Frontier Ford - Service Center

Report of negligent damage, 11/30/2020-The vehicle (2014 Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purcha Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purchased on the Ford Premium Maintenance plan. This vehicle is also covered under the Ford Extended Service plan. It was in good working order with no known issues. -During this regular service, the service technician took a shortcut from the standard procedure and cut away portions of my front inner fenders to gain easier access to the lower set of rear spark plugs (there are 16 total, 4 of which are hard to access as they are on the rear lower end). In cutting the fender, he also cut through my body harness, rendering the brake lights and rear camera inoperable (the vehicle is no longer road legal). -After the service was performed, the Service Advisor advised me the brake lights and camera were not working, despite the vehicle having no such issues when I arrived. He advised a $225 diagnostic to find the issue. As I had dropped off the vehicle and was not at the dealership anymore, it was not reasonable for me to personally inspect at the time and I agreed to have a diagnostic performed. -The Service Advisor advised the brake light bulbs needed replacing and this should fix the problem. I consented to the replacement of the bulbs. -The Service Advisor then advised the replacement of the brake light bulbs did NOT fix the brake light problem, and he would have another technician more experienced in electrical issues diagnose the problem. -The Service Advisor notified the body harness passing power to the brake lights and rear camera was severed. The Service Advisor sent photos of the damage to my email. He asked me if I wanted to repair it, with an estimate of $1000, to which I declined because I had not had a chance to personally inspect the damage myself. -Upon personal inspection it was clear the original technician had cut through the fenders to access the lower set of spark plugs, and at the same time cut through the vehicle harness rendering the vehicle unsafe to drive due to non-functional brake lights and backup camera. -I notified the Service Advisor of my finding and he said this was impossible because the spark plugs are on the top (this is false, again the 6.2L V8 has 16 spark plugs, 8 of which are on the lower end and 4 of which are hard to access without moving the fender). -I dropped off the vehicle again with the Service Advisor after showing him the issue in person, so he could explain it to the technician and service manager. I expected a full resolution of the issue including a refund of my $225, replacement of my fenders mutilated by the technician, replacement of the damaged vehicle harness with a new harness, and a new technician to work on the vehicle. -The Service Manager, Francisco Ramirez, made no accommodations to amend the situation, and was adamant that the damage existed before they received the vehicle. Francisco offered numerous excuses as to why the damage was not their fault, despite the damning evidence that the vehicle was fully functional until immediately after the service performed by the technician. -Due to the lack of issue resolution, I explained to the Service Advisor and Service Manager I would take the issue up with Ford Customer Relations. I am also taking up the issue with my credit card company, BBB, and all review websites to ensure people are aware of the poor business practices, unskilled technicians, and customer-last attitude of the Frontier Ford service department. More

Frontier Ford is awesome! Eldin and his service team go above and beyond to make the quality is there but also to make sure you are 100% satisfied. I would not take my car anywhere else. above and beyond to make the quality is there but also to make sure you are 100% satisfied. I would not take my car anywhere else. More

The best place for service. My car and I are extremely happy. Leo caudillo was great to work with. Extremely professional. My car was even cleaned! happy. Leo caudillo was great to work with. Extremely professional. My car was even cleaned! More

The service was excellent. The service advisor was attentive and professional communicating all service issues and the needed action. I was very happy with her service! attentive and professional communicating all service issues and the needed action. I was very happy with her service! More

Auto lift shock replacement The job got done in 30 minutes and I was on my way. I really appreciated the rapid response when the part did not show up as scheduled The job got done in 30 minutes and I was on my way. I really appreciated the rapid response when the part did not show up as scheduled More

I would give a 0 if I could. My car has had transmission issues since 2,000 miles and it is a well known issue. This was the 7th issue with the transmission in the history of the vehicle. They replaced ever issues since 2,000 miles and it is a well known issue. This was the 7th issue with the transmission in the history of the vehicle. They replaced everything under warranty. They also made a note how they wanted to check the shift forks to see if that was causing a problem. They ran a test and it passed and when I got my car back they said that the “vehicle is operating as designed.” Well, less than 2 weeks later, my car is back for the same exact reasons and they’re now telling me that it is the shift forks after all. That increases it to 8 visits dealing with the transmission. The fact that they gave me the car back without so much as a warning for the transmission, along with everything else listed, is totally unacceptable. It seems that they aren’t as concerned with the customer satisfaction as they are with making money off repairs that they know are a problem. More

Trunk lid wouldn't stay open You could make this portion of the review "optional" Looking at my rating above and below should tell you that I was satisfied. Can I go now? You could make this portion of the review "optional" Looking at my rating above and below should tell you that I was satisfied. Can I go now? More

Great friendly service The dealership is very clean ,people are extremely friendly and professional. I had an appointment which was easy to make and had my oil changed .. I The dealership is very clean ,people are extremely friendly and professional. I had an appointment which was easy to make and had my oil changed .. I was done in less than an hour. It was a nice experience. More

Had to bring car back two times for the same coolant leak. Each time took 4+ plus days to figure it out. This turn around time is even with appointment scheduled. leak. Each time took 4+ plus days to figure it out. This turn around time is even with appointment scheduled. More

Frontier Ford, Service Department always makes my visits right! Thank you Art Gonzales, my T-Bird loves you too! I appreciate all the follow-up. right! Thank you Art Gonzales, my T-Bird loves you too! I appreciate all the follow-up. More