Galeana Chrysler Jeep

Misdiagnose Rip Off I have been a faithful patron of this service department Until they Misdiagnosed my truck with transmission problems 4 times returning it to me the fi I have been a faithful patron of this service department Until they Misdiagnosed my truck with transmission problems 4 times returning it to me the first time telling me the Clock-spring was bad and was causing my truck to stay in 2nd gear (I had to google it, it controls your steering wheel buttons, horn, airbag ect.) $630 later something that controls my transmission/power-train but IS NOT covered under its 100,000. mile power-train warranty half way home stuck in second gear, I return it then they said it was the Cam-shaft sensor and the replaced that free of charge and return my truck I drove it to the store, car-wash, and filled it up with gas drove about 14 miles and it did it became stuck in 2nd gear AGAIN right in front of another FCA dealership where I stopped and they ran a free diagnostic on my truck immediately as I explained the recurring issue and when the codes came up it was the TCM Module (transmission control module) denying it to shift up or down (they service manager also told me that I was being ripped off to replace all the parts except what was actually wrong with my truck at My cost. I returned it to Galeana with the report and when the service manager checked to see that both prior checks had shown the same error code and they simply replaced the part and Flashed the truck to clear the TCM code brought the technician out and said how embarrassed he was that the technician had done all of this but didn't report the TCM code for the reason I brought it there for in the first place, they ordered drove my truck around and "Replaced the TCM" it literally made it a block from Galeana and became stuck in 2nd gear AGAIN. They had my truck for another 2 weeks drove it repeatedly replacing a Solenoid and then a Cam Screen Filter drove it some more told me it seemed to be happening on every 3 ignition start cycles and that they only drove it once or twice before returning it the previous times, and on top of it said that I wasn't changing the oil often enough and It came with 4 complimentary oil changes for the first 24,000 miles which I had done and then followed the Service Manual every 10,000 miles and Oil life monitor until this situation at 73,000. miles and was not due for a oil change for another 2,000 miles the Service manager Carl told me that were we live in SC falls under the "Harsh Driving Conditions" that is stated in the owners manual and that i was driving way to far and long between changes (basically it was my fault) I drive my vehicle under normal conditions and average a higher MPG then stated by the manufacturer FCA and it is persistently taken care of and Garaged even further protecting it from the elements and harsh temperature changes that hurt the viscosity of oil in fact, I had then change the oil before I picked it up after 27 days in the shop multiple other people driving it and storing it outside. For all of this I DO NOT RECOMMEND GALEANA to service after warranty coverage is over and that if you have purchased a New FCA vehicle that they no longer offer the 100,000 mile power-train warranty and Only 60,000. mile TRADE IT before the warranty ends as this all happened at 73,000. miles and is most likely the reason the coverage has changed. The 8 speed is simply a knock off from the old Mercedes venture which actually sources there transmissions from ZF and do not have any similar issues, as the Jeep GC and Durango ride on the ML/GL platform under-body. I also left 2 VM for the GM of Galeana and never heard back but they Lady who sold me a vehicle was more then happy to assist if I wanted to trade out of it. More

Terrible service department Worst service department ever! I ordered a spare key when I purchased my Jeep and had to call 3 separate times because no one could identify the order Worst service department ever! I ordered a spare key when I purchased my Jeep and had to call 3 separate times because no one could identify the order for the key! Was told twice they would call me right back and I had to call the next day...to then talk to another person who had no clue what was going on. When I finally made an appointment to get the key programmed to my car they told me it would take 45 minutes to an hour. I arrived at 9 am for my appointment and 2 hours later I asked how much longer and they told me 30 more minutes. They said the amount of time they told me was based on when they started working on the car and it didn't matter that I made an appointment because they had other cars to service before mine. More

Y'all, This place is where it's at! My credit was still hurt from divorce and I only had a $500 trade and a little for down payment... They made this single dad feel very safe and secure My credit was still hurt from divorce and I only had a $500 trade and a little for down payment... They made this single dad feel very safe and secured. More

Salesman was excellent Used car Manager aweful I went to get my car checked out before warranty expired (only a 30 day warranty on car) the car had excellent low mileage 2010 Subaru only 25.000 mi I went to get my car checked out before warranty expired (only a 30 day warranty on car) the car had excellent low mileage 2010 Subaru only 25.000 miles I just knew I had a good deal the car kept cutting off on me and had to have it boosted I took the car in so they could see what the problem was the service department told me they were booked there was no way they could check it out so I explained to the person that my warranty would be out and I wanted to get it fixed he said i will make you an appointment and but a note on your file of when you brought it in and it will be no problem I said ok as long as it will be fixed so he made the appointment and I took car back on my appointment date I signed in and off to the customer lounge I went Service manager comes in and tells me my warranty expired and I would need to pay them 65.00 to put it on the machine to test so they could see what was wrong with it and tell me how much it would cost to fix it I said no sir please look in my file and you will see the note in the file They would not touch it without the used car manager's ok and said that I would need to call him and I said I'm sure It's just a mix up to save my spot I would go up front and speak with him. That was the rudest person that I ever tried to talk with I told him what happened so he said let me call down there he hangs up the phone and tell's me if I want it fixed I would pay the 65.00 to see what was wrong with it U said sir it's not my fault they were to booked to see me before warranty expired and he told me I should have gotten up earlier I told him to look at there log I was there @7:30 and he told me that wasnt his problem I have never been so embarrassed or mad in my life And no they did not fix it More

Untruthful and disrespectful I had the worse experience at a dealership in my life, completely disrespectful staff including a sales manager. I would get different responses from I had the worse experience at a dealership in my life, completely disrespectful staff including a sales manager. I would get different responses from different people, then they would say they will honor the price quoted and change their mind 2 minutes after! Do not go here! More

New car purchase From sale 2 delivery all those at Galeana Kia helped me get through my purchase. There was no high pressure to purchase just helpful and informative s From sale 2 delivery all those at Galeana Kia helped me get through my purchase. There was no high pressure to purchase just helpful and informative salespeople. Because I live in Orangeburg they delivered the vehicle to me. More

Great service outstanding staff Mr William Gripp was courteous and patient.This man introduced me to everyone from the maintenance people to the finance managers. I was given the utm Mr William Gripp was courteous and patient.This man introduced me to everyone from the maintenance people to the finance managers. I was given the utmost respect and concern for my wife and I to acquire a quality vehicle. More

Just bought s jeep renegade Ashley was my sales rep. Very knowledgeable and took a lot of time answering my questions. Great customer service... From Greenville but drove all the Ashley was my sales rep. Very knowledgeable and took a lot of time answering my questions. Great customer service... From Greenville but drove all the way to Columbia and got a better deal. Will come back next car buy! More