Gainesville GMC - Service Center

Very Satisfied!!! Kim Murscoe is the reason I keep coming back!! She always goes above and beyond to keep me updated on my required maintenance and she makes me feel we Kim Murscoe is the reason I keep coming back!! She always goes above and beyond to keep me updated on my required maintenance and she makes me feel well taken care of!! More

Service Personnel Andrew of your Service Department Treated me with the utmost respect and consideration. He was very kind, very thorough and very professional. He deal Andrew of your Service Department Treated me with the utmost respect and consideration. He was very kind, very thorough and very professional. He dealt one on one with me and with the mechanic as well. Together they formed the best care for my GMC envoy. I have been using your service department says 2004. I started off working with Ian and then when Ian left I went to working with Kim. Kim was on vacation this last time I ca together they formed the best care for my GMC envoy. I have been using your service department says 2004. I started off working with Ian and then when Ian left I went to working with Kim. The two of them always took very good care of me. Kim was on vacation when I came in yesterday. And because of that I now have found out about Andrew. In other words your service department has always been there for me. Whoever does your hiring has a very good sense of people. I can’t believe I would actually want to say thank you to paying money for a service. But to your service department I would like to say thank you. Sincerely, Shirley Scott More

"Awesome Sauce" I work for city of Gainesville, Florida. We have a pretty large fleet between the city and local utility (GRU). Kim Murscoe is really the main reason I work for city of Gainesville, Florida. We have a pretty large fleet between the city and local utility (GRU). Kim Murscoe is really the main reason why I do business with this dealership. Most of my repairs are recalls and warranty and she handles my account with grace and professionalism. More

Disappointed I waited over a month before I heard back from the representative. After I called her I was told the part was was still not there. After two More week I waited over a month before I heard back from the representative. After I called her I was told the part was was still not there. After two More weeks I again had to contact the representative who informed me the part was in. At which time she scheduled an appointment. Upon arrival and dropping my car off to a different representative because my representative was off. I waited an hour and a half for the representative to come hand me my key and say “the part was the wrong color I will have your representative order the right one” I am unsure of the representative who assisted me when I came in to have my car serviced. Kim has always been very pleasant I am not sure if this is a case that just slipped through the crack. More

Worst in my life!!! BEWARE OF SERVICE DEPARTMENT! The service manager RUINED my car!!! He broke a piece of my car, triggered a SEVERE panic attack when he "claimed" car was fixed when you could visual The service manager RUINED my car!!! He broke a piece of my car, triggered a SEVERE panic attack when he "claimed" car was fixed when you could visually tell that it was not. When I discovered their mistake, and took care back there was "something else" wrong with my car! I ended up being charged over 2k for repairs and problem still not fixed!! More

Collision Insurance claim Textbook perfect. I delt with Mike in the collision dept. Mike peformed the insurance estimate. He kept me informed of the progress .Notified me when Textbook perfect. I delt with Mike in the collision dept. Mike peformed the insurance estimate. He kept me informed of the progress .Notified me when additional issue were discovered.The process went well. Thanks Gainesville Buick and especially to Mike More

Service Department Review Had a great experience with the Service Department. They did a great job and was in and out in an hour. Andrew was very professional, knowledgeable Had a great experience with the Service Department. They did a great job and was in and out in an hour. Andrew was very professional, knowledgeable and courteous. More

Easy oil change Tim took my car back right on schedule with my appointment time and had it done in less than an hour. He was friendly and punctual! Tim took my car back right on schedule with my appointment time and had it done in less than an hour. He was friendly and punctual! More

Did recall work incorrectly Dealer was completing a saftey recall work for seatbelt tensioner and did not reinstall seat components correctly. upon leaving and readjusting my sea Dealer was completing a saftey recall work for seatbelt tensioner and did not reinstall seat components correctly. upon leaving and readjusting my seat it started clicking resulting in me returning to the dealer to have them install seat components correctly. More

The people was real nice nice The service department was real nice. The waiting room was clean.. They had coffee and soda, and wifi. The area was comfortable. The service departme The service department was real nice. The waiting room was clean.. They had coffee and soda, and wifi. The area was comfortable. The service department was really good about getting your car in and out. Letting you know if there was anything wrong with your car when they checked it over all and all great experience with the service department More