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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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September 25, 2024

Great service advisor, provided prompt information on the service provided and what needed to be repaired More

by HROS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
Sep 26, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear you had a great experience with our service advisor. Providing clear and prompt information is a priority for us. Your feedback inspires our team to keep delivering excellent service!

September 25, 2024

Service was done within the time frame quoted. We didn't receive the phone call that the car was ready or it didn't come through. A second phone call would have been nice. Otherwise all is good. More

by mcorreia59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL MARSHALL
Sep 26, 2024 -

Frontier Ford responded

Thanks for your feedback! We're glad the service met your expectations, and we appreciate your suggestion about communication. We'll work on improving that aspect to ensure a smoother experience for our customers. Your input is invaluable to us!

September 24, 2024

Great service and friendly staff always. Leo has been an amazing service advisor throughout since beginning. More

by ABHI1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudilo
Sep 25, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear you had such a positive experience with our team, especially Leo. Our staff takes pride in providing excellent service, and your feedback means a lot to us! Looking forward to seeing you again soon.

September 23, 2024

Edward in service department is excellent! He handled and helped the situation in a professional way. More

by DAVIDBCHOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Sep 25, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback, David! We're thrilled to hear that Edward provided excellent service and handled everything professionally. Your satisfaction means a lot to us. We’ll make sure to pass along your kind words to him!

September 21, 2024

The parts department were very helpful in identifying the parts I needed, and the service team were welcoming and provided very efficient service More

by ALISON.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
Sep 23, 2024 -

Frontier Ford responded

Thanks for your kind words, Alison! We're thrilled to hear our parts and service teams made your experience so positive. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 21, 2024

The service is most always fast and done in a timely manner. Everyone I deal with is professional and seem to want to make the customer happy. More

by AE_CHOICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any names right now
Sep 23, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to provide timely and professional service, so your feedback truly means a lot. We appreciate your support and look forward to serving you again soon!

September 21, 2024

Service dept. Was great. However my can was not fixed. Car continued to blow fuses. I told them of a short in the wiring. I was stuck in the gas station a day afte More

by JBL456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn't matter
Sep 23, 2024 -

Frontier Ford responded

Hi, we appreciate your feedback and are glad you had a positive experience with our service department. We're sorry to hear about the ongoing issues with your vehicle. Your concerns are important to us, and we’ll work to improve our service. Thank you for sharing your thoughts!

September 21, 2024

Leo is always helpful. He is always updating me on the progress on my car. More

by DBAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 23, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear that Leo is providing you with great service and keeping you updated. Your satisfaction is our priority, and we appreciate your support!

September 21, 2024

New tire purchased and installed during scheduled visit to replace the road hazard damaged tire. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nunez
Sep 23, 2024 -

Frontier Ford responded

Thanks for the great feedback, Joseph! We’re glad to hear your new tire installation went smoothly. If you have any further questions or need assistance, don’t hesitate to reach out. Safe travels!

September 20, 2024

Miguel from Frontier ford was really helpful, attentive and corteous. I brought in my car for an engine service light that popped outta nowhere. Miguel checked with the warranty (which had expired) and the More

by edsanchez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A Lopez
Sep 23, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear you enjoyed our fast and friendly service. Keeping our customers informed is a top priority for us. Your feedback motivates our team to continue delivering great experiences!

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