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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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December 23, 2018

Oil change Very good service and they are very friendly.just a little bit something that’s why oil change takes so long. But I really satisfied.:-) More

by June
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 22, 2018

2015 Jeep Cherokee The sequence of repair is to long. The Jeep Cherokee came in one day. All day. Was reschedule for pair order. A week later. Part were not use and de More

by David Jeep 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chiriten
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

December 20, 2018

Safety recall Everyone was friendly and knowledgeable .of what safety recalls were issued in my Jeep. I was Very pleased with their service . Would recommend fronti More

by Wkscott75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 19, 2018

Awesome experience! Sonia Chen was so polite to me!She heled me with me getting my paperwork together for my oil change.She made me feel satisfied. More

by Jasmine19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia Chen
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

December 17, 2018

Truck service Pleased with the service scheduler. When part was received, service department had truck ready expeditiously. Appreciate her communication and keeping More

by aloofkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 10, 2018

John was amazing My car engine flooded and had to get it replaced, and John along with the rest of the frontier members were just wonderful and made sure I was taken c More

by Brae2016!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Dec 13, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

December 07, 2018

Service Great service from my advisor John sanchez met my needs and provided details and provided a ride and then a loaner when determinded car wouldn’t be re More

by David651256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John sanchez
Dec 07, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

November 30, 2018

Great service! Ruby helped me from start to finish! Techs got us diagnosed quickly and recall fixed immediately! Great job guys! I know where to go with future issue More

by Mama Minga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby
Dec 07, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

November 20, 2018

Efficient Service people were fast, efficient and very helpful. We are from out of town and they took very good care of us. Extremely informative. Unfortunately More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina and her manager in service
Nov 20, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

November 16, 2018

Excellent service and feedback about service The advisor was extremely knowledgeable and was able to provide me options for service and to take care of the issues. Was in and out in an hour for More

by MNunez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Nov 16, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

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