Fulton Ford - Service Center

Very nice! Very helpful! Quick! They did a great job and got me in on the same day. I waited no time at all. I will come back. and got me in on the same day. I waited no time at all. I will come back. More

Airbag Recall Repair Caused Additional Costly Damage I brought my vehicle to Fulton Ford for an airbag recall repair. Following the repair, my sound system was severely damaged. Loud static is emitted, I brought my vehicle to Fulton Ford for an airbag recall repair. Following the repair, my sound system was severely damaged. Loud static is emitted, even when the stereo system is turned off. The dealership did not claim responsibility. The dealership recommended a diagnostic, which I paid (approximately $100), then a new battery (approximately $150), reprogramming (approximately $150) and an antennae module (approximately $250). After all recommendations, the issue has yet to be resolved. The dealership is now stating a new computer system (approximately $1,100) is necessary, which will also have to be paid by me. The stereo system issue was not present before the airbag recall repair. This ordeal has been ongoing for over a month now, which has seen me without my vehicle (in shop for repair) for half that time. This has been a terrible experience with Ford/Lincoln; and it has not yet been resolved, while I am at this point out of approximately $600 for what was originally a free recall. The loud, unstoppable static is very distracting while driving and presents a hazard, potentially greater than driving with a faulty airbag. It makes me regret having the airbag recall repair. Receipts have been kept for all work that has been completed to date. My belief is that Lincoln/Ford should be held responsible for all costs and inconveniences this ordeal has caused me. More

Carry did a great job helping me find the mustang I was looking for. The price was reasonable and the offered a good value for my trade in. looking for. The price was reasonable and the offered a good value for my trade in. More

Simple phone call would have done wonders. Dropped off my vehicle on Sunday evening, was to pick up Wednesday. I work/live in Columbia, called Wednesday to check if it would be ready for pick Dropped off my vehicle on Sunday evening, was to pick up Wednesday. I work/live in Columbia, called Wednesday to check if it would be ready for pick up after work, was told it would not be done until Thursday. A simple phone call to let me know would have been great. Had to rearrange my schedule and the ride I had from Columbia to Fulton. More

Staff were friendly and professional. The work was completed efficiently. I appreciate the fact that staff were considerate of my time. I will recommend this dealer’s service department to my friends. completed efficiently. I appreciate the fact that staff were considerate of my time. I will recommend this dealer’s service department to my friends. More

Car was detailed and very pleased with the results and the service. Will be back when detailing is needed again. Friendly service department and worked well with me. Thanks! the service. Will be back when detailing is needed again. Friendly service department and worked well with me. Thanks! More

2 cars serviced. Excellent service. I have been a customer of this dealership for 40 years. My experience this week was very good. Service dept. was friendly and helpful and I did not I have been a customer of this dealership for 40 years. My experience this week was very good. Service dept. was friendly and helpful and I did not have a long wait. More