Fullerton Chrysler Jeep Dodge & Ram

Was in the market for a pre-owned vehicle and found one on the dealer web site that didn't have any pictures but was within budget. Upon arrival the vehicle was as described on the phone. Everyone was ve on the dealer web site that didn't have any pictures but was within budget. Upon arrival the vehicle was as described on the phone. Everyone was very helpful taking care of us however they are EXTREMELY unorganized and it took about 30 minutes just to find the key. Apparently one of the keys was checked out to a salesman who was on vacation and the other was difficult to find. They wanted me to come back another time but when I refused and said I would go elsewhere they managed to find the key. I purchased the vehicle that evening and picked it up the next evening. The prep was not very good. The the car looked OK but the rear tire needed air (measured only 20lbs) and the fuel light was on (no gas). For this I rate the quality of work as very bad. There was still the outstanding issue of the second set of keys. I was told I would get the key when Neil returned from vacation. I wanted an IOU but they told me not to worry that it would be taken care of. I called the salesman (Chris) on Monday and he said that he hadn't had a chance to look into it and would check and call me back. He called back 20 minutes later and said he could not find the key and that Neil (who the key was checked out to) said he did not have it. Chris said he would keep looking. I called back on Tuesday and Chris said that he had not had time to look into it. He referred me to the sales manager Tom. I spoke with Tom and he said there was no other key and that all used vehicles are sold with only one key. He said that Chris was new (like that is my problem). The man was slightly rude and would not allow me to finish a sentence. I had to explain that these chip keys are about $100 and that I specifically asked and was told that there were 2 keys. After getting into a heated argument, I was offered a key @ cost $85. I declined and eventually after continuing to argue and be put on hold I was finally able to obtain an agreement to have a new key cut however they would not provide the keyless fob. Just the key! This turned a once pleasant experience into a very bad one!!! This should have never gotten this far and will no doubt cost them thousands in repeat business. If they offer you a cup of coffee make sure you get it in writing. I never thought I would have to argue over a stupid $100 key. I have since obtained the key that was promised and I ordered the FOB on ebay for $20. The vehicle has been de-badged of anything that says Fullerton and once I get my plates they will never see me again. More

Looking for a car that I found on their online website. When i arrived, I asked about the car, they gave me the run around for 45 minutes. They then realized they sold the car that morning, what a wasted When i arrived, I asked about the car, they gave me the run around for 45 minutes. They then realized they sold the car that morning, what a wasted trip. More

I found the Jeep that we were looking for on the Fullerton web site and called to see if it was still available. Richard confirmed it was there and was so helpful through the whole process. He was Fullerton web site and called to see if it was still available. Richard confirmed it was there and was so helpful through the whole process. He wasn't at all pushy and was very up front about everything we discussed. We were coming from 90 miles away, and he worked with me over the phone so that almost every detail had been discussed and agreed upon prior to us making the trip. He was very considerate of the fact that we would be making such a long trip and wanted to make sure that it would not be a wasted trip. We were able to trade-in our current vehicle and drive out in our new Jeep all on the same night (a Friday no less!). I would definitely work with Richard again if I were planning to purchase another Jeep vehicle. It was well worth the trip. More

I gave this review the highest rating I could. If I could have given a higher score I would have. I visited multiple dealers in New Jersey and New York with no success. I was getting discouraged and about to have given a higher score I would have. I visited multiple dealers in New Jersey and New York with no success. I was getting discouraged and about to give up when my brother in law recommended Fullerton Auto. The moment I spoke to Kyle I felt comfortable and at ease. I liked the friendliness and honesty. Kyle and Scott both helped me get the car within my budget. Kyle didn't make any promises he couldn't keep. I walked away the proud owner of the Journey the car that I wanted. More

After visiting multiple dealers in my area and a few out of my area I started to feel discouraged. I was upset at the lack of customer service i was receiving as a potential customer. I was referred to Fu of my area I started to feel discouraged. I was upset at the lack of customer service i was receiving as a potential customer. I was referred to Fullerton Dodge and Chrysler. At first I was apprehensive visiting this dealer only due to my past experiences at other dealerships. I can tell Fullerton was different from the moment I walked in. As soon as I opened the door and walked in I was immediately greeted with a smile and a hand shake by Mr Robert Haller. I told him I was only browsing and if I needed any help I would ask him. He wasn't pushy in any way. At that moment I felt comfortable and was able to relax and focus on the task at hand. When it was time for his help he really exceeded my expectations. He answered every question I had quickly and honestly. Mr. Haller and his manager Tom Gandolfe were a HUGE help and made my car buying experience a GREAT one! When it was time to work out the numbers Mr. Haller and Mr. Gandolfe both sat down with me and had a nice talk. They were able to work with me on my desired price and I drove off the lot in my new car! I am proud to say that I am now a customer of Fullerton! More

Having shopped online for a 2012 Wrangler I got to Fullerton via TrueCar. While farther than the other dealers listed, their price was much better. Our sales person Dave Greenwald was thoroughly profe Fullerton via TrueCar. While farther than the other dealers listed, their price was much better. Our sales person Dave Greenwald was thoroughly professional, knew his product, no nonsense and we made a deal on the first visit. The pick up was just as easy. The car is great and the fact that the first snowstorm this winter was a pleasure in the Wrangler. Highly recommended dealer and car. More

My overall experience was excellent. My salesman, Lou, was very nice and willing to negotiate an excellent price. He was very helpful in describing my options and open to pricing on my trade-in as well. was very nice and willing to negotiate an excellent price. He was very helpful in describing my options and open to pricing on my trade-in as well. Tom was also a pleasure to work with, whom gave me a fair price on my used vehicle. I would highly recommend this dealership. And if you want an easy friendly car buying experience, request Lou as your salesman. This was my second time buying a car from Lou so I am happy to say I am a returning customer. They are very accommodating to your personal preferences and will help you find what you are looking for. I absolutely love my Jeep Cherokee!! More

I am giving a good rating based on my experience with Fullerton Chrysler, Jeep, Dodge.\ My experience was on 12/28/11. I had called Fullerton on 12/27/11 - spoke to Robert Haller who gave me the impres Fullerton Chrysler, Jeep, Dodge.\ My experience was on 12/28/11. I had called Fullerton on 12/27/11 - spoke to Robert Haller who gave me the impression that he had very good knowledge of Jeeps, and because I was looking to purchase a Jeep for my grandson, I felt after talking to Robert that he would be the salesperson I would want to make contact with. My grandson and I drove approximately 83 miles from where we lived to our destination to Fullerton in Somerville NJ because Robert presented himself with knowledge, experience and overall felt he had an honest persona when I spoke to him. I was going to Fullerton because price initially, but after speaking to Robert wanted him to actually talk to my grandson about his experience with Jeeps. After a lengthy day with Fullerton, we did purchase the Jeep Wrangler, and Robert was more than helpful and informative with us and I left there feeling my grandson and I had a good experience with this salesperson. I had spoken to Roberts' sales manager, named Scott, and told him Robert was an "awesome" salesperson. If you are seeking to purchase from Fullerton I would highly recommend speaking to Robert Haller. He made us feel comfortable, and did his utmost to do the transaction in a professional manner. More

Kyle was honest and easy to deal with through out the whole process .This was a Fun and Pleasant Purchase nothing like I have dealt with in the past .The Dodge Durango is one of the nicest trucks out the whole process .This was a Fun and Pleasant Purchase nothing like I have dealt with in the past .The Dodge Durango is one of the nicest trucks out there with many features for your Buck .I would Recommend this Dealership . More