Gainesville GMC - Service Center

Disappointed My vehicle was serviced last year due to AC blowing warm air/fumes, I was advised I received a new compressor. The vehicle was returned last month du My vehicle was serviced last year due to AC blowing warm air/fumes, I was advised I received a new compressor. The vehicle was returned last month due to same AC problems along with the car battery not holding a charge. I was advised by the service rep that the battery had to be replaced this time and the ac problems was due to the battery. I was also advised if I continued to have AC problems to return the vehicle for service, and the warranty was still valid. I returned to the dealer last week due to ac blowing out warm air and the smell coming from the ac was awful. The regular service rep was not present so I spoke to Kim who wanted to charge me for another diagnostic charge when the other rep stated they knew what the problem was. She checked me in and stated that she was going to have another rep come speak to me regarding the diagnostic charge. That rep called me on the phone when I was present in the building 2.5 hours later to let me know that I would have to pay $600.00+ due to a expansion valve and 2 seals. I questioned the rep and asked if this could have been the problem last year since I was still having the same problem and was advised that it could have been. Last year I had a warranty and the part could have been replaced if someone would have checked the expansion valve at that time. Also, the compressor malfunction could have caused the expansion valve to go bad... Is it possible that it was clogged last year? After, I decided not to have this work done to investigate further, I am presented with a bill for the diagnostic service which Kim never had me sign. I am upset she stated she was turning the problem over to the other rep, he never met with me until the job was over. He should have me with me at the beginning to explain the costs. Then I was advised to go on the internet and purchase another warranty. Whats the purpose of purchasing another warranty when I have a pre-existing problem that has been documented? More

Low oil situation. No oil was on my dipstick after a recent oil change from another dealership but they stepped up and checked everything out and fixed the problem. No oil was on my dipstick after a recent oil change from another dealership but they stepped up and checked everything out and fixed the problem. More

Service Department experience The overall experience was very good. The quality of work done was very good. The staff was friendly and professional. It was as very clean facilities The overall experience was very good. The quality of work done was very good. The staff was friendly and professional. It was as very clean facilities. More

Routine service The service department visit on 6-2-18 was the best experience I have had at the dealership. The team was friendly and courteous. I would recommend th The service department visit on 6-2-18 was the best experience I have had at the dealership. The team was friendly and courteous. I would recommend the service department. More

Replace battery Phone system a bit complicated but appointment was set up at s good time. Tha battery was installed just fine. Car started and ran well. Phone system a bit complicated but appointment was set up at s good time. Tha battery was installed just fine. Car started and ran well. More

Bad services The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be back More

Consistently good service Timely professional and thorough service, where the customer comes first. I would recommend Gainesville Buick GMC to anyone looking for a quality prod Timely professional and thorough service, where the customer comes first. I would recommend Gainesville Buick GMC to anyone looking for a quality product and dependable service. More

Excellent Service Advisor! Kim Morse was my Service Advisor, and handled my truck recall perfectly, from start to finish! Kim has helped me several times before, and always prof Kim Morse was my Service Advisor, and handled my truck recall perfectly, from start to finish! Kim has helped me several times before, and always professional, courteous, and on top of things. Thanks again Kim! More

Buick I’m not sure re name of Man I worked with but he was really friendly and helpful I would like to see free car wash and vacuum with service though - o I’m not sure re name of Man I worked with but he was really friendly and helpful I would like to see free car wash and vacuum with service though - others do this More

Ok service..Could be better for a dealership I've had to to return several times for sensors not properly placed or parts on my car on my car not put on after service. I would expect more out of I've had to to return several times for sensors not properly placed or parts on my car on my car not put on after service. I would expect more out of a dealership. More