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Frontier Ford - Service Center

Santa Clara, CA

4.6
476 Reviews

476 Reviews of Frontier Ford - Service Center

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April 25, 2025

I brought my 2017 Ford Escape in for service and Edward Olivares the Service Drive Manager did a great job overseeing the repairs and Yulin Liang the technician who performed the repairs also did an excell More

by TDONOVAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, Yulin Liang
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April 24, 2025

It was a horrible experience! I had to wait 4 hours for a oil change. Ridiculous! They said they didn't have a Lexus filter, so that took 45 minutes to order. I was on the cal More

by elena_macias18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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April 24, 2025

I was very impressed with Jesus the service engineer that helped me out with getting a refund from Ford for the service to my truck! More

by nlavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus L
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Apr 25, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Jesus provided exceptional service and helped you with your refund. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

April 24, 2025

My service tech was great And friendly. Got my truck back in a decent time thanks More

by BRMBRONCOS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Apr 25, 2025 -

Frontier Ford responded

Thanks! We're glad to hear that your service tech made a positive impression and got your truck back to you quickly. Your feedback means a lot to us, and we look forward to serving you again!

April 24, 2025

Excellent diagnostic and the repair was within the time that I needed the car back. The price was fair. Service manager was great to communicate with. More

by tabulhosn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo C
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Apr 25, 2025 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had such a positive experience with our diagnostic and repair services. Our team strives to provide timely and fair solutions, so your feedback means a lot to us. We look forward to serving you again in the future!

April 20, 2025

I was very impressed with John the service advisor very friendly and knowledgeable. Also impressed with Majic who has sold us 4 cars. Like Majic because he’s low key and doesn’t use high pressure sales tac More

by bob_loveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John,Majic, Jose Guzman
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Apr 21, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Bob! We're thrilled to hear about your positive experiences with John and Majic. Our team aims to provide friendly and knowledgeable service without the pressure, so it's great to know we hit the mark. We appreciate your continued support!

April 19, 2025

The employees were great and made the service easy. I appreciate the courtesy pick up and drop off. More

by Webbs_email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward, et al
Report | Print
Apr 21, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear our team made your experience smooth and enjoyable. Your appreciation for our courtesy pick-up and drop-off means a lot to us. We look forward to serving you again!

April 11, 2025

Good service and communication. Car working well and cleaned it up as well and in a timely way. More

by CHESHIRE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
Report | Print
Apr 14, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our service and communication. It's always our goal to ensure your car is running smoothly and looks its best. We appreciate your feedback!

April 10, 2025

I called at 9:00 am, pressed 1 for service, told all reps were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford More

by RSX30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Caudillo
Report | Print
Apr 11, 2025 -

Frontier Ford responded

Thank you for your honest feedback and for being a loyal customer since 1991 — that truly means a lot to us. We’re sorry to hear about the difficulty you had reaching our service team by phone, and we understand how frustrating that can be. We're glad Lou was able to step in and provide the great service you’ve come to expect. We'll definitely look into the phone issue to help ensure a smoother experience in the future. Thanks again for bringing this to our attention!

April 10, 2025

Very pleased with the service and my service advisor, Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!! More

by ymuir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Report | Print
Apr 11, 2025 -

Frontier Ford responded

Thank you for the wonderful feedback! We're so glad to hear that Edward provided you with excellent service. It’s great to know he was able to answer all your questions and make your experience top-notch. We truly appreciate your kind words and look forward to assisting you again in the future!

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