Frontier Dodge Chrysler Jeep - Service Center

John was amazing My car engine flooded and had to get it replaced, and John along with the rest of the frontier members were just wonderful and made sure I was taken c My car engine flooded and had to get it replaced, and John along with the rest of the frontier members were just wonderful and made sure I was taken care of. I was never left in the dark or wondering about anything going on with my car. I’m very pleased with the service I received More

Service Great service from my advisor John sanchez met my needs and provided details and provided a ride and then a loaner when determinded car wouldn’t be re Great service from my advisor John sanchez met my needs and provided details and provided a ride and then a loaner when determinded car wouldn’t be ready that day More

Great service! Ruby helped me from start to finish! Techs got us diagnosed quickly and recall fixed immediately! Great job guys! I know where to go with future issue Ruby helped me from start to finish! Techs got us diagnosed quickly and recall fixed immediately! Great job guys! I know where to go with future issues! More

Efficient Service people were fast, efficient and very helpful. We are from out of town and they took very good care of us. Extremely informative. Unfortunately Service people were fast, efficient and very helpful. We are from out of town and they took very good care of us. Extremely informative. Unfortunately they had to order parts so we are here for a few more days. More

Excellent service and feedback about service The advisor was extremely knowledgeable and was able to provide me options for service and to take care of the issues. Was in and out in an hour for The advisor was extremely knowledgeable and was able to provide me options for service and to take care of the issues. Was in and out in an hour for service. More

Very pleased I scheduled my repairs and everything went as planned I was kept informed threw the repairs by phone Very pleased with repairs and service experie I scheduled my repairs and everything went as planned I was kept informed threw the repairs by phone Very pleased with repairs and service experience More

3 weeks for a 30 minute fix that cost $325 My 2014 Jeep Grand Cherokee went into this shop 3 weeks ago for work on the emissions system which I was told was covered by the warranty. Today I ge My 2014 Jeep Grand Cherokee went into this shop 3 weeks ago for work on the emissions system which I was told was covered by the warranty. Today I get a call asking for permission to fix the problem by doing a manual regen of the DEF. I was told this would cost 325 dollars and take 2 1/2 hours. I want my jeep back so I say go ahead. 30 minutes later I get a call saying my Jeep is ready. Wait so either I"m being lied to or the work was already started when I got the call asking for my permission. So now I'm talking the the guy in charge of my car. I want to know why it took 3 weeks to do a 30 minute fix on my car. He said the guy was already working on my car when he called to ask permission to work on the car. Fine. At least he admitted this part. My next question is how doing a regen could possibly cost 325 dollars? Also why isn't this considered part of the power train and why isn't this covered by the warranty? My car didn't work and was in limp mode because of this. I was then told it was because of lack of maintenance. The oil had been changed prior to the exhaust filter error coming on. How the xxxx does the oil change have anything to do with the exhaust system anyways?? Plus the Jeep had just been serviced and wasn't do for an oil change until 51k miles according to the dealership I bought the jeep from. So no, it was not lack of maintenance. I bought the Jeep with 46k miles and it barely has 48k miles now and most of that was from highway miles from 2 long trips. He then told me the guy had been working on my Jeep for 4 days and that's why the cost was so high. So my exhaust filter is reading full and it took 4 days for this guy to figure out to do a manual regen? Plus this was another lie. I received a call from this same guy on Monday saying he was starting work on my car. Today is Wednesday...still too long to figure out how to fix this imo and talk about price gouging. 325 dollars. That's just the problem with actually fixing my car. My other problem was I originally signed up for a service date online. I got an email back after signing up online saying I would receive a call to confirm. Do you think I ever got a reply by phone? Email? Text? I got nothing. I finally just brought the jeep and dropped it off and had to start this whole process from scratch. Then after dropping the car off I get a text saying if I have any problems or questions to text back on that number. Sounds pretty great right? It would be but NO ONE pays attention to those texts and you will never get a reply. I'd give this place 0 stars if I could. I'm still pissed they can look me in the eye and charge 325 dollars for something that shuts the entire car down and say it's not covered under the power train. How is the exhaust not part of the power train?? Also I could have dropped this off an any number of shops in town and had it fixed in 1/10th of the time for probably 1/10th of the cost. 3 weeks?????? Give me a break!! More

Radio and backup camera Friendly employees and great service department, they did a great job troubleshooting and repairing the radio and backup camera on my 2016 jeep renega Friendly employees and great service department, they did a great job troubleshooting and repairing the radio and backup camera on my 2016 jeep renegade. Thanks! More

Repair Work I had to take my truck in for a problem with the ignition system not accepting my key fob. In a very timely manner, they had my ignition switch repla I had to take my truck in for a problem with the ignition system not accepting my key fob. In a very timely manner, they had my ignition switch replaced and truck back to tip top as it should be. Thanks John from service. More

Poor scheduling Went online, scheduled and appointment for which I received both text and email confirmation only to show up and the person at the service desk said t Went online, scheduled and appointment for which I received both text and email confirmation only to show up and the person at the service desk said they sjkerd no appointment and IF I still wanted service, it would be an hour and a half wait. Went with spirit dodge More