Frontier Dodge Chrysler Jeep - Service Center

3 weeks for a 30 minute fix that cost $325 My 2014 Jeep Grand Cherokee went into this shop 3 weeks ago for work on the emissions system which I was told was covered by the warranty. Today I ge My 2014 Jeep Grand Cherokee went into this shop 3 weeks ago for work on the emissions system which I was told was covered by the warranty. Today I get a call asking for permission to fix the problem by doing a manual regen of the DEF. I was told this would cost 325 dollars and take 2 1/2 hours. I want my jeep back so I say go ahead. 30 minutes later I get a call saying my Jeep is ready. Wait so either I"m being lied to or the work was already started when I got the call asking for my permission. So now I'm talking the the guy in charge of my car. I want to know why it took 3 weeks to do a 30 minute fix on my car. He said the guy was already working on my car when he called to ask permission to work on the car. Fine. At least he admitted this part. My next question is how doing a regen could possibly cost 325 dollars? Also why isn't this considered part of the power train and why isn't this covered by the warranty? My car didn't work and was in limp mode because of this. I was then told it was because of lack of maintenance. The oil had been changed prior to the exhaust filter error coming on. How the xxxx does the oil change have anything to do with the exhaust system anyways?? Plus the Jeep had just been serviced and wasn't do for an oil change until 51k miles according to the dealership I bought the jeep from. So no, it was not lack of maintenance. I bought the Jeep with 46k miles and it barely has 48k miles now and most of that was from highway miles from 2 long trips. He then told me the guy had been working on my Jeep for 4 days and that's why the cost was so high. So my exhaust filter is reading full and it took 4 days for this guy to figure out to do a manual regen? Plus this was another lie. I received a call from this same guy on Monday saying he was starting work on my car. Today is Wednesday...still too long to figure out how to fix this imo and talk about price gouging. 325 dollars. That's just the problem with actually fixing my car. My other problem was I originally signed up for a service date online. I got an email back after signing up online saying I would receive a call to confirm. Do you think I ever got a reply by phone? Email? Text? I got nothing. I finally just brought the jeep and dropped it off and had to start this whole process from scratch. Then after dropping the car off I get a text saying if I have any problems or questions to text back on that number. Sounds pretty great right? It would be but NO ONE pays attention to those texts and you will never get a reply. I'd give this place 0 stars if I could. I'm still pissed they can look me in the eye and charge 325 dollars for something that shuts the entire car down and say it's not covered under the power train. How is the exhaust not part of the power train?? Also I could have dropped this off an any number of shops in town and had it fixed in 1/10th of the time for probably 1/10th of the cost. 3 weeks?????? Give me a break!! More

Radio and backup camera Friendly employees and great service department, they did a great job troubleshooting and repairing the radio and backup camera on my 2016 jeep renega Friendly employees and great service department, they did a great job troubleshooting and repairing the radio and backup camera on my 2016 jeep renegade. Thanks! More

Repair Work I had to take my truck in for a problem with the ignition system not accepting my key fob. In a very timely manner, they had my ignition switch repla I had to take my truck in for a problem with the ignition system not accepting my key fob. In a very timely manner, they had my ignition switch replaced and truck back to tip top as it should be. Thanks John from service. More

Poor scheduling Went online, scheduled and appointment for which I received both text and email confirmation only to show up and the person at the service desk said t Went online, scheduled and appointment for which I received both text and email confirmation only to show up and the person at the service desk said they sjkerd no appointment and IF I still wanted service, it would be an hour and a half wait. Went with spirit dodge More

Accommodating Service department always willing to accommodate me with my!busy work schedule and employees in this department are trustworthy! Work performed on SUV Service department always willing to accommodate me with my!busy work schedule and employees in this department are trustworthy! Work performed on SUV always excellent. More

Happy with service They worked me in fairly quickly. I need my car for sales. I had to rent a car and they got me a great rate through the dealership. John was my serv They worked me in fairly quickly. I need my car for sales. I had to rent a car and they got me a great rate through the dealership. John was my service writer and easy to work with More

Just a disappointment John Sanchez would not return phone calls I made to inquire about the status of my vehicle. When he finally called me, he didn’t know the status and p John Sanchez would not return phone calls I made to inquire about the status of my vehicle. When he finally called me, he didn’t know the status and put me on hold to find out. The most frustrating experience was when he asked me to leave my vehicle overnight the third time but could not offer a loaner, thus leaving me without transportation to and from work, lunch, home, etc. I was shocked at his audacity. More

Service Department I left my car for service and it took 6 days to get it looked at and back to me no follow up calls from service advisors. I had to keep calling and pu I left my car for service and it took 6 days to get it looked at and back to me no follow up calls from service advisors. I had to keep calling and push to get my car bscj. More

Repairs From the time I made the appointment until the repairs were completed Christian kept me informed of the repairs to be made and any cost that I would b From the time I made the appointment until the repairs were completed Christian kept me informed of the repairs to be made and any cost that I would be responsible for. All repairs were completed and I have had no issues. More

Nothing special They’re hard to get ahold of, you’re lucky if you get someone the first time you call. We asked about getting our fuel filters replaced on our 2018 ra They’re hard to get ahold of, you’re lucky if you get someone the first time you call. We asked about getting our fuel filters replaced on our 2018 ram 2500 and they quoted us $460 which is $160 more than other dealerships. I’m not saying they do bad work but I’ll never go back to them. More