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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
509 Reviews

509 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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January 04, 2019

Billy Martinez Billy provided Great service. He kept me informed and was very courteous and professional. I appreciate his care and communication very much. Than More

by Patti61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Jan 09, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

December 31, 2018

Warranty work on a Jeep John, the service provider, did an excellent job. They had difficulty finding the problem but with perseverance they found it and fixed it properly. I More

by Jeepy II
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John [service man]
Jan 03, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

December 27, 2018

Fast Sevice The dealership was great. They were able to get my truck up and running in no time. In total, it took 3 days for the work to be completed after settin More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiersten and Tracy Cavazos
Dec 28, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 24, 2018

Staff very helpful and great customer service & friendly. Reason for service was a recall. Everything went great from start to completion.. Everyone that I saw last service writers provided great service. I h More

by Jayden17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 23, 2018

Great service Worked with the great service department. They were very helpful and friendly. Minimal wait time. Given a lot of information on my vehicle which wa More

by Carguy 100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonja
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

December 23, 2018

Oil change Very good service and they are very friendly.just a little bit something that’s why oil change takes so long. But I really satisfied.:-) More

by June
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 22, 2018

2015 Jeep Cherokee The sequence of repair is to long. The Jeep Cherokee came in one day. All day. Was reschedule for pair order. A week later. Part were not use and de More

by David Jeep 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chiriten
Dec 26, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

December 20, 2018

Safety recall Everyone was friendly and knowledgeable .of what safety recalls were issued in my Jeep. I was Very pleased with their service . Would recommend fronti More

by Wkscott75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

December 19, 2018

Awesome experience! Sonia Chen was so polite to me!She heled me with me getting my paperwork together for my oil change.She made me feel satisfied. More

by Jasmine19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia Chen
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

December 17, 2018

Truck service Pleased with the service scheduler. When part was received, service department had truck ready expeditiously. Appreciate her communication and keeping More

by aloofkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Dec 20, 2018 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

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