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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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November 16, 2024

Service was good. Advisor helpful. The prices have become outrageous. $150 for an oil change. This isn’t a Mercedes dealer. More

by mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 18, 2024 -

Frontier Ford responded

Thanks for your feedback! We’re glad to hear you found our service helpful! We understand your concerns about pricing and are continually evaluating our costs to provide the best value. Your thoughts are important to us as we strive to improve. We appreciate your support!

November 15, 2024

I was pleasantly surprise with the professional service i got and the way your staff handled everything from my appointment to service visit. More

by laura56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gree
Nov 18, 2024 -

Frontier Ford responded

Laura, thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!

November 14, 2024

Edward Olivares cares his customers sincerely. Feel good about Edward. Nice! He clearly explained the issues of my car to me. Appreciated it very much. More

by MARK WANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, Jose.
Nov 15, 2024 -

Frontier Ford responded

Mark, we’re thrilled to hear about your positive experience with Edward! Our team takes pride in providing clear communication and genuine care for our customers. Your feedback means a lot to us—thank you for sharing!

November 13, 2024

Leo is the best out there! He helped me get a good deal for the tires. Not only is he dedicated, he is also very caring of the customers. More

by Nigora Kobilova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 14, 2024 -

Frontier Ford responded

Thanks, Nigora! We’re thrilled to hear about your positive experience with Leo. Our team is dedicated to providing great service, and it’s wonderful to know that Leo made a difference for you. We appreciate your support and look forward to serving you again!

November 09, 2024

Frank was so helpful in getting my car fixed. He kept me informed and explained everything that needed to be done. The reason for only 4 stars is because most of the time when I would call t More

by 49ergal
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 11, 2024 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear Frank provided great service. We apologize for the phone issues and are actively working to improve our response times. Your input helps us enhance the experience for everyone. We appreciate your support!

November 08, 2024

Repaired my emissions system, needed to pass smog for registration. After repairs, the vehicle still failed. Service double checked (found no problems) then explained hard errors and how to reset by dr More

by adburns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Nov 11, 2024 -

Frontier Ford responded

We're thrilled to hear your emissions system was successfully repaired! It’s great that our team could guide you through the process and help you pass the smog test. Your feedback brightens our day—thanks for sharing your experience!

November 08, 2024

The experience was professional, courteous and what I would expect from a Ford professional leader in the area. Edward Olivares, our service advisor, was exceptional. More

by JOHN.BAKER19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Nov 11, 2024 -

Frontier Ford responded

Thank you, John! We’re thrilled to hear about your positive experience with Edward. Our team strives for professionalism and courtesy, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!

November 08, 2024

Very smooth, really liked the lift home ancc do having the car delivered later that day. Would affect where I buy my next cat More

by TPGREENE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel lopez
Nov 11, 2024 -

Frontier Ford responded

We're thrilled to hear you had a smooth experience! It’s great to know that our services are influencing your future car purchases. Thanks for sharing your feedback; we appreciate your support!

November 08, 2024

I needed an old change service and made an early morning appointment I was there about 90 minutes. The Employee who helped me offered to take care of the recall service at the same visit but I did not have More

by EXHOTROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 11, 2024 -

Frontier Ford responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience with our team. We always strive to provide excellent service and appreciate you recognizing our efforts. Hope to see you again for that recall service when you have more time!

November 08, 2024

Service reps were very helpful. Helped me understand what was needed on my car. Edward was training Jose. Well done! More

by MICHELLECMIFSUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward and jose
Nov 11, 2024 -

Frontier Ford responded

Thanks for your feedback, Michelle! We're glad to hear our team was helpful and that Edward and Jose made a positive impact during your visit. If you have any more thoughts or suggestions, we’d love to hear them!

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