Gainesville GMC

fixed what another messed up they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it sucks the fix others mistakes and yet they did awesome. I really appreciated their hospitality through all of this and mike who was the collision man was super nice and friendly I will definitely tell friends and family and will be back as needed thanks you guys were awsome More

BUYER BEWARE of this dealership/staff. They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we found out that they damaged the rear breaks and they never disclosed it to us and they tried to cover it up by waiting on parts for it, never telling us the truth. It was unauthorized work. We explicitly asked for all the old parts that they replaced back, only returned parts that could not be reconditioned. Parts that could be inspected were not returned, mind you these were still our property. They conveniently "lost them. "One of the parts had nothing wrong with it. After I took a closer look at the invoice a lot of red flags went up. A lot of the parts GMC bought from the NAPA store. Called Gainesville Napa, it was discovered that GMC had marked up some parts by 300%, 250%, 70%. GMC is making more than the NAPA store on the parts and all GMC does is have the NAPA truck drop off the parts and GMC takes of the NAPA price sticker and gives it the unsuspecting customer who is most likely in a bind to begin with at a new improved sky high price. Imagine they do this everyday to everyone, it's free money for nothing, what an operation, this is how they make their living. Than I looked at the hours they supposedly worked on our car, were their supposed "best mechanic" that damaged the parts before worked on the car. After consulting with other auto shops in Florida it was revealed that the supposed 4.5 hours of work at $107 per hour should have been done in 2 hours. It's very hard to catch them cheating on hours because they block you from observing the vehicle and the staff is constantly lieing and giving run-around on what is really going on. Then trying dealing with the staff once you comforted them with all these irregularities. Their service manager Tom Lacey will get defensive, try to give you run-around, talk over you, shout at you, and finally hang up the phone. Then if you try calling back the entire staff will simultaneously collude against you to drop your call, yell at you, lie that the GM Chis is in a meeting and always not there. The GM will deliberately have his phone staff take a message and never return the call. The service staff Ian Roberts hanged up the phone on us and said, "we are the problem." Kim, the service consulate, will pick up the phone and act like she doesn't hear you and hang up the phone. How is anyone suppose to deal with a circus staff like this. They took advantage of us because we don't know a lot about cars. Too many red flags to be assured of anything, classic horror story people have with the auto-mechanic. I encourage everyone with similar issues to not hesitate to file complaints with the state attorney, the Better Business Bureau. They have to be accountable to somebody for these unethical practices. We all have to work to make a living it's not fair for Gainesville GMC to sit back and pad their hours and mark up NAPA's parts to make their living. I can not stress how untrustworthy this dealership and General Manager Chris are. Their motto, "It's All About You" is a complete sham and false. To further add insult to injury GM Chris made us an offer to resolve all our problems. However, once we made a deal we took care of our end of the agreement within hours. Then GM Chris double-crossed us and began to avoid us, not return our calls, and basically go back to playing games with us. It wasn't until a week and half later when we were finally able to track the hoodwinking GM Chris when we found out that he had double-crossed us and had gone back on his word, when we said that this was not the deal he called us confused.GM Chris admitted that he didn't want what happened to us to happen to others. When we told him we refuse to be tricked and double crossed GM Chris hung up the phone on us. More

First time buyer Gainesville GMC & Buick made my experience of purchasing my first car great and affordable. I had the pleasure of working with salesman Lorenzo Willia Gainesville GMC & Buick made my experience of purchasing my first car great and affordable. I had the pleasure of working with salesman Lorenzo Williams. He made the selection process smooth and painless. He assured me that I would leave with a great car and sure enough I did. I am now the owner of a 2014 Cheverolet Sonic LT. Thanks again so much for all the help and special thanks to Mr. Williams for his outstanding customer service and support. More

Found nice Chevy Sonic at a reasonable price Found a good car at a reasonable price. The price was shown online at cars.com; their selection of used cars was good. They raised the price $4000 w Found a good car at a reasonable price. The price was shown online at cars.com; their selection of used cars was good. They raised the price $4000 when buying as they wanted to charge the "retail" price rather than the online advertised price; this is actually common but be sure you know the advertised price when going to buy. The staff there (sales & finance) is great, they don't pressure you hard (like Toyota) and make the process very pleasant. The only thing you need to watch is that they, without notification, add in a "dealer prep" fee of $899 without any pre-notification of them doing so, there is no reason for this as the only actual preparation, on a used car, is the detailing. CarMax and Tomlinson do not charge any other fees, just taxes and license which of course is appropriate. A review of cars all over Gainesville shows that Buick/GMC still has the most reasonable sales prices so I would still buy there even after the dealer fee dropped on my without any explanation. Overall, I'm glad to have made the purchase at Gainesville Buick GMC More

Excellent Lorenzo has awesome customer service skills. He did not hassle us. He has patience and knows how to read people. He is all about taking care of the cu Lorenzo has awesome customer service skills. He did not hassle us. He has patience and knows how to read people. He is all about taking care of the customer's needs. More

FANTASTIC DEALERSHIP WHO GOES ABOVE AND BEYOND TO SATISFY!!! I would absolutely recommend this place to potential buyers. They have a fantastic warranty on their new and used cars of 15 years or 150,000 miles. I I would absolutely recommend this place to potential buyers. They have a fantastic warranty on their new and used cars of 15 years or 150,000 miles. I've never heard of a better warranty anywhere else. Their sales team went out of their way to assist us in purchasing the vehicle of our dreams. We bought a used 2013 Buick LaCrosse Hybrid, and couldn't be happier with the quality of the car. The service center is also fantastic. The next time our family is in the market to purchase another vehicle, it will definitely come from here again!! Truly can't say enough good things about this company. Thanks, Gainesville Buick, GMC, and Al Hunter, for all of your assistance and professionalism. More

Car Trade In I went in to trade in a Nissan Altima. I needed a family size vehicle. Lorenzo Williams helped me find the right car for the right price. I went in to trade in a Nissan Altima. I needed a family size vehicle. Lorenzo Williams helped me find the right car for the right price. More

Happy Car Buying Kyle Farwell was very helpful in finding a car for my husband and myself. He was very professional while maintaining a very pleasant attitude. Kyle h Kyle Farwell was very helpful in finding a car for my husband and myself. He was very professional while maintaining a very pleasant attitude. Kyle had made such an impression on my husband that my husband brought me in to see Kyle. We were able to find the perfect car for our needs. More

Process as a whole was great This dealership is one of my favorites in the state of Florida. The sales team really helps streamline the buying process. I first talked with Kerryn, This dealership is one of my favorites in the state of Florida. The sales team really helps streamline the buying process. I first talked with Kerryn, she seemed new, didn't know the answers to a lot of my questions. I hate being negative but I think she must have been having a bad day, was not very friendly. I ended up talking with Al Hunter who was beyond helpful and genuinely nice, taking the time to really learn about what I was looking for. I highly recommend this dealership. More