Gainesville GMC

We had the best experience at Gainesville GMC. Hector went above and beyond to help us find the perfect vehicle for us! Hector went above and beyond to help us find the perfect vehicle for us! More

Overall I’m happy with the truck I bought. The finance and sales department, not so much. After sitting and waiting for nearly 3 hours for the paperwork to be ready on a Sunday afternoon with The finance and sales department, not so much. After sitting and waiting for nearly 3 hours for the paperwork to be ready on a Sunday afternoon with no other customers on site, I finally get to sign for the new truck. I was told by Chris the sales guy that the truck was either $36 or $38,000. When the paperwork was ready it was shown as $40,000. I mention this and was told it was an added fee that made up the difference. Then Julian the finance guy rushed through the signing as if he’s late for a dinner date and I didn’t notice a $2000 warranty charge in there that covers rim damage and roadside assistance. I didn’t ask for this since I am a member of AAA and have no use for it. I didn’t notice the charge until after I got home and plugged in the flash drive into the computer and read over the contract. I did ask for an extended warranty to cover the electrical systems but that is no where to be seen in any of the paper work. Every time someone came up to me to ask where I needed to be on payments the price went up each time. I signed three agreements saying if they could get it to this payment price would I buy it today? And each time that amount went up. Even at signing the amount went up again. Julian has zero service after the sale as I’ve tried reaching out to him four times over the phone and his cell number he gave me to send him a copy of the insurance card, and I have yet to hear back from him. This company is a typical dealership that practices in deception and manipulations. I will never return here for any future vehicle purchases. You deceive people and include unwanted or needed warranties into the price of a vehicle, have zero service after the sale, and have the nerve to send me a “ how’d we do” survey? That’s pretty dumb in my opinion. My bosses wife works for these people in the service department which is why I went here in the first place. But they have left a horrible taste in my mouth after this deal. I would not recommend Gainesville GMC to anyone I know looking for a new vehicle. More

This experience with this dealership has been absolutely horrendous regarding their extended warranty plan. I don’t recommend Purchasing it horrendous regarding their extended warranty plan. I don’t recommend Purchasing it More

I am always skeptical of dealerships when purchasing a new vehicle but Gainesville GMC and Jacqueline in Sales made my opinion of the car purchase process completely change - for the Gainesville dealershi new vehicle but Gainesville GMC and Jacqueline in Sales made my opinion of the car purchase process completely change - for the Gainesville dealership at least. I did everything initially by text, email and by phone calls so by the time I drove from Jacksonville to Gainesville, all I needed to do was sign some paperwork and pick up my new truck. The dealership is very friendly and most importantly, very transparent. I felt like I got a very good deal for both my trade in and new truck purchase price and the buying process was simplified so that the entire process was very pleasant. I could not recommend this operation enough!!! More

My husband purchased a 2019 truck with the understanding his pay off on the 2008 Ford Harley Davidson 2.250.00 when the paper work says 1,650.00 what happened to the rest of his money he was also told 15 his pay off on the 2008 Ford Harley Davidson 2.250.00 when the paper work says 1,650.00 what happened to the rest of his money he was also told 15,000.00 for his trade when he only got 10,000.00 explain that. More

Nice place good dealership recommend to everyone that needs a vehicle come here refer me brien Powell needs a vehicle come here refer me brien Powell More

They are excellent professionals. Strong customer service. Quality control, great cars friendly…… honestly… Chris are great!!! Strong customer service. Quality control, great cars friendly…… honestly… Chris are great!!! More

All of the people were very nice and respectful! I will say you can tell they are short staffed. Although that showed in their customer service, the people were great! I will say you can tell they are short staffed. Although that showed in their customer service, the people were great! More

The sales people and staff are helpful and qualified. Chris Buck was a great sales person to work with. Good service and support all around. Chris Buck was a great sales person to work with. Good service and support all around. More

Great service and customer care. Rachael is by far the best customer service advisor. She was very helpful. Rachael is by far the best customer service advisor. She was very helpful. More