Future Nissan of Folsom

Never recieved an update or status of my vehicle or service. I was having transmission, A/C unit and oil change being done among the basic look over of the vehicle. I had to call and engage to find out service. I was having transmission, A/C unit and oil change being done among the basic look over of the vehicle. I had to call and engage to find out the status of the service. The told me the vehicle is fine and has been ready (fustrating), so i requested a pick up to the dealer, never received one. An hour before work i had a family member take me instead because i needed my vehicle to go to work. When i got there they never appologized or acknowledge what happened, who dropped the ball on the customer service? Also left my car dirty inside (which explains the car wash coupon to your local quick quack car wash they gave me). Disappointed on many levels and just poor customer service. More

I had to do all the follow up, Days went by without any feedback on when my car would be done. $3,000 later…my car is still making the noise it was before , and they never checked my air conditioning as re feedback on when my car would be done. $3,000 later…my car is still making the noise it was before , and they never checked my air conditioning as requested, and that broke on me the day after leaving the shop. I drive a 2017 pathfinder… Do better…You need to understand that the last place anybody wants to be is at your dealership dealing with car problems, so as someone who has 20 years experience in customer service my suggestion would be to communicate often and have empathy, make sure you’re reviewing the whole work order. More

I just had a need to take my '05 Frontier into the dealership to take care of a performance degradation with the engine. Nichole in the service department took care of my needs. She's an exception c dealership to take care of a performance degradation with the engine. Nichole in the service department took care of my needs. She's an exception customer service representative. There were some challenges acquiring parts for the repairs and she took care of everything with professionalism and astute attention to detail. I'll definitely keep coming to Future Nissan for my maintenance needs and will ask for her to be my service rep. FIVE STARS for Nichole, or a TEN!! More

Very professional . Good response and work .Aaron Kuper, my service advisor provided great service and he ensure all the service done in time as planned. my service advisor provided great service and he ensure all the service done in time as planned. More

Chris Biahop my service advisor provided excellent customer service. He was courteous and helpful. We kept in direct communication through texts and he also called me with status updates. customer service. He was courteous and helpful. We kept in direct communication through texts and he also called me with status updates. More

Good Service as Usual. Waiting area was clean......did Not have to wait too long, Personnel were Friendily. I would definitely go Back to this dealership for Service. Not have to wait too long, Personnel were Friendily. I would definitely go Back to this dealership for Service. More

Good response and work. Got my battery fixed on time. The service representative was very helpful in ensuring that all the work got done on time. service representative was very helpful in ensuring that all the work got done on time. More

Brought in my car for a detail and they smeared the watermarks on the side mirrors, didn't touch the water spots on the rear window, and did not touch the interior except the dash. It took them an hour watermarks on the side mirrors, didn't touch the water spots on the rear window, and did not touch the interior except the dash. It took them an hour and a half for not even a decent job More

Justin my sales rep was determined to get us the vehicle we needed and wanted at the best price. Jeff the manger when above and beyond to make it happen with our needs in mind. The service department has al we needed and wanted at the best price. Jeff the manger when above and beyond to make it happen with our needs in mind. The service department has always given us timely service to meet our needs, Future Nissan of Folsom has been a GREAT experience for my wife and I!!! Jeff and Justin have been super friendly every time we come in and do their best to see that we get GREAT service!!! More

Very professional. The tech that serviced me was respectful and couteous to my needs. He offered the plans and service recommendations. He didn't pressure me on extra items and followed up with me o respectful and couteous to my needs. He offered the plans and service recommendations. He didn't pressure me on extra items and followed up with me on the status of my vehicle by keeping me in the loop. Great customer service! More