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29 Reviews of Frontier Toyota - Service Center
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Verified Customer
November 21, 2023
Went in for a normal maintenence oil change 2 1/2 weeks ago. They called saying I needed the cabin air fleet and engine for changed. It wasn't covered by toyota care, paid over 100 for both. When I got t ago. They called saying I needed the cabin air fleet and engine for changed. It wasn't covered by toyota care, paid over 100 for both. When I got the car back it was noisier than it's ever been, engine light came in, brought it back. Technician said the tech who put it on didn't put it in correctly. Put it on while the car was on. I asked to a manager, no manager on site, asked for someone to call me to discuss this and have yet to hear back. Get disappointed, still waiting for a call More
by LOVINGLIFEGP
Employees Worked With
Raymond
October 10, 2023
I have a 2022 Toyota Avalon that I purchased brand new (not from Frontier). I've been using Frontier for about a year now to service the vehicle. Overall it's been fine but I came in at 25,000 miles for r (not from Frontier). I've been using Frontier for about a year now to service the vehicle. Overall it's been fine but I came in at 25,000 miles for regular service and because the rotors have become warped prematurely (Rotors don't warp until about 75K - 100K) as they did on my older Toyotas. I also do not drive the car hard or brake hard. If you do any research in the Toyota forums or in a general google search you will find that premature warped rotors is a common problem on most newer Toyota models, even up to 2023 models. A lot of people have had them replaced as a courtesy by their Toyota dealers. This dealer was NO help and did not offer to cover it as a courtest. They acknowledged that they are warped and Arshak (Service Manager) offered to pay for some of the cost but would not cover the entire cost. They continued to say there is no defect when there is clearly a defect. That comment is incredibly insulting to me as rotors do not warp by 25K miles. I contacted Toyota corporate about this and they also offered no real help other than a reimbursement on parts but not labor. It's disgusting to me that a dealer will sever ties with a regular customer over what would cost them (the dealer) no more than $50-$60 to replace the pads and resurface the rotors. They've now lost all of my future business even though I intended on going there for future services and repairs. I would avoid this dealer at all costs. They overcharge and their number one priority is profits over customer satisfaction. More
by bsavoie93
Employees Worked With
Arshak
June 27, 2021
06/25/2021 - Update on the service review from my previous reviews of this place... unfortunately I was let down on even a simple service. I was cleaning the interior of my vehicle one weekend and de previous reviews of this place... unfortunately I was let down on even a simple service. I was cleaning the interior of my vehicle one weekend and decided to check out how my air cabin filter was doing... when I pulled it out I was mad and disappointed at the same time. My truck was just recent at thus dealership for the 25k mile Toyota care which includes changing the air box filter and cabin filter. On my service history it was charged (although still under Toyota care) that it was checked and replaced. You guys let me down. If you bring your vehicles here I recommend following up on the services they state on the paperwork... Edit: I decided to check my air intake box filter as well and behold!!! wasn't changed either. C'mon... (see added pictures.) First picture is service history documentation, next two is the cabin air filter which has definitely been there way before the service. I'm sure it's the same filter that came with the vehicle from the factory; last one is the air box filter. That Pre-filter medium does not get that dirty in only ~1k miles with OEM air box. More
by roughdraft
Employees Worked With
Carlos Lopez
March 31, 2019
Great experience at Frontier Toyota Service Dept. today 3/30 Lily Gamboa was a great help, and very friendly. Lily answered my questions, was knowledgable and able to make recommendations. She was quick and effi Lily Gamboa was a great help, and very friendly. Lily answered my questions, was knowledgable and able to make recommendations. She was quick and efficient and very polite. More
by Gloria
Employees Worked With
Lily Gamboa
March 20, 2019
A HUUUUUGE THANK YOU to Carlos Lopez If you need to go to any Toyota Dealership, do yourself a favor and go to the one in Valencia and see Carlos Lopez...it will be worth the drive. Mr. If you need to go to any Toyota Dealership, do yourself a favor and go to the one in Valencia and see Carlos Lopez...it will be worth the drive. Mr. Lopez has always provided us with excellent service and has gone over and beyond to meet my vehicle service needs. Even the silly ones, like when I thought my battery was being over charged lol. Thank You so much for taking me seriously and being so professional. More
by MegandherFJ
Employees Worked With
Carlos Lopez
January 15, 2019
Scratched the fender and the quarter panel on my car On 1/3/19 my wife took the car to Frontier Toyota for the first scheduled service and during the service, the dealer scratched both sides of the car ( On 1/3/19 my wife took the car to Frontier Toyota for the first scheduled service and during the service, the dealer scratched both sides of the car (right fender and left quarter panel). The reason I know this was done at the dealer is because after the service we only stopped at a client’s house and drove the car home. This is not a daily driver, this car is a 2018 4Runner with only 700 miles with special paint Pearl Blizzard paint, which we paid $500 extra and is now ruined. My rating is zero stars, but there is no such option. Go somewhere else for service! More
by Daniel P
Employees Worked With
Gustavo Pichardo
November 07, 2018
No post I changed my mind to post it for now. I changed my mind to post it for now. I will update later. I will update later. Thank you so much I changed my mind to post it for now. I changed my mind to post it for now. I will update later. I will update later. Thank you so much More
by Elena
Employees Worked With
Not now
February 16, 2018
Recall and Repair Service Valerie Reynoso has helped us several times to service our Toyota. She has exceptional customer service and genuinely cares for her customers. She is Valerie Reynoso has helped us several times to service our Toyota. She has exceptional customer service and genuinely cares for her customers. She is a keeper! More
by Meredith McGowan
Employees Worked With
Valerie Reynoso
