Fullerton Ford

Do not purchase from fort Fullerton. I purchased a 2022 Toyota RAV4 XLE from forte Fullerton. I purchased it through my credit union BCU after I made the purchase they got their check th I purchased a 2022 Toyota RAV4 XLE from forte Fullerton. I purchased it through my credit union BCU after I made the purchase they got their check that Friday the 19th 2024 after I got the email saying that they received the money for it. I called down and told them that I was coming to pick up my vehicle and they told me no you can pick it up Saturday and I said no I will not wait until Saturday. You guys have a money already I’m coming to get my vehicle so when I got there to get my vehicle, they only gave me one key and no floor mats and no manual to the vehicle so when I asked them for the second key, he told me that the lady Britney make sure that I got the second key. I emailed him day after day after day about the second key then finally I get a call from a guy named Chase Kiefer, Chase. Kiefer told me. that I would not be receiving a second key to my vehicle, and I would not read be receiving a manual, nor will I be receiving floor mats that I had to purchase all that on my own. Once they got the money from the credit union they weren’t nothing else to do with me because I wasn’t financing it through them. I was financing it through my credit union. I was treated very poorly and very disrespectfully Chase Kiefer left a long message on my answering machine and told me to stop calling them because I am not getting a second key and I’m not getting a manual to my car and I am not receiving floor mats that I had to purchase all this on my own. I thought it was poor customer service and the way I was treated very poorly. Please do not purchase a vehicle from for R. You will be treated very poorly chase Kiefer the manager. There is very disrespectful and rude. More

I would like to leave an AMAZING review for Joe Green at Fullerton Ford (formerly McCoy-Mills). Joe took our Fusion in with a battery drain and went way beyond what two previous dealerships had tried to do. Fullerton Ford (formerly McCoy-Mills). Joe took our Fusion in with a battery drain and went way beyond what two previous dealerships had tried to do. He was willing to replace the hybrid battery when others weren't and I truly appreciate that, since it was covered by my warranty anyway. Joe and his team spent a long time chasing down a mysterious battery drain and eventually found the problem. They even kept the car for about three weeks when we were on vacation and unable to get back home to pick it up (long story, but they truly went out of their way to accommodate us!). The only question I have is about is the name change...WHY? McCoy-Mills Ford was an historic name and really neat...I know there is a new owner but why change the name? More

Excellent service and friendly crew. Kimberly answered all my questions. The inspection of my brakes didn't take long and I especially liked that they washed my car. How great is that! all my questions. The inspection of my brakes didn't take long and I especially liked that they washed my car. How great is that! More

Poor customer service and very little vehicle knowledge. The actual work had to be done at an outside repair shop and then sent back to this place where I was overcharged for basically nothing. Had I take The actual work had to be done at an outside repair shop and then sent back to this place where I was overcharged for basically nothing. Had I taken the car to the outside shop first, I could have saved over $1700. I was without a car for 3 weeks, when the repairs only took 3 days. I will not be back. More

Very friendly service agent Art was fast and through in handling my appointment, knowing exactly what service my Escape needed,. I was completely satisfied as usual. handling my appointment, knowing exactly what service my Escape needed,. I was completely satisfied as usual. More

Friendly and informative..answered all questions asked..worked hard to get us in and out in a timely fashion….did a nice job preparing our vehicle for delivery asked..worked hard to get us in and out in a timely fashion….did a nice job preparing our vehicle for delivery More

Daniel Inzunza in Service is helpful with all my 2004 Expedition needs at McCoy Mills. He was also helpful with where to go for reupholstering the drivers seat. Expedition needs at McCoy Mills. He was also helpful with where to go for reupholstering the drivers seat. More

I have been going there for about 20 yrs, bought 2 vehicles and I'm a single female. Always treated with respect when buying and the service dept is great. I needed an oil changed fast and they work vehicles and I'm a single female. Always treated with respect when buying and the service dept is great. I needed an oil changed fast and they worked me in on a booked day. I appreciated that. Staff there is great too. More

I consistently get excellent service from Joe Green and his crew! No matter what my concern or question I call Joe and he takes care of it. He is extremely knowledgeable, trustworthy, dependable, friendly, his crew! No matter what my concern or question I call Joe and he takes care of it. He is extremely knowledgeable, trustworthy, dependable, friendly, polite, caring, patient, and correct! My car always gets excellent care and service. Whatever the problem my car is fixed the first time I bring it in. I know I can trust and depend Joe. The work done is consistently excellent! I am a long time customer! More

Fast, friendly, courteous service provided by all McCoy Mills employees especially the Service Advisors. We are appreciative of the shuttle service provide since there is only a single car in our family. Mills employees especially the Service Advisors. We are appreciative of the shuttle service provide since there is only a single car in our family. More