Gainesville GMC

Purchased a used 2021 Chevy Malibu from them back in April and recently went back for my free oil change and to get my tires rotated. When I was looking at the car I noticed the glovebox was damaged and April and recently went back for my free oil change and to get my tires rotated. When I was looking at the car I noticed the glovebox was damaged and was told that they would get that fixed for me. The keyless entry also did not work on the car when I purchased it, which I, again, was told they would get it taken care of. I even bought a warranty, which I was told would cover all the electronics in the car but, looking back on the warranty, electronics was never checked as part of this warranty. This weekend when I mentioned both things they told me it was "not in their system" under some kind of "we owe" area of the contract. This was never brought up at all nor was it shown to me when I was signing off on the contract. Now that it's 3 months later they will no longer be fixing these things since there is no record of it and I also have learned that fixing the glove box includes replacing the entire dashboard! I thought "at least I got my tires rotated..." Nope! Come to find out the car I purchased had 3 different types of tires on the vehicle, so upon tire rotation and being able to drive off the property with that not even being mentioned to me the car was pulling hard to the right. I brought it back to the dealership immediately which is when they told me the bad news that I had mismatched tires. I spoke to the sales manager and he said they would "see if they could get me discounted labor on the tires." They unrotated my tires and are refunding the amount I paid and will supposedly call me by Tuesday about getting the other two tires replaced to match. The lady who sold me my car seemed really bothered by me that I was even asking questions and was quite rude and eventually just told me to talk to the sales manager as if she was sick of dealing with it. I was told that to diagnose the issues with the keyless entry and some separate shifter issues I was having that it would cost $190 to diagnose, but they wouldn't be able to tell me if that was covered by my warranty until after they did it and charged me. Absolutely wicked business practices. If you buy from here, double, triple, and quadruple check every warranty/contract you sign. Will update my review once I hear back on everything but as of right now, I'm ridiculously upset with how I was misled. More

Simply outstanding! Would like to especially thank Mr. Matthew Martin for all his help. He was knowledgeable, professional and sincere and helped me to negotiate the bes Would like to especially thank Mr. Matthew Martin for all his help. He was knowledgeable, professional and sincere and helped me to negotiate the best deal and followed through on everything. I would recommend him as well as this dealership to anyone looking for a new vehicle. Every one was very nice and professional the entire experience was great. More

Great place worked with me trade my vehicle in that broke down and part was on back order was great worked with me get in new vehicle highly recommend broke down and part was on back order was great worked with me get in new vehicle highly recommend More

Brought our 22 GMC Denali in for a battery, not really looking to buy a new truck but Mathew came out and showed us a 24 2500 and it had the prettiest color, between a brown and maroon. We worked a deal t looking to buy a new truck but Mathew came out and showed us a 24 2500 and it had the prettiest color, between a brown and maroon. We worked a deal traded in the 22 and drove off the lot with the 24. Mathew was great in working the deal, getting the truck prepped with a full tank of diesel and then setting us up on the app. Great guy! More

There was a small issue to correct, however Mr. Matt Martin was awesome. Provided follow-ups and ensured I was experiencing all the expectations I was looking for. He followed up on at least three Matt Martin was awesome. Provided follow-ups and ensured I was experiencing all the expectations I was looking for. He followed up on at least three occasions. More

This dealership was very easy to work with. I had been in an accident and needed a used car. Not only do I LOVE my car and its price, but they were wonderful working with the insurance company. I had been in an accident and needed a used car. Not only do I LOVE my car and its price, but they were wonderful working with the insurance company. Chris Buck (my salesman) made sure that my requests were filled. Thank you Gainesville GMC! More

Dealership people were very helpful and knowledgeable. We were not impressed with the building . Outside restrooms ?..Building needs much repair. We were not impressed with the building . Outside restrooms ?..Building needs much repair. More

I had the pleasure to work with Hector when buying my new vehicle. I am from South Florida and wasn’t able to see the car in person, but he was kind and patient enough to show it to me a few times on video c vehicle. I am from South Florida and wasn’t able to see the car in person, but he was kind and patient enough to show it to me a few times on video calls, handled all purchase documents, the auto loan, and even helped arrange for it to be delivered to my house. Everything worked out smoothly, had a great car buying experience. You guys are awesome, great customer service. Thank you! More

Skyler Ziegaus from Gainesville GMC. Best Sales Representative! Great attitude, very knowledgeable about vehicles, she don't try to force you into something you don't want, she's very pa Best Sales Representative! Great attitude, very knowledgeable about vehicles, she don't try to force you into something you don't want, she's very patient. I had an awesome experience when purchasing my 2023 4 runner. More

The team (Hector Kuilan, Matthew Martin, Skyler Zieguas, and Richard Lane) went above and beyond to ensure that we received exceptional service, taking care of our needs with great attention to detail. This and Richard Lane) went above and beyond to ensure that we received exceptional service, taking care of our needs with great attention to detail. This level of service left us thoroughly satisfied. More