Future Nissan of Folsom

Took much longer than I expected for both oil change and brake service, but the waiting area was comfortable, and I liked the Quick Quack card. The car didn't have the protective mat on the floor as I've se brake service, but the waiting area was comfortable, and I liked the Quick Quack card. The car didn't have the protective mat on the floor as I've seen in other shops do, so I'm glad I brought my own Clorox wipes for Covid19 concerns. I liked the text msg alert that car was ready. More

Everyone is always friendly & willing to help. Showroom is always clean with available snacks. Hours open for service were great. My car was ready ontime. is always clean with available snacks. Hours open for service were great. My car was ready ontime. More

Very satisfied with the service and the work that was done. Addison kept in contact with us regarding an issue that required additional service and took care of getting the problem serviced. done. Addison kept in contact with us regarding an issue that required additional service and took care of getting the problem serviced. More

We always go back! Wouldn’t Change 1 thing!! Their knowledge base is amazing and customer service is sweet! They always treat us like Family! knowledge base is amazing and customer service is sweet! They always treat us like Family! More

All of you make are so nice and very knowledgeable! I have bought a few vehicles from Future Nissan and you make it so seem so Easy! Your Service Department is Great!! have bought a few vehicles from Future Nissan and you make it so seem so Easy! Your Service Department is Great!! More

Josh was very professional and friendly! He let me know what was going on at all times.It was a long process, and Josh was there through it all. what was going on at all times.It was a long process, and Josh was there through it all. More

I’m getting more and more disappointed! Every time I’m there they tell me my battery will need to be cleaned next time I’m there. I looked at my battery when I got home and you could eat off it there’s z there they tell me my battery will need to be cleaned next time I’m there. I looked at my battery when I got home and you could eat off it there’s zero white around the connection’s so they lie!!! Also it was cleaned at the 40,000 mile. So they say? I don’t trust the service anymore! More

As always, Chris is just a fabulous service representative -- attentive, friendly, careful to show everything there is to see about the vehicle. I am especially impressed with the photos they t representative -- attentive, friendly, careful to show everything there is to see about the vehicle. I am especially impressed with the photos they take and log -- shows wear on parts so there's no question when it's time to make a change. That's new for me, and much appreciated. More

Aug. 14th, 2020, Brought my 2016 Altima for service. Picked up my car around 5:00 PM. Drove my car straight home and parked it in the garage. Noticed on Sat. morning that there was some damaged done Picked up my car around 5:00 PM. Drove my car straight home and parked it in the garage. Noticed on Sat. morning that there was some damaged done to the rear bumper. Service dept. was closed Sat. and Sun. Called first thing Monday morning to report the damage. Was told by Edgar Carmona that the damaged looks like a front license plate frame. Offered a small bottle of touch up paint. Will contact me when the paint comes in. Called Aug 17th, no answer or call back. Texted Edgar on Sept 1st, no answer. Called and left message with Edgar, no response. Text again, this time he responded to say it was not ordered. Sept 11th, notified the paint was in. Sept 22, called Edgar again with no response. Called again, he said he needed to talk to his supervisor, but no response again. Called Oct. 8th and got a response from Edgar , I asked to speak to his supervisor Marcus, he said they are not responsible for any damage to my car but will buff out the marks and paint the scrapes on Friday Oct. 9th at 10:00 PM. From Aug 14th to now Oct. 8, I finally get some results but they still won't take responsibility for the damage done to my 2016 Altima on Aug 14, 2020 Will never recommend this Nissan dealership or service dept. to anyone. Lillian Schofield More

The store was clean and pleasant. The lightings were just enough to make their customers feel relaxed. Jerode is very professional with his job. He's very patient and knowledgeable with the product that he enough to make their customers feel relaxed. Jerode is very professional with his job. He's very patient and knowledgeable with the product that he was selling. He's also very helpful and attentive to his customers and follows-up. He cares for his customers as his own family. More