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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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December 03, 2024

Frankie was awesome. Easy to deal with kept me informed through out the day. Beginning to end was a breeze More

by C_LOSGARCIA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie puga
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Dec 04, 2024 -

Frontier Ford responded

Thanks for sharing your experience! We're thrilled to hear that Frankie made your experience seamless and kept you informed. Your feedback motivates us to keep delivering top-notch service. Looking forward to serving you again!

December 02, 2024

Bad treatment from Miguel Lopez . Very unprofessional and rude.I drove 40 miles but he didn’t honor a promotion that I received by email so I had to cancel More

by NKARIMZAD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel lopez
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Dec 04, 2024 -

Frontier Ford responded

It’s deeply concerning to hear about the interaction you had with Miguel Lopez and the challenges you faced regarding the promotion. Traveling 40 miles only to feel let down is not the type of experience we strive to provide. Please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com or Kevin Bettencourt, Service Director, at 408-241-1800.

December 01, 2024

Every time I service my vehicles at Frontier Ford I receive excellent communication and great customer service. Thank you! More

by M_VILLALOZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 02, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We’re thrilled to hear you consistently enjoy excellent communication and customer service at Frontier Ford. Your satisfaction is our top priority, and we look forward to serving you again!

December 01, 2024

Very backed up and way to long to service a car the guy that works in the parts department is rude More

by RICKEY.FLEMING
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the name
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Dec 03, 2024 -

Frontier Ford responded

We understand that extended wait times and interactions that don't meet expectations can be frustrating. Ensuring a smooth and respectful experience is important to us, and we take your feedback seriously. We encourage you to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800 to discuss this matter further.

December 01, 2024

The technician who worked on my car prior to this appointment (not Frank) lost my wheel lock key. We had to pay $110 for another one. That's not fair. If your people lose a part, the customer should More

by gill6034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Report | Print
Dec 03, 2024 -

Frontier Ford responded

We understand how frustrating it can be to deal with additional expenses, especially in situations like this. We strive to provide a seamless and transparent experience, and it’s concerning to hear that this issue occurred. To ensure your concerns are fully addressed, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

November 29, 2024

It is very easy to work with Frontier Ford. It is a seamless process to schedule a service appointment, and the service advisors are quite helpful. More

by jvanny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
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Dec 02, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear that you had a seamless experience with our service team. We strive to make the process as smooth as possible, and your feedback means a lot to us. Looking forward to seeing you again soon!

November 28, 2024

Great service and especially appreciate Frank Puga. He always arranges for my vehicle to be delivered after service. More

by gx8808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Report | Print
Dec 02, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and that Frank's service made a positive impact. We’ll be sure to share your kind words with him. Looking forward to serving you again!

November 28, 2024

I’ve been coming here for years. Never had a problem. Will definitely be back for my next service. More

by BCM015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Dec 02, 2024 -

Frontier Ford responded

Thanks for your loyalty! We're thrilled to hear you've had such a positive experience over the years. Your support means the world to us, and we can't wait to welcome you back for your next service!

November 27, 2024

My service advisor Frank is great at his job. He is the reason I continue to come back. More

by JSTEFFENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 02, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Frank has made such a positive impact on your experience. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. Looking forward to seeing you again soon!

November 27, 2024

They took care of the issue. Parts procurementbis slow, but not on them, I guess. All good. More

by manuel.gtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Dec 02, 2024 -

Frontier Ford responded

Thank you for your positive feedback, Manuel! We’re glad to hear your issue was resolved. We appreciate your understanding regarding the parts procurement process. Your satisfaction means a lot to us, and we're here to help whenever you need!

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