Future Hyundai of Concord

Delightful Experience Chongee was just the right person to help us make a decision. We were torn between two vehicles (though the comparable Buick would have cost $12,000 Chongee was just the right person to help us make a decision. We were torn between two vehicles (though the comparable Buick would have cost $12,000 more). She searched other dealerships to find a Santa Fe that matched our list of requirements and had it delivered in time to meet our schedule, not hers. Her high energy, efficiency and friendliness are just the right combination of positive traits to allay our wariness upon entering a car dealership. In the two days preceding going to Future Hyundai, we had walked out on two dealerships that misled us (the more charitable characterization) with assurances over the phone to get us in, then flat out lied to us after they could not meet the pre-arranged qualifications we had spelled out. One even tried to convince us that a black car was brown; even the published literature on the car model contradicted him. (Too much about other dealerships and not enough praise for our experience at Future Hyundai with Chongee Will). We actually enjoyed the time that we spent there and Chongee was a delight. I have already shared with many people our positive experience and recommended Chongee and Future Hyundai highly. More

Chongee Will was great; used car buyer, not so much There was one part of the process that we did not enjoy, but you did not ask about it in the survey. However, it's the reason I'm not ultimately givin There was one part of the process that we did not enjoy, but you did not ask about it in the survey. However, it's the reason I'm not ultimately giving the dealership the highest satisfaction rating. While our sales rep, Chongee Will, was TERRIFIC, the best we've ever experienced buying a car, the person (whom we never met) who valued our trade-in really stuck it to us. Our 2003 Altima was in excellent condition with only moderate mileage (121K) for a car that age, and its Kelly Blue Book and other estimates of value were $1500-$2000. While we didn't necessarily think we'd get exactly that, we were only offered $350, take it or leave it. Chongee even took more off the sticker--and thus probably out of her own pocket--to make the deal a little better, but the Used Car buyer was the one negative in what was otherwise a flawless experience. Again, to reiterate, Chongee: GREAT. Would recommend her to anyone. Used car buyer: NOT FAIR. I would recommend anyone else who comes to Future Hyundai sell their car first independently. More

Fifth Hyundai in the Family I previously owned a 2009 Hyundai Genesis, which I enjoyed throughout my ownership. It was, unfortunately, totally destroyed in a broadside collision. I previously owned a 2009 Hyundai Genesis, which I enjoyed throughout my ownership. It was, unfortunately, totally destroyed in a broadside collision. This Sonata is perfect for my current needs, and has a great many new features of which I was unaware, especially those regarding safeness. I have only driven about 300 miles, all local mileage, so I cannot comment fully on its performance. More

Great sales person Z was very professional and helpful in making sure I was happy with my experience. He worked with me to make sure that I was not overwhelmed during th Z was very professional and helpful in making sure I was happy with my experience. He worked with me to make sure that I was not overwhelmed during the process and that I was getting what I wanted. More

Thank you very much. Excellent staff and outstanding car. I will recommend this dealership and the car to others. I specially love your 100,000 miles / 10 years warrantee Excellent staff and outstanding car. I will recommend this dealership and the car to others. I specially love your 100,000 miles / 10 years warrantee and the maintenance program. It truly backs up the quality of the product. Thanks a lot. More

Continued Tradition of Excellency As I said, once I tasted having a Hyundai since 1987, I had no problem with it as Long as I do maintenance at its own service department. And the peop As I said, once I tasted having a Hyundai since 1987, I had no problem with it as Long as I do maintenance at its own service department. And the people I worked with has excellent knowledge of the car. No hassle with the financing. So the product and the people are excellent. More

Genesis Thank you Mark Jacobs/Eddie Fizail for the Wonderful service you provided that day. Will recommend to anyone in the market of buying a new vehicle. Yo Thank you Mark Jacobs/Eddie Fizail for the Wonderful service you provided that day. Will recommend to anyone in the market of buying a new vehicle. You guys are really Awesome! Thank you, again! More

Great experience It was a great experience! He was a very nice man. It's a great car! I am happy that I purchased this car. This is my second car! It was a great experience! He was a very nice man. It's a great car! I am happy that I purchased this car. This is my second car! More

Sales was great...finance manager was NOT "Please review my previous comment. The finance manager needs a course in customer relations. My overall rating for the dealership would have been ""E "Please review my previous comment. The finance manager needs a course in customer relations. My overall rating for the dealership would have been ""Excellent"". But because of my unpleasant experience with the Finance Mngr I'm indicating ""average"". Chong Hee was wonderful and I hope the rating doesnt negatively affect her." More

in and out fast My overall experience was good. The salesperson Ron was really good he got me what I needed in a short amount of time. The only thing I would change i My overall experience was good. The salesperson Ron was really good he got me what I needed in a short amount of time. The only thing I would change is getting gap insurance before I left which should have been included for the price I am paying. More