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Gale Toyota - Service Center

Enfield, CT

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17 Reviews

17 Reviews of Gale Toyota - Service Center

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August 14, 2018

BAD CUSTOMER SERVICE We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyot More

by Patelp
Customer Service
Recommend Dealer
No
Employees Worked With
Aug 27, 2018 -

Gale Toyota responded

Mr. Patel, while you are entitled to your own opinion, your review of the Gale Toyota sales and service departments includes false statements and we feel it is extremely unfair. We always treat our customers with the respect they deserve and our employees appreciate working with customers that practice the same respect. We feel that we have treated you quite well and we wish you all the best in finding a new service provider for your vehicle.

March 28, 2018

Poor service from Gale Toyota and the service manager This is the second issue dealing with Gale Toyota's service dept. First issue was they did not do everything they told me they did on my 5000 service. More

by Griffin 1
Recommend Dealer
No
Employees Worked With
Jeanelle Boutwell service writer no problem with her. Richard Golden
May 20, 2015

Waited 2hr for just for oil chance I had an appointment for 3:30 pm on 5/20/15 Went 1hr early at 2:15pm and waited until 3:40 pm , my car was still parked out side to be taken in for s More

by Patelp
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
May 09, 2012

purchased 2004 Toyota 4Runner--it has been back 3x for the same problems/it should have been taken care of before the purchase-now it's back there for the 2nd time on the same complaints-- at the drop o More

by jordynaprilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
????
December 07, 2011

I brought my truck in for an oil change and to check tire pressure and fix the light that was out in my dash. I was told by 2 people it would be 45 mins. I waited 1 hour and 45 mins (and the only thing they More

by Emily L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maryann?
May 04, 2011

I scheduled my routine maintenance online where it said they offered a shuttle service for the local area. When I got there, I found out that this was not the case. Next time, I'm going to try the dealer More

by POBraonain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall their names
June 08, 2009

Rich, Mary Jane, and Roger are the best service reps I have ever worked with. They are honest, upfront, and friendly. They make a point to get to know you and make you feel welcome whenever you go in for More

by gjm1113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Jane, Rich, and Roger
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