Fulton Ford - Service Center

The Service Advisor, Ray Wallace was wonderful Fulton Ford took care of my engine repairs. They loaned me a 2020 F-150 truck and a 2020 Ford Escape. My repairs were covered under my extended warr Fulton Ford took care of my engine repairs. They loaned me a 2020 F-150 truck and a 2020 Ford Escape. My repairs were covered under my extended warranty, therefore at no cost to me! So thankful I shopped local, and bought my vehicle at Fulton Ford, where the small town & home town experience is real! More

Oil Change Great service, just wish they could do it a bit quicker. At this point in time, I also wish they would pick up the vehicle, service it, and bring it b Great service, just wish they could do it a bit quicker. At this point in time, I also wish they would pick up the vehicle, service it, and bring it back to make it contactless. More

Kind and so helpful Ray and Gary are the best.. My daughter took her car into the shop with an electrical issue....The problem was quickly found and ready to be resolved Ray and Gary are the best.. My daughter took her car into the shop with an electrical issue....The problem was quickly found and ready to be resolved...these men also discovered it was under warranty...after calling and being ready to proceed with the fix...the warranty company demanded the car be taken back to original dealership... Once back at the original Ford dealership (in Jeff City) the service department there could not find the warranty information that they sold to us.. I boldly called Ray at Fulton Ford who was so kind as to look through paperwork and give Jeff City all the information needed for them to fix the car under warranty...so very much appreciated:) If looking for a car and/or great service...I highly suggest Fulton Ford...the quality of service and attitude outranks others.. More

Dropped off vehicle for warranty repair drove back home an hour later get a call saying if it’s not warranty they will charge me $170 they should’ve told me that when I dropped it off I took it back to the an hour later get a call saying if it’s not warranty they will charge me $170 they should’ve told me that when I dropped it off I took it back to the dealer I bought it from Machens Ford they found the problem repaired it all under warranty More

Good Service I really appreciated the help and friendly service provided by Ray and staff. Checked out the problems and reassured me everything was ok. Salesmen in I really appreciated the help and friendly service provided by Ray and staff. Checked out the problems and reassured me everything was ok. Salesmen in lobby were friendly and offered me coffee. All of my experiences at Fulton Ford have been positive and glad I bought car there. More

TECHNICIAN CONFUSED? I do not know the name of the person; however, he came into the waiting room and said I needed a passenger bag that had been on recall. I told him I a I do not know the name of the person; however, he came into the waiting room and said I needed a passenger bag that had been on recall. I told him I already had one replaced so he said he would check. He returned and said I did need that as well as something else. I said, "Are you sure you have the right car and right person." He said year and model and I said I did NOT own a Mercury but a Ford which he certainly should have know by looking at the car and the VIN #. After what was probably the third trip to Svc Dept he finally came back with the right vehicle. He stated there was another customer by the name of Dorothy Foster. Yes, I can understand confusion of name BUT confusion of the car make/model!!! I don't want anyone to get in trouble over this but they certainly should check the VIN # closer as he said he HAD checked the VIN of my car but obviously did not check it close enough. Since I do NOT know person's name but HAVE to check a name below in order to submit I will check one but do NOT go by name I checked as I do NOT know name of person with regard to my above statement. I see a Ray, Ben, and Technician 67 listed on my ticket. You need to change the employee section. More

Fixing a problem I went to this dealer when a different dealer service department failed to fix problem. Fulton Ford fixed the issue I'm very happy with them I went to this dealer when a different dealer service department failed to fix problem. Fulton Ford fixed the issue I'm very happy with them More

Always get great service at fulton ford friendly people willing to work with me nice waiting area I feel like I matter and they listen to me willing to work with me nice waiting area I feel like I matter and they listen to me More

Awesome service! The service department is professional and accommodating. Ray and Gary understand and provide excellent customer service. They always try to work ar The service department is professional and accommodating. Ray and Gary understand and provide excellent customer service. They always try to work around my schedule, whenever possible. More