Galeana's Van Dyke Dodge

I would recommend this dealership to all of my friends! I would like to say that Mr. Upshaw's customer service was above and beyond the call of duty! He was very professional in every detail of me purchasin I would like to say that Mr. Upshaw's customer service was above and beyond the call of duty! He was very professional in every detail of me purchasing my Jeep. I would definitely recommend Mr. Upshaw to my friends or anyone that would like to make a purchase. I was very happy and satisfied with the services that was provided to me as a customer. Thank you so much! More

They didn't fix it. I received a letter from Chrysler acknowledging that my gas tank needs to be replaced (we told them this ten years ago, but now they finally figured i I received a letter from Chrysler acknowledging that my gas tank needs to be replaced (we told them this ten years ago, but now they finally figured it out) and that they would replace it free of charge. So I called this dealer and asked if they did this repair. The first lady had no idea, so she put me through to Scott. He said yes they do that repair and I asked when they could do the repair. He asked when I wanted to bring it in. I asked when they had something available to fix it and he said to just pick a time. I offered to bring it in Thursday at 9 am (I called on Tuesday) and he told me that they open at 7 am and the sooner I bring it in the sooner it would be fixed. So I agreed to bring it in at 7 am. I asked if it would be fixed the same day and he said that yes it would be fixed the same day. So I arranged rides for my kids school and for myself to get to work after dropping it off and took it in. They didn't open the service shop until after 7:05 am. So I had to sit and wait. Then they call me around 1 pm to let me know that I can come get van and they will let me know when the parts come in. Ridiculous! When questioned about this poor service, they were just rude. Scott just refused to say anything on the phone and the lady at the cashier desk just asked if I wanted to talk to a supervisor after she was rude about them needing to look at the van first in order to know what needed to be fixed. I already told them what needed to be fixed. I've been telling Chrysler this is a problem for 10 years. More

Review This was my first time leasing a vehicle and Sam was able to get me an excellent deal. He was able to answer all the questions I had. He even called a This was my first time leasing a vehicle and Sam was able to get me an excellent deal. He was able to answer all the questions I had. He even called after a day or two to see how I was liking everything. More

Great dealer I would like to thank Denise,for all her hard work getting me into my new Ram. I couldn't be happier. I will be back for my next truck from you. I would like to thank Denise,for all her hard work getting me into my new Ram. I couldn't be happier. I will be back for my next truck from you. More

LaChelle Green's Experience at Galeana My experience was great working with Mr. Bill Reed. He went above and beyond. He's pleasant, personable, friendly and thorough. Always a wonderful int My experience was great working with Mr. Bill Reed. He went above and beyond. He's pleasant, personable, friendly and thorough. Always a wonderful interaction. More

Very Friendly Environment Friendly - Professional service....from the time we walked in with our two kids wanting to run and touch everything...to the time we walked out with o Friendly - Professional service....from the time we walked in with our two kids wanting to run and touch everything...to the time we walked out with our keys to our new Journey...Denise was great! More

First Impressions During First Service Department Visit I came in for my maintenance oil change. I was greeted by several employees in the service department. Acknowledgement is very important. I bought I came in for my maintenance oil change. I was greeted by several employees in the service department. Acknowledgement is very important. I bought my vehicle from this dealership and I wanted to see how the service department handled me as a customer. My service adviser was Matt (Matthew) Bowen. He was very polite, and pleasant. He wrote up service order and answer all of my questions pertaining to my vehicle. He was very attentive, and professional. I received prompt and courteous service. The oil change exceeded the time Matt initially told me. That's why I would only give 9 out of 10 stars. All is well, and I am still as satisfied customer and I will be back for future oil changes and other maintenance work as well. More

First Impressions: Smooth transactions, no surprises My first impressions: Denise was very proficient in sales process and offered me the best value for my trade in. She was the first responder to my o My first impressions: Denise was very proficient in sales process and offered me the best value for my trade in. She was the first responder to my online inquiries and followed up quickly with answers to my several questions. Given I took delivery of the first 2016 Durango for this dealership, I was impressed she knew allot about the new features and upgrades over my 2011 Durango. She kept me informed about the expected delivery date since we were planning on traveling with the new vehicle and I wanted time to insure everything was in proper working order before we departed. Noteworthy, this was the only local dealership that was getting the new 2016 Durango Citadel equipped as I wanted. Most were pushing their leftover 2015s, and had nothing in their pipeline. It made no sense to me why I should buy a 2015 when the 2016s were just coming out. All in all, great overall experience. Only minor issue was a misunderstanding on the interior color, BUT it worked better than I expected. Having just received my new vehicle, I would highly recommend Denise and Galeana's Van xxxx Dodge. Am hoping the experience with their service dept is just as good, we'll see. More

UNKNOWN,UNBELIEVABLE I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went in there again and they told me i needed a whole seat,cover and cushion. They wanted to charge me 600.00. I left went to another dealership for another quote and the rivot had came out the bar that the cheap clips on cover clip onto. SO THE DEALERSHIP WAS REALLY GONNA MAKE ME BUY A WHOLE NEW SEAT FOR A 10 CENT RIVOT??? UNBELIEVABLE ALL THE MONEY I SPEND AT THIS DEALERSHIP TO KEEP VEHICLE IN A-1 CONDITION, BUT THEY WENT ALITTLE TOO FAR ON THIS ONE. I THINK I WILL NOW GO TO SOMEONE ELSE FOR ALL MY REPAIRS. FURTHERMORE CHRYSLER CUSTOMER SERVICE OR SERVICE MANAGER WERE NO HELP OR HAD NO SYMPATHY TO THE MATTER. I ACTUALLY FELT THE THE SERVICE MANAGER WAS BEING A SMART xxx WHEN I WAS DISCUSSING THE MATTER WITH HIM!! IF CHRYSLER KNOWS THIS IS A PROBLEM WITH THESE VEHICLES, THEY SHOULD COMPENSATE CUSTOMERS WITH THESE VEHICLES FOR ALL THE INCONVENIENCES OF COMING BACK AND FORTH TO GET FIXED, BUT THEY PUT YOU ON HOLD FOR EXTENDED PERIODS OF TIME TO TELL YOU THERE IS NOTHING THEY CAN DO!! REALLY????????????? Then i was told my trans pan 800.00 was gonna fall off if i drove off the lot, i actually drove for a week and had it replaced cause the ring on pan had rotted out.LOL just trying to get more money out of me. More