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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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January 24, 2025

'Service appointment was made on site easily. Service details were explained and pick up and delivery options were explained well. More

by espsli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 27, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear that you found the appointment process easy and appreciated our service details. Your satisfaction is our priority, and we look forward to serving you again!

January 24, 2025

My go to service advisor always makes sure my vehicle is serviced in a timely manner. He recommends what my car needs, and doesn't push services that are not necessary. He does a great job of communi More

by ROGERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo C.
Jan 27, 2025 -

Frontier Ford responded

Thanks, Roger! We're thrilled to hear that you have a great experience with our service advisor. Timely and honest communication is key, and it's fantastic to know we're meeting your expectations. We appreciate your support and look forward to serving you again!

January 24, 2025

The person handling my car service was super responsive and helpful. Didn’t push me for things that weren’t necessary, and kept me updated on timing. More

by GREGNIVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A younger guy, Leo was his name. Very nice guy.
Jan 27, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Greg! We're thrilled to hear that our team made your car service experience smooth and transparent. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!

January 23, 2025

Easy to make the appointment on the app. Once there, my appointment was fast and easy! More

by explorer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
Jan 24, 2025 -

Frontier Ford responded

Thank you for sharing your experience! We're glad to hear that scheduling through the app was convenient and that your appointment was quick and seamless. Providing an efficient and hassle-free service is always our goal, and we’re pleased to know we met your expectations. We look forward to assisting you again in the future!

January 23, 2025

Work was completed on time. Staff are courteous and communicate clearly throughout the process. I was told what would be done and what it would cost. More

by ELFTRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, Jesus, and Payment Clerk (did not get her name but she was very friendly)
Jan 24, 2025 -

Frontier Ford responded

Thank you for your positive feedback! We're thrilled to hear that your service was completed on time and that our team provided clear communication and courteous service throughout the process. Transparency and delivering on our commitments are top priorities, and it’s great to know we met your expectations. We appreciate your trust and look forward to assisting you again in the future!

January 22, 2025

I took my Mach e in for a recall. Everything went very well and in the time expected. As it was a 2 day job I was given a rental at Enterpise. It was a bit petty by Ford head office More

by KEOGHANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 23, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're glad to hear your recall went smoothly. We appreciate your feedback about the rental policy and will definitely pass it along. Your insights help us improve, so thank you for sharing! Enjoy your Mach-E!

January 22, 2025

Great staff. Very helpful and quality service. No delays checked in and took the vehicle right away. More

by ARMANDOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivera
Jan 23, 2025 -

Frontier Ford responded

Thanks, Armando! We're thrilled to hear you had a smooth experience with our team. Providing quality service is our priority, and it's great to know we hit the mark. Looking forward to serving you again!

January 22, 2025

I did not have to wait to get appt or upon arrival. Leo, the consultant, was very helpful every step of the way. He updated me twice during the day. The experience was positive. More

by BYCSTRONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jan 23, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear about your positive experience with Leo and the seamless appointment process. Our team strives to keep you informed and comfortable every step of the way. We appreciate your feedback and look forward to serving you again!

January 21, 2025

Great service from start to finish, Mike was very helpful throughout the whole process. He setup an Uber for us. More

by danbringas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 22, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Dan! We're thrilled to hear that Mike provided excellent service and made your experience smooth. We appreciate your support and look forward to helping you again in the future!

January 21, 2025

Friendly service, good communication. The only place I take my mustang. Easy, efficient, and a job well done. More

by TERRYODONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Jan 22, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Terry! We're thrilled to hear you had a great experience with our team. Your Mustang is in good hands, and we appreciate your trust in us. Looking forward to seeing you again soon!

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