Frontier Ford - Service Center

Started off bad, I was rudely told to wait in my car and “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to che “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to check in. I waited in my car maybe 10 minutes until an agent came out to receive me. After going over the details of my service I was given a timeline to complete the work. After being conveniently unable to reproduce the sound I have been experiencing the last year I was told to pick up my car and come back when the noise had returned. I called for an hour straight, being bounced around from voicemail to voicemail, back to the operator who kept sending me back to the voicemail even after I told her not to do that, then finally getting in touch with the general sales manager quickly made it right and I got the information I needed to pick up my car. The dealership seemed like it was unorganized and ill prepared to deal with any customers and worse follow through. Like, get it together More

Leo took care my Mach-E ZAKTEK coating and very courteous as usual. Thanks Leo! as usual. Thanks Leo! More

Frontier Ford made my oil change quick and easy! Service reps were very helpful, I highly recommend. Service reps were very helpful, I highly recommend. More

Ed Olivares took care of my issue from start to finish. A good job was done by all. A good job was done by all. More

Frank was awesome. I threw something at him that wasn't even fixable. True Professional! I threw something at him that wasn't even fixable. True Professional! More

Leo Caudillo was very helpful in pointing out I had Ford credits I could use for payment. They had been available for years but no one else had suggested how to use them. credits I could use for payment. They had been available for years but no one else had suggested how to use them. More

Raymond is a joy to do business with. Nothing short of a shining star representative of ford service department. Not only resolved my issue same day with no appointment, but checked my fo Nothing short of a shining star representative of ford service department. Not only resolved my issue same day with no appointment, but checked my ford points and used them to cover the charges (with my permission). Big thanks to Raymond, guys like him make me happy to use dealership service. More

Just perfect from entrance to exit. Very detailed and very through work, very well walkthrough and informed the entire process Very detailed and very through work, very well walkthrough and informed the entire process More

Frank has been my service writer since day one. He is quick to update me and I find his ability to explain issues as they may occur to be top of the line. He is quick to update me and I find his ability to explain issues as they may occur to be top of the line. More