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GR Auto Gallery

Grand Rapids, MI

3.7
102 Reviews

4722 50th St SE

Grand Rapids, MI

49512

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Showing 102 reviews

December 07, 2023

I would not recommend this dealership unless you physically go and inspect the car you are buying. I was told they have NO SERVICE DEPARTMENT so any questions on the vehicle will not be answered exc More

by gbshovel
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jack Smalley : Sales , Nicole Wallace: Title, Christopher Hoexum
Dec 07, 2023 -

GR Auto Gallery responded

Hello gbshovel (?) First of all, we appreciate your business and apologize that your car arrived without more notice and with a weak battery. Not sure which Chevy you purchased from us, but we do a post sale inspection on all vehicles and do top off fluids if needed and connect it to our battery tenders prior to shipping. If the battery is below factory specs we replace the battery. Once it is picked up from our facility unfortunately sometimes the shippers leave keys turned on, lights on or accessories pull from the battery. We DO NOT have a service facility and are very upfront with our clients on this as we do a very basic safety inspection prior to the sale and are ALWAYS willing to answer any questions that a customer may have so every ones expectations are in line. Would of been happy to work thru these complaints with you rather then you leaving a marginal review on our company.

Dec 07, 2023 -

gbshovel responded

I gave a fair, honest, and factual review. The battery shipped to me is junk. It sat on trickle charge for over 24 hours and was dead again in less than 2 days. A basic post sale inspection should have caught a leaking radiator. There is not an argument to that! With the interaction and questions I had prior to purchase I knew that contacting you GR be futile. There were more inconsistencies I was told that did not hold true that I didn't post because I did not want to be petty. With all that said there was still value in the purchase in my opinion. This review is for the guys that save up thinking they will be getting a road worthy classic vehicle of his dreams from a dealer. Most people do not know that Service departments are separate businesses when it comes to dealers. A marginal experience warrants a marginal review.

August 21, 2023

Quick reply, response time. Polite and knowledgeable salesperson. Nice and clean facility. Hope to do future business with GR Gallery. More

by barballen650
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brendan Blanchard
July 28, 2023

Good dealer, I like seeing their cars and trucks. I would recommend them to anyone More

by Kevusi454
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
No one
July 18, 2023

No contact was made I bought a model T from them that still doesn’t run More

by rayoviolin2
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
All crew
July 03, 2023

BOUGHT A CAR BACK IN 2021 SIGHT-UNSEEN FROM THE TRAVERSE CITY LOCATION SINCE I WAS 4.5 HOURS AWAY. YOU'D THINK WHEN THE LISTING SAYS THE CAR NEEDS NOTHING THAT IT WOULD BE SOLID, MAYBE A COUPLE SMA More

by jmayich
Recommend Dealer
No
Employees Worked With
Christopher Hoexum
Oct 25, 2023 -

GR Auto Gallery responded

No record of any feedback from you. We always highly encourage a 3rd party inspection to protect yourself when buying a classic vehicle. We take over 100 pictures, videos and happy to answer any question a customer has and send additional pics, videos. Some people just don't care to do any due diligence and only care about price. No other classic car dealer offers any kind of buy back like we do.

Oct 25, 2023 -

jmayich responded

This dealership is garbage. These bums intentionally lie about cars. Worthless trash. See all the other bad reviews.

June 08, 2023

Very knowledgeable and professional. Great facility and inventory my sales manager was helpful and curteous More

by randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name , Christopher Hoexum
May 28, 2023

They made it plain I could not drive the vehicle unless we had agreed to a deal and also that they would not negotiate at all. They knew I had just driven 200 miles to view this vehicle. What a looser, g More

by meekerdoug0
Recommend Dealer
No
Employees Worked With
Gen mgr
Oct 25, 2023 -

GR Auto Gallery responded

We do not allow joy rides or test drives with people that are not realistic on their offers. There is no purpose to put a car on the road if your offer is $6k less then are asking price.

Oct 25, 2023 -

meekerdoug0 responded

B.S. how many people take a day and a 400 mile round trip for a joy ride. I’m 81 years old. The car had to be jump started to boot. Asking for a drive is realistic, this manager had all the charisma of a mute. What a waste. Thumbs down to this dealership.

May 19, 2023

Live in New Jersey so shopping online have found their responsiveness in terms of time and information very helpful! More

by TomB
Recommend Dealer
Yes
Employees Worked With
Brendan Blanchard
May 08, 2023

Steve did a great job from the first call to the delivery. I would buy from GR again. More

by Jerry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve
April 20, 2023

Over priced junk! I would never buy an over priced junk vehicle through these people! Better off going to a local car dealership. More

by RonWoods71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Hoexum
Oct 25, 2023 -

GR Auto Gallery responded

Glad you are so realistic. We sell old classic vehicles that sometimes need some TLC or have aged over the years. We are full disclosure and offer over 100 pictures and videos to make a smart decision.