Fury Jeep Stillwater

Have a new Dodge Durango from Fury Motors. Had some issues at first however Fury Motors did make everything better. Thank you for your help Mikki Morin. issues at first however Fury Motors did make everything better. Thank you for your help Mikki Morin. More

I bought my jeep grand Cherokee there. Sales experience was about average compared to other dealerships I've been to in the past. The maintenance quality was terrible. Brought it in for its second oil cha was about average compared to other dealerships I've been to in the past. The maintenance quality was terrible. Brought it in for its second oil change. They miss installed the oil filter and I had oil everywhere in my garage. Didn't notice it until I was driving and the engine light came on as well as the low oil pressure. Limped into the service station and they took care of it. But really, if the airline doesn't clean the tray that you eat off of, can they repair the engine? Very disappointing..... and a big mess to clean up my garage. More

Service Contract Woes!!! Tire Blowout UPDATE: MARCH 2020, Issue has been resolved, Thanks Mickey. We purchased the 2016 GMC Yukon in August of 2019, at that time we also purchased th UPDATE: MARCH 2020, Issue has been resolved, Thanks Mickey. We purchased the 2016 GMC Yukon in August of 2019, at that time we also purchased the Extended Bumper to Bumper coverage, as well as the RoadVantage coverage premium both for the lifetime of the vehicle. On December 26th while returning from celebrating Christmas with extended family, our tire indicator shows we are losing air fast, we just happened to be pulling into a small town just 30 min from home, so we pulled into a gas station to assess the situation. The tire went completely flat in no time, so I proceeded to change the tire, finding out that the tire wrench would not fit the lug nuts on the tire due to the hub cap which I could not get off. A good samaritan stopped and helped us, and happened to have a deep socket set with him to remove the lug nuts. We get everything changed, packed everything back in the car and headed home. The next day I call into RoadVantage to report a loss and file a claim, they tell me my policy is rejected as Fury Motors had never paid them for the contract. I was holding the contract in my hand with the price/bill reflected on it. I proceeded to call Fury Motors and was told to leave a voicemail as Janelle wasn't in until 9. To give her until 10 to get back to me addressing my concerns. At 11:30 having not heard from Fury, I called back and my information was taken down. I leave another voicemail for Janelle explaining the situation. 2:30 I call Fury back and ask to speak to Janelle, she is busy, but I am connected to Paul Morin. Paul knows of the situation and says Janelle is working on it, something with paperwork, and she was going to call me back shortly. I check back with Roadvantage to see if maybe the paperwork issue has been straightened out. It has not. At 5 pm, I call Fury back and Janelle is unavailable, and I leave another message asking the status of my claim. I take my tire to the Tire shop in Norton, they inform me the tire is ruined and will have to be replaced. Monday 12/30 Janelle calls me back and tells me this has never happened before and it is being taken care of. Something with the paperwork being filed and makes it seem like it is RoadVantage's problem possibly. To go ahead and get the tire fixed. I am given an email address to send the invoice to when I get the tired repaired. 1/8/20 Tire shop calls the tire has come in and they will put on the vehicle. I get the bill. I check with RoadVantage to see about reporting a loss/filing a claim. My account is still rejected as it shows that Fury Motors has still not paid them for the contract. I call fury motors again, Janelle is unavailable, but I leave a message explaining that the contract is still showing rejected. I send a copy of the invoice to the email given. I am told Janelle will call me back. 1/10/20 9 a.m. I call Fury motors back, I explain my frustration with the contract still showing rejected. I am told Janelle will call me back and leave a voicemail. I call back after lunch and the receptionist tells me Rommie would like to talk to me. Rommie is not available, so she offers to call his cell phone, still no answer from Rommie. I am told that Rommie will call be back still on this day. I did receieve an email from Janelle stating that the invoice has been received and that Fury will take care of it. No mention as to whether they will take care of the service contract being reinstated, or being paid or not. I reply to the email to Fury explaining my frustration, and the number of hours that have been put in checking on the service contract and trying to track it down. RoadVantage comes with 24-hour roadside assistance, I am fortunate that I didn't call in for assistance on the 26th, or that the blowout didn't happen on the highway, as I would have been told my contract is rejected as it hadn't been paid by Fury. I did ask for Fury to pay for my contract with RoadVantage since it hasn't ever been paid, and to refund my payment to them for the contract. I am curious if this is standard practice, to not pay the bills on the service contracts until the customer actually calls in to make a claim. I checked with Roadvantage again, the contract is still listed as rejected. I call Fury again, and ask to speak to Rommie, he is unavailable, and I am sent to his cell phone, which eventually goes to Voicemail. I leave a message asking for an explanation of what is going on and the status of my RoadVantage contract. I do not receive a phone call or email again from Fury. 1/14/20 I check with RoadVantage again to see if My contract has yet been reinstated. Very Frustrated. I live in Kansas so it is not convenient to drive to the dealership and talk to someone in person. I hope to someday get this resolved. More

Great place buy cars just be patient and do all you research. Wonderful service very helpful and kind. My first car bought from a dealership. research. Wonderful service very helpful and kind. My first car bought from a dealership. More

Poor customer service I found a truck on line i wanted to test drive and possibly purchase. I had done my research and was ready to buy and this truck was at the top of my I found a truck on line i wanted to test drive and possibly purchase. I had done my research and was ready to buy and this truck was at the top of my list. I called around 9 am in the morning. I was transferred to a person named Matt. My impression was that he was a manager. I told him which vehicle i was interested in and asked for pictures of 3-4 items that were not online. After 2 1/2 hrs of not getting the pictures i called and asked to speak with Matt again. He mentioned he got tied up and would have a sales rep get me the photos. Both times i spoke to Matt i asked if the truck was still available and both times i was told yes. The second time i spoke to him I mentioned i wanted to come drive it and i had about an hour and a half drive. I said i would be there in the afternoon around 2:00 pm. He said ok. When i got to the dealership five different employees passed by my wife and i before someone finally said hi to us. there was alot of confusion as to who Matt was. I was told that they have a Matt in finance and one in parts. When i spoke to the Matt in finance he seemed confused. After speaking to a female sales rep she mentioned that the vehicle i was interested in had been sold two days prior. Needless to say i was not happy after driving that far and wasting my entire afternoon. They had the nerve to ask if i would be interested in a different vehicle. Absolute worst vehicle experience i have ever had. I do not recommend the Stillwater location at all. More

Vehicle interior wasn't cleaned Bought a new vehicle when dropping daughter off for college. After 4 hours at the dealer, ready to leave, was told vehicle would be completely detail Bought a new vehicle when dropping daughter off for college. After 4 hours at the dealer, ready to leave, was told vehicle would be completely detailed. We get home, 10 hours away, check the third row , trash under seats, gum stuck on them. Upon further inspection, trash under more seats, bags of candy melted to carpet. I have emailed and called the dealership several times, to get voicemail, or the run around. I did talk to Chad who couldn't believe it, Rommie said I could bring vehicle in for detailing, I explained 10 hours away wasn't likely, so did agree to pay for detailing. Now can't get actual payment for the interior detailing. Nearest auto detailing place is 100 miles. More

Crooks They lie so bad. Don't waist your time. And don't believe a word they say. Sent me a letter saying they could lower my payment. Went there they said y They lie so bad. Don't waist your time. And don't believe a word they say. Sent me a letter saying they could lower my payment. Went there they said yes we can destroy that payment. All until the paperwork. They are a bunch off crooks I will never buy a car from Fury Chrysler again. Can't wait to spread the word More

Not a good experience I recently bought a 2012 Ram 1500 from Fury Stillwater. When i bought the truck the cup holder was broken. I had to threaten to return the truck for m I recently bought a 2012 Ram 1500 from Fury Stillwater. When i bought the truck the cup holder was broken. I had to threaten to return the truck for my car when i went back the next day to get it fixed. They refused to fix it until I told them they had 10 minutes to get me my car and money i put down. After fixing this I noticed a tapping noise from under hood on right side of engine. I took it back and asked them to look at it. I was told it was an exhaust manifold leak and that it is common on these trucks. I researched it and it was indeed a common issue. When i asked them to fix it under the 30 day/1000 mile warranty they offer they said it is not covered. I then researched it further to find out the reason it is not covered is because the dealership would loose money because of the time it would take to replace the bolts if they were broken (another common issue). They told me i would have to wait until the 30 day dealership warranty expired and use my aftermarket warranty. They guaranteed me 97% sure that it would be covered. I also inquired about bad fuel mileage and they swore they never heard of an exhaust leak causing fuel mileage to drop. I took it to my mechanic had him look at it and he said anyone who knows anything about cars or trucks knows an exhaust leak knows it messes with the sensors causing fuel mileage to drop. He then called the aftermarket warranty and they said in no way shape or form will it be covered. This dealership has been nothing but a bother since i went there. I will never go back nor refer anyone to this dealership even if they offer a referral fee. Stay away!!! More

Vehicle works We purchased a vehicle. The vehicle works. It turns off a d it turns on. The vehicle drives. It has four wheels. The radio works. We purchased a vehicle. The vehicle works. It turns off a d it turns on. The vehicle drives. It has four wheels. The radio works. More

Classic bait and switch Got a pre-approval before I came in. Found a car, test drove it, made sure it fit within the preapproval, signed a price agreement and everything. Whe Got a pre-approval before I came in. Found a car, test drove it, made sure it fit within the preapproval, signed a price agreement and everything. When it came to financing, they said they can't honor the preapproval because of a four year old discharged bankruptcy. I would not recommend this dealership at all, wasted way too much time here. More