Gainesville GMC - Service Center

We have used this dealer for service since purchasing our Buick Rainier from them in 2007. They have been excellent to work with and have gone above and beyond in assisting us with any maintenance or proble Buick Rainier from them in 2007. They have been excellent to work with and have gone above and beyond in assisting us with any maintenance or problems we have had with the SUV. This has been the best dealership of all the dealerships we have ever used. They explain the problem and make sure the customer is always well informed of the resolution to the problem and the price that it will cost to fix the problem. Andy Springer, one of the service technicians has always worked on our vehicle and has done an outstanding job at finding and fixing the problem quickly. Kim Murscoe, Service Advisor, has been our service advisor since we started coming to the service department. She has always been a pleasure to work with and extremely helpful in solving our problems. More

Recently I got in a car accident and needed repairs. I initially went to Auto crafters first because I had dealt with them previously, but it was in a different city. I was highly disappointed with the wa initially went to Auto crafters first because I had dealt with them previously, but it was in a different city. I was highly disappointed with the way I was treated and not to mention that they could not repair my car until July 20th, now mind you I had the accident on June 27th. I informed my insurance company that I was not happy with the service I had received thus far and I would prefer to have my car repaired somewhere else. To make along story short I stop by Gainesville GMC and Alonzo Harden was very professional and patience because I had to call my insurance company for him to get the authorization to do the work on my vehicle since Auto crafters had already submitted a claim even though I did not sign off the work request. When I drop my car off for him to began the repairs I did not have to more than 10 minutes for me to be transported to enterprise car rental. All-in-all I am very pleased with the service I received and really happy that my car look just like new. Sincerely Shelon Jefferson More

Mike did everything he said he would about body work and kept me fully informed. Ian did the same on the transmission and AC service. The difference between these guys and Gainesville Chevrolet is night and kept me fully informed. Ian did the same on the transmission and AC service. The difference between these guys and Gainesville Chevrolet is night and day. More

What can i say Mike Swinehart is the best. Friendly, What can i say Mike Swinehart is the best. Friendly, courteous and very knowledgeable. As i waited for my appointment i watched him emphatically What can i say Mike Swinehart is the best. Friendly, courteous and very knowledgeable. As i waited for my appointment i watched him emphatically interact with young female bringing in a car after an accident. i was impressed. As for my interaction it was outstanding. He kept me informed on progress and attempted to intervene with insurance company really went that "extra mile". He made us feel like we had been friends for life. Walked me then my wife to the car describing to us both the work done, and boy it looked great. You all are lucky to have someone like this on the front line for what i know for many is an emotional time. Again cannot say enough good things about Mike. Sincerely, JTB More

Excelent service from moment I got there to when I picked up my vehicle. Kim contacted me to discuss the work that was required. Described what was need and why and gave me the prices. Also reminded me of a up my vehicle. Kim contacted me to discuss the work that was required. Described what was need and why and gave me the prices. Also reminded me of a discount coupon that I had to reduce the price of the service. Always a great service experience. More

Kim was very friendly and helpful. Service was done in a timely manner. Dealership was recently remodeled and looks great. Great job by all. Thanks Garry Kirby. timely manner. Dealership was recently remodeled and looks great. Great job by all. Thanks Garry Kirby. More

Why I bring my new car back to this dealership for service, is not only for the quality parts and workmanship but the attention and listening skills shown by Ms. Kim Murscoe. Any and all items that I service, is not only for the quality parts and workmanship but the attention and listening skills shown by Ms. Kim Murscoe. Any and all items that I bring to her attention are not only looked at and either fixed or explained to me, she explains everything in conversation that makes sense to me. Ms. Murscoe is the reason why I return to Gainesville Buick. Thank you for the opportunity to show appreciation for keeping my car in the best of shape. Jack Follick Gainesville, FL More

We have bought all of our vehicles here and will again. I brought my car in for service and was taken care of immediately and given complete satisfaction in the job done and the time it took for the serv I brought my car in for service and was taken care of immediately and given complete satisfaction in the job done and the time it took for the service to be completed. We were given an explanation for all work done and informed on the progress of that work and when we could pick up our vehicle. Very courteous, very professional. More

It was time for the 30,000 mile check-up and maintenance on my GMC Terrain. It was easy to make an appointment over the phone, and when I arrived Kim Murscoe greeted me outside; was greeted by name. I ask on my GMC Terrain. It was easy to make an appointment over the phone, and when I arrived Kim Murscoe greeted me outside; was greeted by name. I asked if I could get my vehicle washed today as well and Kim advised that would be no problem. Kim explained recommended procedures for the 30,000 mile check; I selected the one rated "best" plus the car wash. (deluxe wash) Kim did the paper work and advised the car should be ready by 2:00 P.M. Was offered the shuttle service home and was glad to accept that service, the van was very comfortable and clean. My car was actually ready a bit early and the shuttle came and picked me up. Kim greeted me when I returned to the dealership, explained all the procedures they had done; then had someone bring the car to me. What a pleasant experience. Thank you; Pat Patterson More

Kim is the best Service Associate I have come in contact with. I truly appreciate her knowledge and the way she treats me as a customer. She is the reason I drive 10 miles for service. She is a huge asse with. I truly appreciate her knowledge and the way she treats me as a customer. She is the reason I drive 10 miles for service. She is a huge asset to the Gainesville GMC team! More