Gale Toyota

Old Camry to new Avalon I traded in an Audi that gave me nothing but problems for a 2004 Camry XLE that went through everything you could imagine and never let me down. I hav I traded in an Audi that gave me nothing but problems for a 2004 Camry XLE that went through everything you could imagine and never let me down. I have been equally impressed with Gale Toyota from sales experience to service to now upgrading to my new car this recent experience met all of my expectations. I love the car, Chelsea the salesperson was knowledgeable and made the process easy. More

Friendly fast service Just bought a Toyota Tacoma I was looking at the new trucks but dealership just had a barley used one come in and they saved me some money and got a Just bought a Toyota Tacoma I was looking at the new trucks but dealership just had a barley used one come in and they saved me some money and got a good value on my trade More

terrible service from sales to owner Don’t go here !!! There a rip off. Over charged vehicles. I knowledgeable staff. Save your self the head ache. The give the least amount for trades. Don’t go here !!! There a rip off. Over charged vehicles. I knowledgeable staff. Save your self the head ache. The give the least amount for trades. More

Sold our car while we had a deposit on it - SHADY! Wish we could leave ZERO or negative stars. This place is SUPER SHIFTY! We called about a vehicle, left a deposit over the phone, drove up the same mo Wish we could leave ZERO or negative stars. This place is SUPER SHIFTY! We called about a vehicle, left a deposit over the phone, drove up the same morning to test drive the car. We negotiated a price and needed to register it out of state. The sales manager, Justin, was working on the process for us while we went to have some lunch. Our salesman, Jon, contacted us that they couldn't register it out of state for us but would help us by discounting us a portion of the tax. We said we would think about it because we still had the deposit down on the vehicle. That evening, we chatted with customer service and they came down on the price a bit more. She was going to check on getting the tires balanced and assured us we would get a text back when we could pick it up. We never heard back that night. We contacted them in the morning and they ended up selling the car out from underneath us to someone else. NEVER DO BUSINESS HERE! More

MAJOR DISAPPOINTMENT Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and that I should drive it more or buy a battery tender for it, I was told because it has computers on the truck that suck the battery down. I am confused that at over $60,000.00 for a truck they suggest a battery tender, I start this truck every other day and let it run for 20 minutes, besides some driving. I AM NOT HAPPY WITH THE SUPPORT FROM THE SERVICE DEPT. I mean do they start their inventory every day or have battery tenders on all of them? More

Extremely bad customer service by sales manager (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely po (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that “we put car into accessory mode during the recall, combined with cold night could have caused issue” - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (Jason I believe) (service manager was out) was fed a bunch of excuses of how this is not their fault and “your wife could have left the lights on while shopping “. At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their “tapes”) - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is “man handling” your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService UPDATE 2/22/19 Service Manager reached out, apologized and went out of his way to make this right. Very glad that they took ownership of the issue at least after the fact. Service manager replaced the battery and personally apologized to my wife. Sales manager however made no attempt at all to make this right. So 4.5 stars for service, ZERO star for sales (how hard can it be to pick up the phone and apologize) Average 3 stars. More

BAD CUSTOMER SERVICE We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyot We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyota RAV4 and had requested a loaner vehicle. They said they don't give loaner cars, but my RAV4 needed service as the trunk power door is not working, breaking system needs to be checked and the glove compartment is not locking, but at the time of leasing my cars from them, they promised us things; such as, when we drop off the car for service, they will provide a loaner car. I had spoken to the sales lady named Barbara two weeks ago regarding service and a loaner car. She had told me the service manager, Rich, would call me, but I have not heard from him. Unfortunately, I will be taking my business elsewhere. Service dept. has bad service ,they don't care about their csutomers More