Future Ford of Roseville

Salespeople will tell you anything to get you in a car Our salesman said they would be able to touch up the paint on our $40k CPO F150. We bought the car late at night so he told us we would need to talk w Our salesman said they would be able to touch up the paint on our $40k CPO F150. We bought the car late at night so he told us we would need to talk with service another day to set it up. It turns out, that was all bull. I've spoken to Terry Gonzalez, Customer Relations Manager, and he stands behind his salesman. They have offered to discount a touch up paint pen for me. I feel the very least they could do to attempt to make this right is to give me the xxxx touch up paint. More

this time our experience was wonderful! Justin F was our salesman & he made our experience smooth from beginning to end! Many kudos to him because we have purchased through you before & the Justin F was our salesman & he made our experience smooth from beginning to end! Many kudos to him because we have purchased through you before & the word nightmare comes to mind In the future I will only deal with Justin Thank you for my new escape-I love it! keri smith More

Excellent Lisa was amazing and extremely helpful. She made the car buying process much easier. She is what made me go back to the dealership. Amazing Lisa was amazing and extremely helpful. She made the car buying process much easier. She is what made me go back to the dealership. Amazing More

My faith in this dealership has been redeemed My first experience with Ford dealership was not great, this time around Jarred Campbell my salesmen was great! Highly recommend him, he takes his tim My first experience with Ford dealership was not great, this time around Jarred Campbell my salesmen was great! Highly recommend him, he takes his time with you and is very polite. Makes sure you see all your options and is knowledgeable about the diffrent models. More

Won't stand by their warranty So the F-150 I purchased last year already has an interesting problem: the windshield wipers won't turn off. I called the service center here, you kno So the F-150 I purchased last year already has an interesting problem: the windshield wipers won't turn off. I called the service center here, you know, because this is where I bought my truck from, and I asked if it would be covered under warranty, and Shawn looks up my coverage and reassured me that it was. So I brought the truck in within 15 minutes. I bring it in and speak with him again, and he confirms that I have the premium warranty so on the paperwork reduced my diagnostic deductible to $100, and assured me that it should be covered under the warranty. While waiting for 2 hours in the dealership, I Google information about my problem, and apparently it's common, and requires a new multifunction switch which is about $40 online and takes 30 minutes to replace. Finally he comes to me starting he has good and bad news. Good news is that the part is in stock, bad news that it's NOT covered under my warranty. So, they ended up charging me the $100, and sent me on my way for me to fix it myself. They gave me a chopped photocopy of the part with the price - $120, with the repair being a total of $290. They are service extortionists, and would not recommend anybody to take any vehicle there, nor to allow them to con you into buying into their premium warranty programs. More

Just bought a 2019 F450 We drove in off the street to "only look" at some of the new Super duty trucks. We met Damien in the parking lot who was very nice and not "car salesm We drove in off the street to "only look" at some of the new Super duty trucks. We met Damien in the parking lot who was very nice and not "car salesman" pushy. He led us to my dream truck which just happened to be sitting on the lot. Damien worked some incredible magic and got us an amazing deal. You expect people to be nice to you when you're spending this much money at their business but All the folks we dealt with (Damien, Robert, AJ) went over and above nice. They were fantastic and made the whole process easy and painless. We are no strangers to car lots or car purchases and we can say without a doubt this was the best buying experience we have ever had. xxxx you Damien, I only came to look but thank you for making our dream truck wishes come true. You have earned a customer for life. Jeff & Julie More

Sales person, Heather Langston is amazing I recently just purchased a 2018 Ford Explorer. HEATHER LANGSTON with my sales person. I would highly recommend her to anybody who is looking to purc I recently just purchased a 2018 Ford Explorer. HEATHER LANGSTON with my sales person. I would highly recommend her to anybody who is looking to purchase a vehicle. I live in Oregon and she drove the vehicle to me. Then drove my BMW back to California so I could trade it in. I was amazed of her exceptional service! She took her time to show me all of the features of my new vehicle. She had all the paperwork for the contract ready for me to sign and reviewed everything. She was very personable and professional. I love my Ford and I feel it's the best vehicle I have ever owned!! Thank you Future Ford and Heather Langston. You have yourself a customer for life!!! More

Always a great experience I recently got my second lease from this location. The first 3 years went by so quick and I never had any complaints. It was easy to make a decision o I recently got my second lease from this location. The first 3 years went by so quick and I never had any complaints. It was easy to make a decision on a second lease. They always take care of you here and make you feel like they aren’t trying to waste your time. Thank you for being friendly, prompt, and helpful! More

great service they have great service and great prices they were really helpful they were fast and easy to work with they found what I was looking for they have great service and great prices they were really helpful they were fast and easy to work with they found what I was looking for More

Wonderful Great experience. We were able to surprise our daughter with a new Focus, which was priced perfectly. I have piece of mind again now that she had a r Great experience. We were able to surprise our daughter with a new Focus, which was priced perfectly. I have piece of mind again now that she had a reliable vehicle. Thank you Marlon and Nick. We are very pleased. More