Fullerton Ford - Service Center

I would like to leave an AMAZING review for Joe Green at Fullerton Ford (formerly McCoy-Mills). Joe took our Fusion in with a battery drain and went way beyond what two previous dealerships had tried to do. Fullerton Ford (formerly McCoy-Mills). Joe took our Fusion in with a battery drain and went way beyond what two previous dealerships had tried to do. He was willing to replace the hybrid battery when others weren't and I truly appreciate that, since it was covered by my warranty anyway. Joe and his team spent a long time chasing down a mysterious battery drain and eventually found the problem. They even kept the car for about three weeks when we were on vacation and unable to get back home to pick it up (long story, but they truly went out of their way to accommodate us!). The only question I have is about is the name change...WHY? McCoy-Mills Ford was an historic name and really neat...I know there is a new owner but why change the name? More

Poor customer service and very little vehicle knowledge. The actual work had to be done at an outside repair shop and then sent back to this place where I was overcharged for basically nothing. Had I take The actual work had to be done at an outside repair shop and then sent back to this place where I was overcharged for basically nothing. Had I taken the car to the outside shop first, I could have saved over $1700. I was without a car for 3 weeks, when the repairs only took 3 days. I will not be back. More

Very friendly service agent Art was fast and through in handling my appointment, knowing exactly what service my Escape needed,. I was completely satisfied as usual. handling my appointment, knowing exactly what service my Escape needed,. I was completely satisfied as usual. More

Daniel Inzunza in Service is helpful with all my 2004 Expedition needs at McCoy Mills. He was also helpful with where to go for reupholstering the drivers seat. Expedition needs at McCoy Mills. He was also helpful with where to go for reupholstering the drivers seat. More

I have been going there for about 20 yrs, bought 2 vehicles and I'm a single female. Always treated with respect when buying and the service dept is great. I needed an oil changed fast and they work vehicles and I'm a single female. Always treated with respect when buying and the service dept is great. I needed an oil changed fast and they worked me in on a booked day. I appreciated that. Staff there is great too. More

I consistently get excellent service from Joe Green and his crew! No matter what my concern or question I call Joe and he takes care of it. He is extremely knowledgeable, trustworthy, dependable, friendly, his crew! No matter what my concern or question I call Joe and he takes care of it. He is extremely knowledgeable, trustworthy, dependable, friendly, polite, caring, patient, and correct! My car always gets excellent care and service. Whatever the problem my car is fixed the first time I bring it in. I know I can trust and depend Joe. The work done is consistently excellent! I am a long time customer! More

Always courteous, respectful, helpful, friendly, willing to help, available, And just overall five star.. Art in the service area is always great. The waiting room is clean and comfortable. I’ve been going to help, available, And just overall five star.. Art in the service area is always great. The waiting room is clean and comfortable. I’ve been going to McCoy Ford for my oil changes for 11 years. They know me and we even joke around. I’d like that. More

Very efficient, courteous and pleasant. Makes for a great experience. Appreciate that they are sensitive to my time. Waiting room is clean and quiet. Can read if no one is watching TV. great experience. Appreciate that they are sensitive to my time. Waiting room is clean and quiet. Can read if no one is watching TV. More

I have been going to McCoy Mills for over 8 years & have had nothing but great service from everyone in the Service Department. Art & Jim (the service manager) are my go to people but everyone is great! T had nothing but great service from everyone in the Service Department. Art & Jim (the service manager) are my go to people but everyone is great! Two years ago I leased my current car and every one in the Sales Department were great too. More

Taking my truck here as been hassle free all the time. Super nice service people to deal with. Making appointments online is easy without having to call to bug them for an oil change. Super nice service people to deal with. Making appointments online is easy without having to call to bug them for an oil change. More