Galaxy Toyota Scion - Service Center

I never buy a Toyota car from GALAXY but I did buy parts . First I didn’t window shopping between dealer like freehold , avenel, Newark , Lakewood , Morristown or even Smithtown Long Island NY ALL AUTHORIZ . First I didn’t window shopping between dealer like freehold , avenel, Newark , Lakewood , Morristown or even Smithtown Long Island NY ALL AUTHORIZED TOYOTA PARTS. After I did window shopping , GALAXY price Ridiculous Higher than any dealer I mention above or I’m sure above than anyone a lot not just a little but real big difference . We talk about dealer Toyota ( OEM PARTS ) not AFTER MARKET PARTS . Since then when I need parts , I just went to Galaxy Toyota to obtain part number only because they didn’t accept by phone , I have to come in person . Because price absolutely ridiculous, so I didn’t buy it. I respectfully GALAXY price because is up to them but decision to buy is up to me . Several time had no problem , whenever I came to ask about parts number GALAXY PART PERSON welcome until Monday 07/15/2024 4.10 pm GALAXY PART PERSON refuse to print price quote . Reason, first policy company can’t print price quote , second was told system down even though sales parts person hold paperwork ( invoice ) for my parts . He refuse to print quote was okay , save your paper but just tell me part number that I need it , he refused because policy company . Okay I respected that , so I asked how to obtain that paperwork ? He told me you have to pay first then I can get all paperwork ( invoice ) . I said okay then he told me to met him at front cashier . Okay , after that before I pay I asked can I see a invoice for my part? He refused again …???? So I have to pay first then I can see the invoice ???? So if you buy something at anywhere , did you must pay first then you will be able to see an invoice ??? Off course not . Then I told him let me see first , I need to check it about price & other things before I make a payment . Finally he hand it over to me & I asked again so I can have this invoice after I pay ? He said yes , okay , if I change mind don’t want to buy is okay or not ? He said not okay ,then before I hand invoice back , can I take a photo this invoice ? He said NO YOU CAN’ T DO THAT EITHER . What ????? The point is he will not give you any information even only part number without purchase it . So I have Toyota Prius 2008 , I live at Tinton Falls but when I need parts for my car I can’t get any information about parts unless I buy it with 3x price higher than any Toyota Dealer . To ALL OWNER TOYOTA , find out your self don’t trust me until you find it your self . If this is policy from management Galaxy Toyota , I respected that , but you will not get any business from me at all & I will tell to anyone before make a purchase especially parts at Galaxy Toyota . If they don’t care about price just go ahead but if you want save money just look other Toyota dealer around , they offered much lower price & some free shipping as well . I had made purchase with others dealer with happiness & satisfaction but with Galaxy only DISSAPOINTED & DISATISFACTION before go further , I guess customer satisfaction isn’t a top their priority. it’s okay , can’t obtain any information about parts from you , still had a lot of Toyota dealer around . WHEN I asked person in charge , he told me he wasn’t there at the moment . I hope Galaxy Toyota management read this & change to something better price for the parts otherwise about time Toyota owner will know it & you lost customers . More

If I could give them a zero I would. After having used them for the past 9 years, I can say I have never been treated in such a consistently shabby and inept way. There are too many nega After having used them for the past 9 years, I can say I have never been treated in such a consistently shabby and inept way. There are too many negative experiences to write about so I will feature just my most recent. My back passenger window fell down and would not go back up. I made an appointment with the "specialist." After waiting all day and getting no call back, I called and was told everyone had left and my car was 'done.' There were 3 sloppy tape pieces holding the window up (that cost me $200). By the next morning, the window had fallen again. When I called, the next service person assured me he would work something out about the $200. Never called me back. Next, I spoke to a manager. Never called me back. They are the pinacle of disrespectful and deceitful. Stay far away from this place. Coda: My local Red Bank car repair place got my window up, called me after the repair, and only charged me $100. More

I purchased a 2021 Tundra in January of 2021, I had an issue with the bed liner and I initially spoke with. the sales person about it and she told me to wait for the hot weather to see if it works itself issue with the bed liner and I initially spoke with. the sales person about it and she told me to wait for the hot weather to see if it works itself out, that never happen. I called and left at least two message for her (Laura Patton), she never returned my calls. I ended up resolving the issue open my own. Additionally the service department is the worse I have ever had to experience, each time you have a normal service done, you get their early appointment and it takes over two hours for service. Today a tire rotation took 90 mins and they never reset the maintenance alert or put a sticker on. This dealership is terrible!! More

Tom liquori is the definition of amazing personable customer service. Thank you for making my service center appointment go perfectly, regardless of the missed electronic issues. You help me saved tim customer service. Thank you for making my service center appointment go perfectly, regardless of the missed electronic issues. You help me saved time and I appreciate your assistance. Thank you Tom, you are an asset to the dealership. More

Mr. Phil Dahrouge is my service consultant since 2010. He is friendly, honest, professional and explains everything so I understand it. He keeps me on top of my maintenance. Thank you. is friendly, honest, professional and explains everything so I understand it. He keeps me on top of my maintenance. Thank you. More

Misleading Service Department I sent my husband in for an oil change. He asked Timothy Lockard for an oil change, when Timothy repeated back ' you're here for your 40k Service.' My I sent my husband in for an oil change. He asked Timothy Lockard for an oil change, when Timothy repeated back ' you're here for your 40k Service.' My husband figured that's what they called it, not being familiar with the dealership services, and being from out of the country. He reviewed the receipt and signed off on it. Timothy not having explained that the 40k service isn't the same thing as an oil change, which is what my husband asked for-> an oil change, NOT a tire rotation, Timothy threw in the tire rotation which my husband assumed was part of the oil change they did there. At that price, he figured it was part of the deal. You can argue here, which John Celardo did, that my husband signed off on it, after reading through it. Yes, but if you ask for an oil change, and then the service advisor uses misleading language such as your '40k routine service,' it can be very confusing and misleading to someone who hasn't previously dealt with this in such a way, and is from out of the country. And it is confusing when Timothy did not explain to him that the 40k includes a tire rotation, which my husband did not ask for. Now, I pulled a receipt from our previous visit there; having looked at it, my husband again went in for an oil change at 35k miles. Same service advisor, Timothy. My husband asked for an oil change that time, signed off on the papers that said tire rotation, which again, confusing, because he asked for an oil change, and he figured this was part of the package because he asked for an oil change, so of course a normal person who asks for an oil change would expect to be told by the service advisor that they don't need an oil change yet, correct? They took in our car without telling us we don't need an oil change, and did a tire rotation, which we did not ask for, and charged us again, but this time, we didn't even get an oil change like we asked for. This is why when he went in this time, he figured it was part of the process here at the dealership. The first time when he asked for an oil change, Timothy never said you only need a tire rotation, he again used language like 35k routine service, which again is misleading when you ask for an oil change and no one tells you, you don't need the oil change. Instead, he used misleading language, took the car in, charged us for a tire rotation. John Celardo credited me for one of the tire rotations after arguing that the service advisor was not misleading. If the service advisor wasn't misleading, then why are sales people trained for sales. Why are people trained in sales techniques and language ? Because it in fact is meant to alter the customers views, perspective, etc. So don't keep telling me that it wasn't meant to be misleading. We asked for an oil change and were never told this is not the oil change, we were given papers that weren't explained and that in fact were misleading. I don't appreciate the dishonestly, and I don't appreciate being told that it's not misleading when in fact I know sales and I know techniques which people are trained in to alter the views of the customer. If I ask for an oil change and I am give a paper that says fluids, tire rotations, etc., and I'm not told this isn't the oil change, why would I assume that I need to ask my service advisor if this is for the oil change, when that is what I just asked for? Absolutely ridiculous. More

FREDDY TAPIA Thank you for your help to buy my car it was a pleasure to buisness with the people at Galaxy Toyota.Especially Mr.Freddy Tapia Thank you for your help to buy my car it was a pleasure to buisness with the people at Galaxy Toyota.Especially Mr.Freddy Tapia More

Quality service with a smile I stopped in with a tire issue and the service department was closed. Adam was able to assist me even though he works in the sales department. Reall I stopped in with a tire issue and the service department was closed. Adam was able to assist me even though he works in the sales department. Really went above and beyond. More

Broken AC Unfortunately a small rock somehow made its way into the engine compartment of my Rav. It damaged part of the ac system. Tim was wonderful in explai Unfortunately a small rock somehow made its way into the engine compartment of my Rav. It damaged part of the ac system. Tim was wonderful in explaining the process and how to file a claim with my insurance. In the end it didn't cost me a penny to have fixed. More

Great experience Love this dealership. Stacy the sales rep and Nick Salerno the manager were very police and courteous. I couldn't stress how pleasant the experience. Love this dealership. Stacy the sales rep and Nick Salerno the manager were very police and courteous. I couldn't stress how pleasant the experience. More