Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
524 Reviews of Frontier Dodge Chrysler Jeep - Service Center
Oil change and rotate tires Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of fr Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of freebies. Wait was a little long but service was thorough. More
Great experience! Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. More
Recall Service Billy was very helpful from scheduling through service and delivery. He took my vehicle in promptly on the day of my appointment even though I was ea Billy was very helpful from scheduling through service and delivery. He took my vehicle in promptly on the day of my appointment even though I was early. He kept me informed of the progress of the repairs throughout the day. More
Oil change Service was good but when I checked out it was $30 more than quoted when I called. They said it was due to labor. Really. They did give me a 10% di Service was good but when I checked out it was $30 more than quoted when I called. They said it was due to labor. Really. They did give me a 10% discount which made it only $5 more than quoted. They left their dealer service tags in vehicle which I har to throw away and they also did not reset the oil change monitor. More
Fast and easy! Great service! fast and Friendly! No appointment needed and the services all my fluids and made sure to check a warranty issue on! Will be back! Great service! fast and Friendly! No appointment needed and the services all my fluids and made sure to check a warranty issue on! Will be back! More
Service Had appt for 0900 and they were ready for my car at 0900- kristian was respectful and knowledgable. I will be recommending her to my family and friend Had appt for 0900 and they were ready for my car at 0900- kristian was respectful and knowledgable. I will be recommending her to my family and friends! More
Good fast service The service was outstanding the customers service was good and they where very respectful and polite the job got done quick they let me know that ev The service was outstanding the customers service was good and they where very respectful and polite the job got done quick they let me know that everything was check and good More
Horrible Customer Service The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call y The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call you back. General Manager (Rick Harrison) will only act on contract agreements that are signed at time of closing, and will deny anything that his sales team does in wrong doing. The Salesman (Andrew Solis) and Finance Manager will tell you whatever they think you want to hear to make a sale, Even if it is a flat out lie. DO NOT DO BUSINESS WITH THIS DEALERSHIP! 2 months later.... still waiting on service department to fix my vehicle. Had to buy 4 new tires because the tires that were sold on the vehicle were so bad wouldn’t pass inspection just 2,000 miles after purchase. More
Very Friendly and competent This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need to take my van in for any service. More
Well done Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle was well serviced before driving away. Definetly coming back for continued service. More