Gainesville GMC - Service Center

Kim Mursco She is always honest and efficient. The work is done on time. Nice waiting room. Wayne, the courtesy driver , is very nice. Location is great. She is always honest and efficient. The work is done on time. Nice waiting room. Wayne, the courtesy driver , is very nice. Location is great. More

Oil change I went in for a scheduled oil change and tire rotation for my Cadillac SRX. I was greeted immediately upon walking in and helped by Timothy. He was ve I went in for a scheduled oil change and tire rotation for my Cadillac SRX. I was greeted immediately upon walking in and helped by Timothy. He was very personable and guided me thru my first service appointment. Thank you for your kind customer service Timothy! I was even greeted by the sales representative I purchased my vehicle from back in October. 5 star review for Timothy. His name is not listed below for a star rating. More

Brought our vehicle in for an oil change. I was greeted by asst. Service Manager Tim Douglas upon my arrival. Tim was very courteous and professional as he listened to my concerns and explaine I was greeted by asst. Service Manager Tim Douglas upon my arrival. Tim was very courteous and professional as he listened to my concerns and explained the service order to me. As i walked around the dealership while I was waiting I was greeted by several other employees, each of them as courteous as the other. More

Great Because this Dealership was so supportive of my issue I had with my vehicle and didn’t stop until the issue I had was resolved Because this Dealership was so supportive of my issue I had with my vehicle and didn’t stop until the issue I had was resolved More

Quality Kim my service advisor was great. Very helpful and attentive. Kim promptly returned phone calls. I was able to pick up my car earlier than expected. Kim my service advisor was great. Very helpful and attentive. Kim promptly returned phone calls. I was able to pick up my car earlier than expected. Fast efficient service More

great timely service I have serviced my vehicles many times at this dealership. I have always had great service. The advisers have been professional and helpful and do a g I have serviced my vehicles many times at this dealership. I have always had great service. The advisers have been professional and helpful and do a great job. More

2014 GMC A/C known issue- refuses to provide a resolution I contacted this service department to inspect a known A/c concern . I advised Tim (a service employee) that I experienced an issue where I was dri I contacted this service department to inspect a known A/c concern . I advised Tim (a service employee) that I experienced an issue where I was driving and smelled what I believed was a chemical burning inside my truck. It was My A/C failling at 70,000 miles. I had the service department diagnose the issue, and they confirmed it is the condenser wouthout an explaination as to why the part faillled. The service department offered to repair the condenser for $1300. When I brought up that this failure is a known issue and when i wrote a negative reciew they offered to discount the repair by $300. I returned to this dealer 4/13 to have another set of recalls completed. Upon completion of the recalls I was asked to speak to Paul. He laid out that he does not like my review on Facebook and what could he do to get me to change my review. I was upset and attempted to explain my disappointment in the customer service I’ve received so far and the product I purchased. Paul is a predictor and was attempting to turn a known failure into a sale. He agreed that it’s a known issue in my meeting but still wanted me to pay for the repairs. When he realized I was not willing to pay he concluded he meeting promptly without attempting to resolve the issue. Issues with recall repairs also. 1) second trip for recalls that should have been completed the first trip because they knew I was coming in to have the recalls completed, but failed to have the parts available. 2) this trip was to have the seatbelt tensioner recall completed. The seatbelt tensioner recall was completed incorrectly. Upon leaving I adjusted my seat and heard a popping noise. I pulled over and the seat track was not secured properly. I returned and Tim took care of the seat. Paul and his staff provided poor quality work and is not an advocate of his brand nor his customers. I would not recommend buying products from GM or having any sort of interaction with this facility. More

Martha is the greatest Gainesville Buick GMC would not be the same without Martha. She is an excellent employee and knows exactly what the customer wants and how to get the Gainesville Buick GMC would not be the same without Martha. She is an excellent employee and knows exactly what the customer wants and how to get the service needed. More

Stephen did a great job! Stephen was very friendly, quick, efficient. I am very happy with the work done on my car. I was happy there was a shuttle option that took me to a Stephen was very friendly, quick, efficient. I am very happy with the work done on my car. I was happy there was a shuttle option that took me to and from work. More

Will NEVER buy another GMC Went to this dealership to get a headlight replaced. We had the left headlight replaced approx. a year prior for $98, thought that was expensive. We Went to this dealership to get a headlight replaced. We had the left headlight replaced approx. a year prior for $98, thought that was expensive. Went back a few weeks ago to have right headlight replaced an get an oil change. They handed me a bill to sign and it was for $334. Needless to say I walked out of there. Somebody PLEASE tell me how GMC can justify this?????? I was told that the bumper had to come off and blah blah blah. The year prior it was $98 and it jumped to $300 now. You people are crazy. Why does GMC make it so hard to get to change the xxxx bulb in the first place???? Money and greed,that's why. Previously I drove a Yukon and traded it in for an Acadia. My husband is currently driving a Yukon. On the older models you were able to do a simple, cheap bulb replacement. We will NEVER purchase any other GMC car or truck again. My brother and his wife really love my Acadia, but after hearing about the price of something that should cost Very little to replace, they decided not to purchase anything new from GMC. More