Gale Toyota

My husband bought me a car for our anniversary this past August 2011. To begin with everything went great. My husband made it very clear that we needed a car that was safe for our 2 young children to be in. August 2011. To begin with everything went great. My husband made it very clear that we needed a car that was safe for our 2 young children to be in. A week after having the car, my husband put the car up on the lift (he is a mechanic) to find multiple things wrong with it. The rear wheel cylinders were both broken, not to mention the brake lines were all rotted out and could have gone at any minute (with my kids in the car) he also checked the oil sticker which said it was up to date, but when he checked it, he said it was the blackest oil he had ever seen, so basically the oil sticker had been changed but not the oil or the filter. He called Gale Toyota who said to bring it down and they would fix what was wrong with it, however we were leaving for Pennsylvania in the morning and were expecting to have a CERTIFIED car to get there in, not to mention, he didn't want these people working on the car since they obviously didn't know what they were doing, and I wanted my children in a car that I knew was safe... so John the sales manager told us that if we fixed the car that night he would pay for the parts and my husbands' hourly labor charge which worked out to be a total of a little over $200.00. John said he would send the check...that was back in August and it is now the end of December. We called a couple times and got the run around until we just decided, well they weren't going to give us our money. Now a couple days ago we get a letter in the mail saying that our registration had been canceled because of $80 in taxes that were due...which didn't make sense because we have not even had the car that long, so once again my husband called to see what was going on, if there was a lien on the previous owner, John said it didn't make sense and that he would look into it and to fax him the information. Today my husband called again because they still wouldn't get back to us and now they are trying to tell us that it is our responsibility to take care of it because when they registered our car it was only a 60 day registration!!!!!!! Now does anyone want to tell us how you get a 60 registration with hard plates that lasts almost 4 months??? And why did we only get 60 days? Why didn't they feel the need to mention to us that we would have to reregister in 2 months? So now we have to pay this money on top of my husband needs a day off of work to go to the DMV and pay another $93 to register the car AGAIN...this "certified" car that already needs a new front axel...this certified car that could have killed my kids and someone else's...I wouldn't have given such a big down payment if I knew I would need that money to fix all of Gale's screw ups. I will NEVER buy another car from them and I will NEVER recommend them but I will definately warn everyone else about how they have been with us. I am absolutely disgusted that people in business can behave this way and still sell cars to families. More

I brought my truck in for an oil change and to check tire pressure and fix the light that was out in my dash. I was told by 2 people it would be 45 mins. I waited 1 hour and 45 mins (and the only thing they pressure and fix the light that was out in my dash. I was told by 2 people it would be 45 mins. I waited 1 hour and 45 mins (and the only thing they did was change my oil! I was told I needed to make another appointment for the light on my dash). I explained to the older woman at the service desk (Maryann?) that I had somewhere to be and that I would have liked someone to have been up front with me about the time involved. I even said, "I know this isn't your fault, but I've been here an hour and 45 minutes..." which is an opener for an apology. She seemed disinterested and detached, handed me my paperwork and told me I needed my brakes looked at (incidentally, I never asked them to look at my brakes!) This is horrible customer service! A sincere apology would have remedied the entire situation but it was never given. I will absolutely NOT return to Gale Toyota. I can go to Sears and get an oil change in 25 minutes. For any additional work Sears always lets you know exactly how long you will be waiting and, should you choose to leave, communicates via phone to let you know how things are going. Perhaps most important, their staff is friendly and is quick to take ownership should anything unexpected occur. I work with the public as well and this is just poor customer service. Very disappointing. More

This is the second vehicle I have purchased at Gale Toyota. Both were good experiences. The salesman I worked with, Shaun Stevens, was knowledgeable, accommodating, reasonable and easy to work with. At Toyota. Both were good experiences. The salesman I worked with, Shaun Stevens, was knowledgeable, accommodating, reasonable and easy to work with. At no point did I feel pressured during the sale. I was purchasing a used Highlander and we negotiated the cars price over email as opposed to in-person which I preferred. When picking up the car I found all the figures exactly as I was expecting which is a huge deal for me. The process of picking up the car took about an hour of my time which was what I was told to expect and there were no hiccups. I would recommend this dealer and especially Shaun Stevens. More

I was looking to lease a new car and had tried different ones but fell in love with the Corolla. I was referred to Gale Toyota from another very satisfied customer that had bought a used Camry there so I e ones but fell in love with the Corolla. I was referred to Gale Toyota from another very satisfied customer that had bought a used Camry there so I emailed them and Shaun had replied and told me to come in and get a trade in value on my car and to speak to him or Scott. I went back and forth on this for a few weeks and went in and filled out paperwork with Shaun and then the day I picked up the car I dealt with Scott and then later John. All three young men were very professional and helpful to me. They explained everything and they were not pushy at all. They seemed to really understand how much I could afford each month and worked with me on it. I would highly recommend this dealership to anyone, whether for a new or a used car. I just love my car. Drives wonderfully and what great gas mileage. I plan on buying it at the end of the lease. I thought I would miss my 2001 Ford Taurus as I had had it for 9 years but I don't miss it at all. I just love my Corolla and I am just thrilled with the service I got at Gale Toyota. Sincerely, Heidi Corrigan More

I scheduled my routine maintenance online where it said they offered a shuttle service for the local area. When I got there, I found out that this was not the case. Next time, I'm going to try the dealer they offered a shuttle service for the local area. When I got there, I found out that this was not the case. Next time, I'm going to try the dealer in West Springfield, MA. A co-worker of mine was happy with their service, and reports that they do provide a shuttle service so I can get to work while they work on the car. More

This was the best car-buying experience I have ever had. Everyone at Gale is down to earth and that makes it much easier to shop for cars. Scott Brocci was my salesperson and he knew his stuff, but also un Everyone at Gale is down to earth and that makes it much easier to shop for cars. Scott Brocci was my salesperson and he knew his stuff, but also understood that women can also know about cars and did not talk down to me like some other dealerships did. There was not one ounce of pressure within the whole transaction. In fact, the management was as above-board as Scott was. I was not initially planning on purchasing a Toyota, but after stopping there to check things out, I knew Toyota was the way to go. I could not be any happier with my purchase and I will be sending anyone I know who needs a car down to Gale Toyota. More

I purchased an used camry with them sometime back. The vehicle looked good and the pricing was decent too. Since i needed a car badly, I went ahead with my purchase. When I picked up the car, I noticed th vehicle looked good and the pricing was decent too. Since i needed a car badly, I went ahead with my purchase. When I picked up the car, I noticed the "Low Tire Pressure" symbol ON and asked that to be checked. They came back and said everything was allright and the symbol is off now. After a week, the indicator was ON again and I took it to them (45 mins drive) and they said the same thing. I had to believe them and left. The same kept happening every week and I took the vehicle to my local "Toyota" dealer who verified the tires and told me that the tires was bad and needs replacement. The vehicle was just 18K miles old and I was shocked to hear that. There was also a problem with the Front Indicator and my local dealer told me that the vehicle must have been in an accident and the bumper had snapped out. I was so annoyed and took the vehicle back to Gale Toyota. They were so un professional and unfriendly and kept telling me that the vehicle and the tires had no problem whatsoever. The service guy, in particular, was very rude and kept telling me the tires were good. How can the tires be good if it kept losing air from day one???? and he had the nerve to tell me that it was my driving that was a problem. I was so frustated and contacted the General Manager. Well, he promised to take care of the problems for me. The car was sent to a body shop for 3 days and came back in the same exact condition. I finally gave up and decided to live with it. After a month, the tire pressure indicator was back on and my local dealer said that they had plugged the tires and had never fixed it. I finally had to pay $600 out of my pocket and replace the tires as I never wanted to go back to Gale Toyota again. These guys are the worst dealers I have been to and would lie to save their skin. I was very disappointed that not even a single person I dealt with was trust worthy. There are many good dealerships in CT and I would suggest avoiding this particular dealer. More

I leased a Limited RAV-4 and my experience could not have been more pleasant. I initially began talking to Scott and Shaun online. They gave me realistic prices for the vehicle that I wanted. I felt comfo been more pleasant. I initially began talking to Scott and Shaun online. They gave me realistic prices for the vehicle that I wanted. I felt comfortable walking into the dealership and sitting down with Scott. Scott had me test drive the RAV-4 and I ended up leasing the only one that I drove. I even changed my mind on the color. Initially, I wanted white or blue, but the black model that Scott brought out was so handsome that it made sense to change my mind. I met with Doug in financing. He was very friendly and made the transaction painless. He also had good advice about the $15 extra per month for minor maintenance, which I felt comfortable getting. My dealings with Scott when I picked up the vehicle were great. He provided excellent service and made me feel like even though the transaction was a done deal, he would take all the time that was needed to teach me about the RAV. He knows the product well, which is probably why he's such a good salesman. In closing, I would highly recommend Gale Toyota to anyone interested in leasing or buying a vehicle. More

My experience with Gale Toyota of Enfield, CT was seamless from step one. The conversation started online as I began my search. Not knowing anything about purchasing/leasing a car, Shaun Stevens was seamless from step one. The conversation started online as I began my search. Not knowing anything about purchasing/leasing a car, Shaun Stevens was my first and final point of contact. My initial questions and clarifications were answered via their online chat (a GREAT feature) and then continued when I went in that night and chose my vehicle. Shaun was extremely patient with me and walked me through every step until I got to drive my new(used) car off the lot. I would recommend this dealership to anyone looking for a new car without intimidation/games/manipulation that many have come to expect from car dealers. I am looking forward to a long relationship with Gale Toyota! More

Purchased a 2010 Highlander. Very pleased with the experience overall. It's always intimidating purchasing a vehicle, however, we were not pressured or misled in any way. Dave (salesman) was very la experience overall. It's always intimidating purchasing a vehicle, however, we were not pressured or misled in any way. Dave (salesman) was very laid back and professional. This was our second Toyota purchased from Gale Toyota. I would recommend them to others. More