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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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November 02, 2024

I liked that I was able to get into my appointment time smoothly and the recall work was done efficiently. More

by Alice Carleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A. Lopez
Nov 04, 2024 -

Frontier Ford responded

Thanks for your kind words, Alice! We're thrilled to hear that you had a smooth appointment experience and that our team was efficient in completing your recall work. Your satisfaction is our priority, and we look forward to serving you again!

November 02, 2024

The staff was professional and polite. They offered assistance getting me to and from the dealership. More

by ARTHURCARDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 04, 2024 -

Frontier Ford responded

Thanks for your feedback, Arthur! We're thrilled to hear that our staff provided you with professional and polite assistance. Your experience matters to us, and we look forward to serving you again in the future!

November 01, 2024

Truck has kept for more than 24 hours for diagnosing the issue, but both issues unresolved. Car was not cleaned per my request. More

by Thunder Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
Nov 04, 2024 -

Frontier Ford responded

We understand how important it is for you to get timely solutions, especially when it comes to diagnosing and resolving issues with your truck. Having it in the shop for over 24 hours without a clear resolution or the requested cleaning must have been frustrating. To ensure this is addressed thoroughly, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

November 01, 2024

Leo, my service advisor, was attentive and responsive. The experience was frustrating in that parts were not available when they should have been and I ended up having to bring my car in 3 times, but Leo More

by clausenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 04, 2024 -

Frontier Ford responded

Thank you for your feedback! We're glad to hear that Leo provided you with attentive and responsive service. We apologize for the parts availability issue and appreciate your patience. Your experience matters to us, and we’re here to ensure it’s as smooth as possible moving forward.

November 01, 2024

Majic was great. Very professional and communicated well throughout the entire process. Thumbs up for him 👍 More

by chdfam
Recommend Dealer
Yes
Employees Worked With
Majic
Nov 04, 2024 -

Frontier Ford responded

Thanks for your feedback! We're thrilled to hear that Majic provided a professional experience and communicated effectively. Your support means a lot to us, and we’re always striving for that 5-star experience. Looking forward to serving you again!

November 01, 2024

This has been my best experience with Frontier Ford yet. Frank was my service representative and his communication and ability to work with my warranty company so quickly and seamlessly was outstanding. I w More

by POMPACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 04, 2024 -

Frontier Ford responded

We're thrilled to hear about your great experience with Frank! Our team strives for seamless service, and it’s fantastic to know we hit the mark. Looking forward to assisting you again in the future!

November 01, 2024

All your service writers have top notch customer service! Especially Edward! I'm not happy how it was, but so happy with the service Thank you 👍 More

by DSTILL1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward, Adrian & especially Kevin!
Nov 04, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our service team, especially Edward. Your feedback helps us improve, and we appreciate your support. Looking forward to serving you again!

November 01, 2024

Service employees are professional, courteous, understanding and strive to do their utmost in providing superior service to you car. More

by eoldham4993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last service worked with Miguel Lopez
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear that our team made such a positive impression. Providing excellent service is our top priority, and it's great to know that our efforts are appreciated. We look forward to serving you again!

November 01, 2024

Leo and team were very helpful and quick to turn around my truck. It was so quick I didn't see it at first. :-) More

by GENBOX18-TAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo and the team made your experience so smooth and efficient. Your satisfaction means a lot to us, and we look forward to serving you again!

November 01, 2024

I’ve been a loyal customer of Frontier Ford for over 30+yrs. Excellent dealership. I’ve purchased four vehicles from Frontier Ford and service them at this dealership. Service Department is outstanding. More

by RAYSTAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marshal in service and Tim in parts
Nov 04, 2024 -

Frontier Ford responded

Ray, we truly appreciate your loyalty over the years! It’s fantastic to hear that our team has consistently met your needs. Your kind words inspire us to keep delivering outstanding service. Thank you for being part of the Frontier Ford family!

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