Future Nissan of Folsom

A simple process with an informed sales agent. The service we received was made comfortable as the agent listened to our requests. He showed us what we wanted to look at. He answered the questions The service we received was made comfortable as the agent listened to our requests. He showed us what we wanted to look at. He answered the questions directly, without any heavy sales pitch. The deal went quickly and acurately! Thanks Andrew Coleman More

Very helpful salesperson I went to several dealerships looking for just a good running used car that got good as mileage, Andrew did a good job finding me exactly what I wante I went to several dealerships looking for just a good running used car that got good as mileage, Andrew did a good job finding me exactly what I wanted More

Great customer service Andrew Coleman Was very perfressional.. Polite and very helpful in buying my sons truck....and the best part we were in an out of there fairly quick Andrew Coleman Was very perfressional.. Polite and very helpful in buying my sons truck....and the best part we were in an out of there fairly quickly. More

WORST EXPERIENCE EVER It has taken me some time write this review because so much has gone wrong with this whole process. I bought a brand new 2015 Black Nissan Altima with It has taken me some time write this review because so much has gone wrong with this whole process. I bought a brand new 2015 Black Nissan Altima with only 9 miles on it. By the time I finished all the paperwork it was late and dark so they never walked the vehicle with me to make sure it had no problems. That night though before I left I noticed a scratch on the trunk so I was told to bring it back the next day and they would take a look at it. I take it back the next day and all they did was wash it and the scratch was still there so then they said I will need to come again the next day and talk with the person in charge of repairs. I was able to get it back in and they were able to take it in and take care of it the same day but I was never told of closing hours so when I went to pick up my car they were closed. Luckily a sales rep was able to get my keys. Once again it was late so I wasn’t able to really see my car because it’s black. After those 3 days of being at the dealership I left my car at my mom’s because I live in San Jose and it’s a 3 hour drive. After the weekend I was able to drive back to get my car and drive it back home to San Jose. At this time its day and I am able to take a look at my car and it still has the scratch on it as well as multiple spots. I call the dealership immediately and let them know and their response to me was “It’s a black car so you’ll see marks” and personally I think that is an unacceptable response especially because it’s a brand new car with only 9 miles on it. They were quick to just point fingers and not help the situation at all so I called Nissan USA and filed a complaint. After that, once again, I had to drive 3 hours and put a lot more miles on my car for them to fix the problem and it turned out my car was covered in busted paint bubbles. Throughout this process I have driven back to the dealership 7 times!!!!!!!!!!! I had missed time from work and added so many miles to my car and not once did they apologize for the inconvenience or offer any type of gas compensation when clearly if this was taken care of the moment I bought it I wouldn’t have had to go through all this. After everything they re-painted the whole car and told me it would be about 3 weeks. It took a month and I not once got a single follow up phone call of the status. I got a call on a Wednesday and was told I needed to get my car by Friday or they would charge me for the rental. So again I had to miss work to drive 3 hours to get my car and it was covered in dust so I wasn’t fully able to see how it looked but we spent some time there because the spots it was covered in were left over white buffer spots. When personally I would have felt they should have taken a look at it before I went to pick it up. But no I stood there as they cleaned off the spots. I also got my car back on empty so I had to fill my tank after just refilling the rental I had to return. ONCE again I left and got the car cleaned so I could take a better look at it and there was a very clear scratch on it and a few other marks which I believe were more left over buffing but who knows. I once again drove out there to take my car back and was not on their schedule and this was not the first time this had happened to me. Nor did they ever note anything I was pointing out to them when I dropped it off. So they have had my car since the 23rd of September and I have not once heard from the dealership with any update. Overall this has been THE WORST EXPERIENCE I have ever had. They are unprofessional, disrespectful and could give two xxxxs about you, how far you drive or any complaints or concerns. It clearly was just a quick sale to them because they didn’t have to do anything because I knew exactly what I wanted. They don’t ever take responsibility and try to compensate you. I would have loved to buy my very first car and enjoy it but at this point I DON’T EVEN WANT THE xxxx CAR. I had bought the car July 8th and it is October 13th. I’m about to make my 3rd payment and I have only had the car in my own possession for a month. I can tell you this right now once all this is done I WILL NEVER COME BACK nor will I EVER send anyone their way. I promise to spread the word of all that I have gone through and make sure something gets done about this because what I have gone through and the way I have been treated is WRONG and UNACCEPTABLE. They deserve 0 stars and should get better customer service training. More

clean and organized Joe was very helpful in picking out a car. He took the time to make sure the tire pressure was good on my vehicle system. Joe was very helpful in picking out a car. He took the time to make sure the tire pressure was good on my vehicle system. More

Awesome Purchased a new 2015 Nissan Altima. The salesman was very helpful and mellow with a sense of humor. The finance guy was very nice and helpful not bor Purchased a new 2015 Nissan Altima. The salesman was very helpful and mellow with a sense of humor. The finance guy was very nice and helpful not boring. Overall, the staff at Future Nissan were very polite and made us feel comfortable. More

Purchase used My family and I truly had a wonderful experience. We knew what we wanted wasn't talked into anything else. Very friendly helpful and they listened. Wh My family and I truly had a wonderful experience. We knew what we wanted wasn't talked into anything else. Very friendly helpful and they listened. When it's time for another car this is the spot. I love my Nissan. I went in to buy a used 14. I drove off in a 15 and the price was awesome. More

Amazing Service! My cousin and I both decided we wanted a Nissan 370Z. We did the research and new exactly what we wanted. She first went to a dealership at home and My cousin and I both decided we wanted a Nissan 370Z. We did the research and new exactly what we wanted. She first went to a dealership at home and instead of finding her what she wanted, they tried to sell her what they had in stock....a 2014 for almost the same price she could order a 2016. They also told her it would take months to get exactly what she wanted. On a whim, she decided to check out Future Nissan of Folsom and Gabriel Loken found her exactly what she wanted and said he could have it in 2-3 days. Of course, she also told him what I wanted and had it for me within a week. When I went to buy the car, the whole staff was welcoming and friendly. I can't believe how easy it was, how little pressure there was, and how accommodating they were. I don't think I would buy a Nissan anywhere else. More

Great service staff This review only applies to the service area as I've had no dealings with the sales force. I've been taking my Maxima in for service to this dealer f This review only applies to the service area as I've had no dealings with the sales force. I've been taking my Maxima in for service to this dealer for about 9 years now and have never had a less-than-positive experience with any of the service writers or mechanics I've dealt with over that period. I've had two of what may be described as "unusual" service events during my ownership of this car that were abnormal but these, like the more routine work, were handled professionally, and more importantly, correctly, the first time. I've never had to bring the car back due to faulty work. My service advisor the last time was Kurt Schnell, who was totally responsive to all my questions and concerns and saw to it that the work was done quickly. More

Love my Nissan Sentra! I bought a new 2014 Nissan Sentra two weeks ago and LOVE it. The team including Andrew, Don, Justin and Mondo were great to work with. I feel as if I I bought a new 2014 Nissan Sentra two weeks ago and LOVE it. The team including Andrew, Don, Justin and Mondo were great to work with. I feel as if I got a very good car and a reasonable rate from a professional and knowledgeable team. I would recommend checking out Future Nissan of Folsom for your new car needs. More