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Frontier Ford - Service Center

Santa Clara, CA

4.6
475 Reviews

475 Reviews of Frontier Ford - Service Center

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October 31, 2024

Service rep. Was great! Went in to fix a recall and he expedited my service knowing I had to wait at the dealership. Well done Frontier! More

by MKLOTH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember his name exactly
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Nov 01, 2024 -

Frontier Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that your service representative went above and beyond to expedite your recall repair. We strive to provide excellent service, and it's great to know that your experience reflected that. We look forward to assisting you again in the future!

October 31, 2024

I appreciated it the valet service and Frank’s great customer service! Than you so much! More

by benitezgabbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 04, 2024 -

Frontier Ford responded

Thanks, Gabby! We're thrilled to hear you enjoyed our valet service and Frank's exceptional customer service. Your satisfaction means a lot to us. We look forward to welcoming you back soon!

October 30, 2024

Mike is Always excellent! As are the techs and otr staff at your dealership, thx More

by ACOLECAM.MSHIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service rep
Report | Print
October 30, 2024

Purchased Lightning here Oct 1922. Had a lot of go around to get it. Did recall items but still waiting on parts to fix the tailgate fault always on. More

by ROBINSLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Robin, we appreciate your patience as we work on securing the parts for your tailgate. For further assistance, please feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. We're here to help!

October 30, 2024

The person who assists us has a good customer service. He explained well what happened to our car. He is excellent. More

by juvycualingpascua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Caudil
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our top priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

October 30, 2024

There were some issues. However, they were remedied. Edward is absolutely amazing & his level customer service made up for some of the problems that occured. More

by MARIEG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Nov 01, 2024 -

Frontier Ford responded

Thank you for your feedback! We appreciate your understanding regarding the issues you encountered, and we're glad to hear that Edward's exceptional customer service helped make things right. Our team is dedicated to ensuring a positive experience, even when challenges arise. Your comments are valuable to us, and we’re committed to continuous improvement. We look forward to serving you better in the future!

October 30, 2024

I've been quite happy during my lease however, when I decided to buy my vehicle, I have also purchased prepaid maintenance/service package (MPP) and it was something I really regret. Every single time I More

by PKOWALSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cant rememebr
Report | Print
Nov 04, 2024 -

Frontier Ford responded

Thank you for taking the time to share your experience with us. We’re sorry to hear about the frustrations you've faced with your prepaid maintenance/service package and the lack of communication regarding your vehicle’s service eligibility. We understand how important it is to receive clear and consistent service. To address your concerns directly, please contact Kevin Bettencourt, our Service Director, at 408-241-1800. He is committed to resolving this issue and ensuring that you receive the level of service you deserve. Thank you for your feedback, and we look forward to making things right for you.

October 30, 2024

Excellent service and very friendly. Would highly recommend Frontier Ford service department to other folks More

by JMKERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had an excellent experience with our service department. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

October 30, 2024

Everything was fine until it was time to get my truck back, it was to be delivered back to me at 1:00 pm but didn’t make it back until just before 4:00 pm. My truck was done at 11:55. More

by SAMSON95054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A Lopez
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thanks for your feedback! We’re glad to hear everything else went well. We apologize for the delay in returning your truck and appreciate your patience. Your experience is important to us, and we'll work on improving our delivery times.

October 30, 2024

Leo did a great job. Will take my car back to him. Bonnie and Leo are great they deserve raises! More

by CALINDALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LEO CAUDILLO
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that Leo and Bonnie made such a positive impression. We'll be sure to share your kind words with the team. Looking forward to seeing you again soon!

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