Gainesville Dodge

Service/repair was Horrible!! Brand new car where Breaks was causing me issues, engine had a ticking noise, it lost power after a couple months of having the car and they basically turned me away even with was causing me issues, engine had a ticking noise, it lost power after a couple months of having the car and they basically turned me away even with warranty and said all of it was normal More

I made an appointment for a weird nose coming from wheel well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day a well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day and could never get ahold of my “service rep”. The following day I called three times before finally getting to speak to him on third time. He said they had been waiting on my approval to figure out what was wrong. (Why did I make the appointment? Why did I saying saying go ahead and look into it?) he said they would now “work me in” but it would probably be Friday before they got around to it. Remember I had an appointment and dropped it off on Tuesday AM. Friday I called 3 times and no response. I called again on Saturday and was finally after telling the receptionist I was extremely frustrated able to get to speak to my “service rep”. He said it was torn apart and they where trying to figure it out. I asked him to please call me with update before close of business today (Saturday)....... No call. Monday am, I called and after reminding him he had promised to call he said he had just received my paperwork and was going to work up the numbers to call me back with in next few minutes. I gave him 45 minutes to call me back.....let’s see what happens, anyone wanna place a wager? UPDATE- 5 entire weeks later and the same crappy service is going on. That’s right they have had my truck for 5 weeks, service said the part was finally coming in on October 21 (I had to call to get that update). I have spoken with Service Manager(after being told again “ their swamped” and having left a message for 24 hours) and I called the manager back, that hey were swamped and working on it. Yesterday I called after 4 days of no updates from discussing with service manager and finally spoke with my service rep, who referred to it as “the truck from xxxx”.....service rep said he had no news but would check with guy in back and “give me a call right back” this was 24 hours ago and still no call back. SERVICE MANAGER HASN’T REACHED OUT TO ME, GM HASN’T REACHED OUT TO ME. I CANT GIVE LOW ENOUGH MARKS FOR THIS DEALERSHIP. The saga continues More

My truck was sold and the deal didn't go threw so after 2 months I got my truck back it was in good condition when I took it there other then 1 spot in the bed got my truck back n it was trashed they put a b months I got my truck back it was in good condition when I took it there other then 1 spot in the bed got my truck back n it was trashed they put a bed liner in it where the spot was.it had mud inside of it .chips in the paint .so I guess it off to court I go.Somebody going to pay for it they lied and lied to me they can't tell the truth.i should of tore the car up like they did mine my question is how do the sale your truck and not pay it off. More

Excellent service. Staff was great. Dealt with me in a timely manner. Would buy from them again. Reached star expectations perfectly. I would hope that anybody would try to reach this person in order to b timely manner. Would buy from them again. Reached star expectations perfectly. I would hope that anybody would try to reach this person in order to buy a car. More

Shady dealership built on lies Horrible dealership tried to get a deal going AFTER THEIR REP CALLED ME! for the second time they led me around for 4 days all the while being told by Horrible dealership tried to get a deal going AFTER THEIR REP CALLED ME! for the second time they led me around for 4 days all the while being told by everyone I talked to that they would work out a deal just hold on a little longer a little longer a little longer all the while actually blowing me off. They told me yesterday 2/29/20 that I was on the back burner basically because they were too busy to get to me after having already led me around 3 days at that point. Talked to the sales manager Tony Sullivan today asked for the owners number and he stated "I'm as high as it gets." So not only do their reps lie their xxxxx off and drag you around but apparently this dealership isn't owned by anyone or he flat refused to give me their owners number. I was lied too multiple times, brought down to the dealership the first time to be turned away got a call from their rep who promised me a vehicle a 2019 dodge journey who then led me around for 4 days on false promises. AVOID THIS DEALERSHIP UNLESS YOU LIKE BEING TOYED WITH! I'd give them negative stars or no stars if I could. More

This is the Most Unprofessional car dealership that I’ve ever Experienced. I wouldn’t recommend this place to anyone. Shop around at all cost because this place will make You miss out on making Your own mon ever Experienced. I wouldn’t recommend this place to anyone. Shop around at all cost because this place will make You miss out on making Your own money with it’s Crappy Non-service department. More

They run my credit without my permission. I wanted to trade my car. I authorized them just to check with my car financial agencie the amount of the pay off. I didn't aplly to any credit. After I wanted to trade my car. I authorized them just to check with my car financial agencie the amount of the pay off. I didn't aplly to any credit. After a month I've been there I found out they run my credit without my permission. More

Constant Miscommunication about extended Lifetime warranty I bought the lifetime Powertrain extended contract when I bought my car and literally had to spend 100's of hours over the phone to get reimbursed I bought the lifetime Powertrain extended contract when I bought my car and literally had to spend 100's of hours over the phone to get reimbursed for years worth of payments I made for services that were covered under my contract. I did get reimbursed Finally, and they were supposed to have corrected the error in the system. But Again, they did not update the information and I had to pay for the item covered under contract. Supposedly the service manager was going to "take care of it and get my money back in a few days" but a month later after calling for an update several times since then , I was informed " Will" the district manager" had not gotten back to him yet." So I have to do their job again and try to figure out how all this works , just to get reimbursed for something covered under a contract. DO NOT get involved with Dodge, you'll be so sorry! More

Recall work on my Ram truck Had an appointment at 2:00 pm on two recalls and was out by 3:00 pm. Quick checkin, quick work, and great service. Very pleased with dealership mana Had an appointment at 2:00 pm on two recalls and was out by 3:00 pm. Quick checkin, quick work, and great service. Very pleased with dealership management and service team. More

WORST place to buy a car I traded in my vehicle on December 15, 2018. It is now January 24, 2019 and the bank still has not received a check from the dealership. No one at the I traded in my vehicle on December 15, 2018. It is now January 24, 2019 and the bank still has not received a check from the dealership. No one at the dealership is professional enough to take responsibility or even say sorry. They're so nice to you when they're trying to sell you a vehicle, but once the deal is done, the niceness quickly goes away. I'm giving this place 1 star, because I like my new car, but if I had to do it again, I'd drive the extra 45 minutes and go to Phillips Dodge Chrysler Jeep in Ocala where people are actually nice and treat others with respect. Everyone at Gainesville Chrysler Dodge Jeep Ram are equally messed up and rude, but the person I'd like to thank the most for my experience is Mr. John Brooks. I'd like to thank him for making me realize that I'd NEVER want to come to this dealership again. I honestly don't know how he became a general sales manager. John Brooks needs to be fired asap. Whoever is reading this, I'd strongly encourage you to drive to Phillips in Ocala, and to avoid Gainesville Chrysler Dodge Jeep Ram at all costs, you'll thank me. More