GMC of Vacaville

Worth the read: Review is specifically for their Service Department. I am making this clear because of the service manager. I had the worse ever experience with this dealership. I took my car in for oil cha Department. I am making this clear because of the service manager. I had the worse ever experience with this dealership. I took my car in for oil change and told them I get a sound when I step on my breaks so to check it for me. They called me after an hour to tell me they we’re done with the oil change but I need new brakes and rotors on all four to start with the diagnosis of the noise from braking. I asked him if the rotors were not able to be resurfaced and he said no it was damaged and needed new ones. I was so stressed as I am currently not working and wasn’t expecting that cost. They told me if after changing brakes and rotors and the noise is still happening then they will do further diagnostics. I told them that I will come pick up the car and bring it in the next day. I took it the next day to Le Schwab for second opinion. Note: I didn’t tell them what GMC told me to fix just asked them to check why I was getting noise from braking. The tech came back to tell me it’s possible the Calipers needed to be changed and so I asked him what about my brakes and rotors. He told me my brakes were still good and have about 8mm and my rotors were perfect. I was in shock and didn’t even know what to say. He said “you are welcome to come have a look if you want”. I then said yes and went to look at it. He took the brake pads out and surely enough he was right measuring it. My rotors looked new. I took pictures of the brake pads and rotors so I can go back to GMC and discuss this issue with them. I went there the next day and spoke to the service advisor nicely and showed him the pictures as well. He said that wasn’t acceptable and was going to talk to the service manager about it so the tech would be talk to. I’m my goodness, the manager came out and told me they need to check my car first and that “we own over 20 dealerships and don’t need to take my money over just brakes. He said his technician probably was working on a different car at the same time as mine so rather swapped putting the notes on the other car under my car. He then said he can’t just go with my picture even though you could clearly see my car in it and then said it’s probably 5 mm which requires you to change it. I was flawed at his excuses and told him he should rather be apologetic and that have he read reviews of the dealership. His response is the bad reviews are for the Sales department and not service so he wasn’t concerned and that some of the reviews are not real people who encountered what has been written. I really hope the management or GMC corporation see this review and I know it is long but be careful with this dealership. More

After providing information for a Kelly Blue Book appraisal, I was contacted by a member of the "Customer Experience Team, Gabriella Arnold", from Buick GMC Vacaville concerning the purchase of my ca appraisal, I was contacted by a member of the "Customer Experience Team, Gabriella Arnold", from Buick GMC Vacaville concerning the purchase of my car. As the offered price was too low, I hesitated to meet with them to finalize selling of my car to them. She, and eventually another employee the, "Michael Vasquez, Inventory Manager", barraged me with email, text messages and a phone call, to meet in order to finalize selling the car to them. (The names and titles listed seem to frequently change on their website so, I listed them according to their emails to me). I did eventually arrange a meeting, with Michael Vasquez, "Inventory Manager", on a Saturday morning to inspect the car. I promptly arrived at the dealership for our scheduled meeting, to find no one there! I had been stood up! I received no notification of the cancelled meeting. Even after I texted and emailed both the Gabriella Arnold and Michael Vasquez, the only response received was, "He was sick. We apologize for any inconvenience and see you later today"! This, after I had to contact them! They were not at all concerned about their lack of professionalism in failing to keep the scheduled appointment nor failure to proactively contact me to inform me of the situation. To date, I have not heard a word from Michael Vasquez, with whom I had the scheduled meeting. A meeting he had been aggressively seeking for about a week. These people are clueless as to what is good customer service. They place NO value on the customer's time or schedule. They treat potential customers with a total lack of respect, courtesy and professionalism. I can imagine what it's like if you have any issue with them after they get your money from a sale or lease of a vehicle. Stay away from these people. There are others who will earn your trust and business. I can't even guess as to how this dealership has stayed in business. With the lack of respect and professionalism I received, they are likely to not be around in the future. More

They did not quote the dealer markup on the initial price ..,and the vehicle wasn’t even there ..,and the vehicle wasn’t even there More

Dealership was quick to sell you a car and try to fix it multiple times and would never have problem fixed and trying to get a hold of somebody with a headache I wouldn't recommend this place multiple times and would never have problem fixed and trying to get a hold of somebody with a headache I wouldn't recommend this place More