Gainesville GMC

I bought a used2021 Toyota 4 runner from the little over a month ago have taken my 4 runner back 2xs now for the brakes squeaking and they give me every excuse has not fixed the problem my ac and heat has h a month ago have taken my 4 runner back 2xs now for the brakes squeaking and they give me every excuse has not fixed the problem my ac and heat has horrible high pitched noise they won’t fix they pushed me into buying the car refused to let me look at any other car the paperwork is signed 1week before I actually took ownership of the car it’s supposed to be a 26,999 priced car after all warranties I was forced to purchase said it was standard then was charged for maintenance they did the car as well has come out to 35,450 I paid for maintenance delivery fees other dealer things for used car that was brought in why am I paying for maintenance on car that isn’t fixed don’t buy from them the experience was horrible cause here I am with a car that weeks makes got off a noises stent scratches all over it and that’s how I paid for it and I’m still having to finance $24,000 when I should’ve never had to and I put 16,000 down they don’t talk to you about anything. They rush you through the process and the experience and they don’t care if you wanna look at another car and they don’t care to fix the problems I shouldn’t have to pay for the maintenance and the delivery fee when it was already on their lot. There’s a difference because it’s not like it was a brand new car the worst experience in the world if you are a female, do not go there More

I had a excellent experience, Chris Salter, sales manger an the general manager were very helpful and knowledgeable. an the general manager were very helpful and knowledgeable. More

From start to finish, the process was incredibly smooth, and Madison's customer service was exceptional! and Madison's customer service was exceptional! More

The sales and finance team don’t know how to speak verbally to a customer. When it comes to emails they seem to change their tone. They also take days to respond to time sensitive information. verbally to a customer. When it comes to emails they seem to change their tone. They also take days to respond to time sensitive information. More

Everyone was very polite and professional. I had a pretty smooth buying process. Thanks Daniel P and financial team. I had a pretty smooth buying process. Thanks Daniel P and financial team. More

Chris and the team were very professional and responsive to our needs during the sales process. Gainesville GMC provided us a great deal on the used car we bought and we are very grateful for their service. to our needs during the sales process. Gainesville GMC provided us a great deal on the used car we bought and we are very grateful for their service. More

Pretty good experience but the dealership bumper sticker tactic is really chintzy. I'm still trying to carefully remove it. Huge waste of time. tactic is really chintzy. I'm still trying to carefully remove it. Huge waste of time. More

Maddie was an amazing help during this shopping process. She was able to find the right vehicle for my family that was in our budget. She is so friendly and was so easy to talk to. She’s a great asset to yo She was able to find the right vehicle for my family that was in our budget. She is so friendly and was so easy to talk to. She’s a great asset to your team and she has earned a lifelong customer! More

My experience with them was not the best. I am happy with the car I bought but the process was longer than it needed be. To begin with, the salesperson had the price of the car wrong on quote I am happy with the car I bought but the process was longer than it needed be. To begin with, the salesperson had the price of the car wrong on quote sheet and seemed unaware of their online price. Once the price was agreed, I spent over 2 hours for them to complete paperwork and listen to the maintenance agreement package. I told the finance guy from the beginning that I wasn't going to buy a maintenance package but he just kept on going wasting my time. The last thing was the optional package that they try to force you into buying. Optional means I can say I don't want it as it added an additional 1500 dollars to the price. I recently found out my brother bought a car from there as well. It's a great car he said but he went through the same stuff I mentioned above. More

Daniel and Julian are great to work with. ...they were very accommodating in getting me where I wanted to be. Keep up the good work guys!! ...they were very accommodating in getting me where I wanted to be. Keep up the good work guys!! More