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Fulton Ford - Service Center

Fulton, MO

4.8
263 Reviews

263 Reviews of Fulton Ford - Service Center

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December 26, 2018

One of the best Great Service military friendly the always do a great job on our cars. I would highly recommend them to anyone even if they don't own a ford. More

by bmwarmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon Peiter
December 21, 2018

Quick and easy service I travel through Fulton a few times a year, and always stop in for service when needed. The maintenance stops have been great, and you even worked me More

by DebB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't remember the employee names, but I can't save without selecting at least one. Harold it is!
Dec 21, 2018 -

Fulton Ford responded

Deb, Thank you for your continued business and the Great review. They are both truly appreciated.

December 19, 2018

Oil change Great people to work with. I didnt have a appointment set up and they got me right in. I had a few things wrong with my truck I didnt no about. Randy More

by jpeiter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy, Jordon Peiter
December 13, 2018

Amazing service. Great people with a smile. Great service would recommend to anyone who wants their car worked on. Very friendly and shop very clean and returned my car as clean as I brought it More

by Anonymous guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad O'Dowd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager and advisors, Mark Hodges, Jordon Peiter
December 08, 2018

quick and pleased! ditto They do an excellent job and sorry I did not get their names but pleased with the service. Thank you so much. Will return More

by hollrahw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 08, 2018 -

Fulton Ford responded

Thank you for the Great review and your continued business.

December 04, 2018

Awful mechanics Took my truck to get the oil pressure, check engine light, and power steering leak fixed. Got the truck back no power steering so had to take it back. More

by chadwimmer
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service tech
Dec 04, 2018 -

Fulton Ford responded

Chad, Thank you for your feedback. I want to start by apologizing for the issues it seems you have had. It is not normal for these types of issues to happen and will be fixed ASAP. I do not know the details of the repairs other than we had to have the power steering rack replaced under a parts warranty due to a part failure. I will dig into this and figure out what we can do to address it. Please contact me directly as soon as you can. Mark Hodges (573)642-6661

December 03, 2018

broke down on I-70 On my way from Wichita to St. Louis when F-150 truck problems started...after multiple attempts to schedule service from a Ford dealer in STL, Fulton More

by Hogwilde
Recommend Dealer
Yes
Employees Worked With
Unfortunately i can't remember the gentlesman name in service that helped me out...He was outstanding !
Dec 03, 2018 -

Fulton Ford responded

Thank you for your business and for the 5 Star review.

November 28, 2018

Good service Quick and friendly service. They get the job done with out hassle or pains that most service departments bring with them. Highly reccomend to anyone l More

by bzhhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hodges, Jordon Peiter
Nov 28, 2018 -

Fulton Ford responded

Thanks for your business and great review.

November 26, 2018

Oil Change Fulton Ford is always super friendly, and considerate. When I am there, I feel like they are truly concerned about my well-being, and that of my vehic More

by devin.bain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jordon Peiter
Nov 26, 2018 -

Fulton Ford responded

Thank you Devin for both your business and Great review.

November 21, 2018

They are good for things like oil and tire changes/rotations Brought the truck to dealer to get tires and oiled changed. They called me saying my ball joints wouldn't pass inspection and that I needed to pay th More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy in service. And his boss. Boss was the one I spoke to on the phone.
Nov 21, 2018 -

Fulton Ford responded

Jeff, I apologize for any misunderstanding of why he offered you a discount on the work. It was simply a good will gesture to keep a customer and to keep people working. I will keep it in mind in the future. Unfortunately we do not control Ford Motor Companies pricing on parts. With being a Ford Dealer our customers do expect us to use Ford Factory parts on their vehicles and to have Ford Factory trained Technicians do the work. Our pricing did include a computerized 4 wheel alignment also. We will never claim to be the cheapest place to have repairs done. As with anything else there is an expense to having our technicians trained. Typically we do not find that we can be beat by this large of a difference in price however there will always be someone willing to do the job cheaper. If price is your only concern when having your vehicle repaired then by all means you have the right to take your vehicle to anyone you chose. To be clear Fords parts warranty is 2 years, however that is 100% parts and labor. I am happy to hear that you found a deal you are satisfied with and if we can be of service in the future please let us know. Please feel free to reach out to me directly with any issues or concerns you may have. Mark H.