that we needed. We walked in at 9am that morning and by 2pm we were driving away in our new 2014 car. I would recommend this dealership to anyone and that is because of the GREAT customer service that I received from Mr. LaDell Griffin. More