Gainesville Dodge

Visited dealership for a new Jeep Grand Cherokee. Chad ask what we wanted in a new car. We stated that we were retired and traveled frequently, so for sure a navigation. We have a GPS and Nav on my I ph ask what we wanted in a new car. We stated that we were retired and traveled frequently, so for sure a navigation. We have a GPS and Nav on my I phone, but we both wear prescription glasses and need the larger screen of a Nav, as it is much easier to read and safer while driving. Also, wanted heated seats and back up cameras. My wife wanted a black Jeep. They did not have one. Also, we discussed our price range. Russell Hilbert, Sales Manager, came in and says he has a used 2011 Grand Cherokee Limited totally loaded with all of the equipment that we wanted. It had 28000+ miles on it. Chad asked if we want to drive it. I decline, but he said it was required. My wife drove around the block as Chad describes the vehicle, but he didn't say anything about Nav (my mistake for not asking). The vehicle had the large screen for the back up cameras. We became weary after being at this car dealership so long. We just wanted to complete the deal and go home. Russell sticks his head in the door a couple more times. We wanted to confirm that the vehicle had Nav. He says it did not come with Nav, but it was installed at the dealership. We decide to buy the Jeep and now we know why they did not try to demonstrate the Nav. Well, I saw the screen, they said it was included. After four hours, I just wated to go home. I drive my truck and my wife drives the Jeep. Later at home she says she can't find the Nav and I told her that we would figure it out later. Well, there is a screen, there is backup cams and it is a Limited, but no Nav. We call to discuss the problem, but they don't know what we are talking about. I called Bobby Cogswell, General Manager, He had been driving this Jeep. I ask him to confer with Chad and Russell, but they denied that we insisted on Nav. They said you bought what you bought. Liars, every one of them. Only ones satisfied that day was Gainsville Dodge/Jeep. More