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Future Chrysler Dodge Jeep Ram of Fairfield

Fairfield, CA

not yet
rated
115 Reviews

2595 Auto Mall Pkwy

Fairfield, CA

94533

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Showing 115 reviews

March 05, 2018

My heat doesnt work anymore smh Update on service done: my new thermo gives cold air when I turn over to heat. My car never did that before service was done. More

by tinab415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Tina, we appreciate your feedback. We’re disappointed to hear that your vehicle is experiencing some issues and we’d be happy to work with you to figure out the problem. Please contact our Service Manager, JT Thompson, at (707)366-0655 at your convenience to explain the issue in further detail. Thank you.

March 04, 2018

Oil change and tire rotation Price was super high ($70) for an oil change!! Took an hour and a half for my service BUT the service guy was awesome and informed of the potential fr More

by KINGWELL767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for taking the time to rate your service experience. We are delighted to hear that our staff helped to make this visit enjoyable for you. Please let us know if there is anything we can help you with in the future. We look forward to seeing you again!

March 04, 2018

Awesome work Service was awesome. Randy was very professional and polite and friendly. I have nothing but respect for randy and his work. I will be back More

by Chrishelle66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ycmat
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

This is great to hear! Thank you for the kind words about Randy. He will truly appreciate the shout out. We are thrilled to hear that your are fully satisfied with your experience. Thank you for your business and we look forward to the opportunity to work with you again!

March 03, 2018

Now i know about my truck Service person Walt Ameling, of Fairfield California momentum Dodge, was the best at explaining everything of my concerns and needs. Even with a More

by GTSTANG428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Ameling
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

It's an honor to be your dealership of choice when you need quality service for your vehicle, Guy! We pride ourselves on knowledgeable and honest staff members, like Walt and we are delighted to hear that he provided a great experience for you. Please let us know how we can continue to help with your car and service needs. We want to thank you for traveling all that way to us, we truly appreciate having you as part of the Momentum Family!

March 03, 2018

Friendly,courteous, and efficient First time I had been to this dealership. I found it to be friendly, efficient, and informative! I arrived early to my pre-scheduled appt. and they More

by MSWDOC4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept only, name forgotten
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you, this is what we love to hear! It's great to know that you were provided with an excellent experience by our service team and we’re glad you love our waiting area. If you need anything else, please come back and see us again. We look forward to seeing you again in the future!

March 02, 2018

Thanks Overall Randy was very friendly he even provided a phone number just in case I had any questions or concerns. Exactly two weeks later the vehicle woul More

by ANF2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian , Randy Ycmat
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for sharing your feedback with us. We’re happy to hear that Randy was able to provide you with a good experience. Please don’t hesitate to reach out to our Service Director, JT Thompson, for any time-sensitive issues regarding any service-related issues you are experiencing. We look forward to hearing from you soon.

March 01, 2018

Drive the extra 20 minutes to Vacaville The extremely rude and disrespectful service employee Walter kept accusing me of not being able to pay for my maintenance (it was only am oil change). More

by AAWIGTON10
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter
Mar 06, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for letting us know about your experience. Providing outstanding customer service is our top priority and we’re disappointed to hear that you didn’t have a pleasant visit with us. Rest assured, we take customer feedback very seriously and we’ll use your comments to make improvements in our process. Your business means a lot to us and we hope to have another opportunity to serve you in the future.

February 28, 2018

Oil change tire rotation Friendly fast and knowledgeable of what service needed to be done. Waiting area was clean Ana coZy. I was given an estimated times and they punctual More

by LISETRAZO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Rhodes
Mar 01, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

We want every customer to feel comfortable and informed at every step of the service process. We hope to see you back at Momentum Chrysler Dodge Jeep Ram of Fairfield!

February 26, 2018

Very friendly service. My one big huge complaint is that the temperature inside was uncomfortably cold. I almost walked out, it was that cold. The day I purchased my car hap More

by ELLIEDILLON4KIDS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny R, Randy Ycmat
Feb 28, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for taking the time to share your experience with us. We certainly hope your next visit with us is much more comfortable. We truly appreciate your comments about Randy and Johnny. Have a wonderful day!

February 25, 2018

Service with a smile The service team was very helpful. they got my car in and out in a reasonable amount of time. If I were going to use a dodge service again I would def More

by TERRELL2136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reputation Management
Feb 27, 2018 -

Future Chrysler Dodge Jeep Ram of Fairfield responded

Thank you for the review! We really appreciate your recommendations and kind words. Our goal is always to provide our customers with an easy, quick visit and it's great to hear we achieved that. Please let us know if there is anything else we can do for you!

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