Future Ford of Sacramento - Service Center

I was very satisfied with the fast work on replacing a tire on my truck tire on my truck More

my car was fixed and now runs fine. the service personnel was very nice and kept me informed all the way was very nice and kept me informed all the way More

Based on the last visit with the service department, they could not explain how the warranty would work for the application of the Cilajet to the truck? What is a failure of the coating? The finance departm could not explain how the warranty would work for the application of the Cilajet to the truck? What is a failure of the coating? The finance department sold it, but this is what it can do and what it can’t do? Wouldn’t of purchase the product system, based on what I know now. They got their money but never again! More

The service and the way ford co . Did me ! I appeal everything you did to me everything you did to me More

Future Ford has had my vehicle for 2 weeks. it has not been diagnosed. i finally called for them to tell me that i have to buy a battery before they could diagnose the vehicle. they never called me. i too been diagnosed. i finally called for them to tell me that i have to buy a battery before they could diagnose the vehicle. they never called me. i took the car in for recall work and another potential recall issue. in two weeks i got zero calls. in the sales department, Future Ford promised but never delivered a parenkey for this vehicle which i purchased from them. i gave up after three months. the sales department has called me 6 times over the last two weeks to try to purchase the vehicle but the service department has not yet called. avoid these guys. the service is awful! they just want to scam you and get you in the door so they can use high pressure sales tactics More

WORST EXPERIENCE EVER! YOU PAY FOR NON-EXISTING SERVICE! They deserve zero rating! Customer service is absolutely horrible. Staff is rude ! I brought my car for an oil change and fluids to be a SERVICE! They deserve zero rating! Customer service is absolutely horrible. Staff is rude ! I brought my car for an oil change and fluids to be added! You know what? They didn’t even touch any of reservoirs! Took the money and simply kept my car on they location for 6 hours instead of providing the service I paid for! Helpless representatives! Disrespectful manager! Whoever is still going to use Future Ford - double check if they actually did the job! You never know if they did pour the new oil !!! More

My experience buying a 2018 F-150 last month was painless, if a bit long due to staffing issues. But everyone was kind and continues to be as we try and determine if the overheating issue we experi painless, if a bit long due to staffing issues. But everyone was kind and continues to be as we try and determine if the overheating issue we experienced pulling a relatively small travel trailer is indicative of a larger issue. My only complaint: had a 7 am service appointment. 31 hours later it had not even been looked at by a service tech. Not sure the reason for the appointment and being there before 7 am if they were not going to look at it until the next afternoon. I will be curious as to how long this will actually take. Perhaps they can explain to me the theory about making an appointment so nothing happens for at least 31 hours... More

First off, I bought my 2020 Ford Ecosport here in October 2020 and since late February the radio screen has been failing and i took it into the Quick Lane in early May because the radio screen had gone black 2020 and since late February the radio screen has been failing and i took it into the Quick Lane in early May because the radio screen had gone black permanently. The employee helping me is John Griffith and he left me a voicemail on May 7th telling me they know what is wrong and what part was needed to fix it. The part would take 7 business days to arrive. I called the next week with no answer and figured with COVID they are backed up and busy, that is fine, I understand that completely. I have been patient through this whole process. The second week i called and spoke to someone because John was off, they told me the order was in and I said okay I understand and was thankful for the information and update. The third week I spoke to John on Thursday (May 27) he told me he would check on it and call me by the end of the day. He never did. I was patient and waited 1 whole week for a response and called back myself yesterday (6/4) where I spoke to someone else because John was busy, they asked John for me and he said my order was lost and i need to bring in my car so they can scan a code and restart the order. This is where I became frustrated with this failure of customer service. I work Friday through Monday so i wont be able to bring my car in until Tuesday (6/8). Had I gotten the call back like John said he would do I could have brought it in happily earlier this week. now a possible 4 to 5 week process will be more than 6 weeks! So much for it being called Quick Lane! I called today (6/5) and spoke to a manager and when he looked it up he said the order was still in the computer. I guess me talking to the manager like some Karen was important enough for John to finally call me back and the only thing he offered was to put me in a different ecosport with a working radio while I waited for mine to be done. The broken radio isn't the issue and he never apologized for not calling me back on Thursday and extending out this whole process. I am NOT happy with my 2020 ecosport that I have only had a working radio screen for 7 out the 8 months I've owned it brand new and I am NOT happy with my customer service in the service department. I have had a car from this dealer for the past 7-8 years and this is the worst service I have ever had here. More