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Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
540 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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540 Reviews of Frontier Dodge Chrysler Jeep - Service Center
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May 07, 2019
Poor customer relations Took my 2014 Chrysler 300C in for a factory recall on a passenger airbag inflator. The did the work, but left the glovebox lid horribly out of line. Took my 2014 Chrysler 300C in for a factory recall on a passenger airbag inflator. The did the work, but left the glovebox lid horribly out of line. It was perfect when I brought it in. I pointed this out, but the service manager said the car was old and things get "warped". The car has only 43,000 miles on it and has always been garaged kept. I was told that I just "had to live with it" I do not just "have to live with it", and I do not have to do business with Frontier Dodge Service either! Very poor! More
by Odis
Employees Worked With
I don't know who any of the people, but I think the service rep that i spoke with was named Daniel. The lady that checked me in was Kristian Chen, and she was great!
May 04, 2019
Quick turnaround They got my truck in and did 5 recalls on it in two days. Much faster than I expected. I dealt with Ruby in the service department. She was profession They got my truck in and did 5 recalls on it in two days. Much faster than I expected. I dealt with Ruby in the service department. She was professional and got the ball rolling on parts that needed to be ordered. More
by Khurl16
Employees Worked With
Ruby
May 03, 2019
stay away I took my Chrysler 300 to get my window and check engine light to Frontier Chrysler Dodge Lubbock to get it fix. They diagnose and called my warranty I took my Chrysler 300 to get my window and check engine light to Frontier Chrysler Dodge Lubbock to get it fix. They diagnose and called my warranty company. They changed the parts after two days i got my car back and the same night check engine light came back on with the same EVAP code. I called John and he said to bring it back, which I did. John called me back and stated it was a different part this time. This next service maintenance took three days because they had to order the part. After the vehicle was returned to me, the very next morning the light came back on with the same EVAP code. I called John again and he said to bring it back. After two attempts I didn’t trust their technicians or their work ethics. If I am taking my car to a Chrysler dealership, my expectation is to get it fixed correctly by the specialist. It is with reasonable expectation to have repairs done and that the dealership has the proper equipment. Due to inadequate and less than stellar service at Frontier Chrysler, I was force to seek service from another automotive provider. At Christian Brothers, they successfully diagnosed my car from top to bottom, with pictures and video taken. Their technicians were able to accurately diagnose the problem. It was a disconnected hose which had nothing to do with the parts Chrysler changed. Had Chrysler performed an inspection the first time, they could have found the issue without changing any unnecessary parts, having my car for five days, wasting my time and my money. Although I have a warranty that I pay for, it includes a deductible which is money out of my pocket. On my third trip to Chrysler, the General Manager Rick Harrison was given the opportunity to make this right. He assured me of a follow up call by the next business day. I have yet to hear from the General Manager. I strongly advise staying away from incompetent, untrained technicians who merely guess what’s wrong with your car, who waste your valuable time and hard earned money. More
by Cesar
Employees Worked With
John, Rick Harrison
May 03, 2019
Simple oil change Sales is great , but when it comes to getting general service done it takes forever. I called to make an appt for an oil change and was told no appt n Sales is great , but when it comes to getting general service done it takes forever. I called to make an appt for an oil change and was told no appt needed. Went in and waited over 2.5 hours for a simple oil change and tire rotation. Then had to argue because they said my tires didn’t need rotation. Truck has 15k miles on it and each time I ask for one they say it’s not needed. Manufacture suggest ever other oil change for a tire rotation. They really need to work on their service department. More
by Gdturner
Employees Worked With
Service adviser no name tag
May 02, 2019
Stripped lug nut Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck o Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck one and replaced it. Parts and labor? No charge! What a great guy! What a great painless day. I will be going back their for any future needed service. Thanks again. Paul R. More
by Psre55
Employees Worked With
May 01, 2019
Great service I received great service at Frontier Dodge on my most recent visit, just as I have on all of my previous visits. This time, Kristian was my service ad I received great service at Frontier Dodge on my most recent visit, just as I have on all of my previous visits. This time, Kristian was my service advisor, and she was very well organized, as she always is, and got each and every task completed in just one day. If you want great vehicle service, Frontier is the place to go. More
by JOSEPH.S.DONNELLY
Employees Worked With
Kristian Chen
April 29, 2019
Had a transition blow up! Andrew Soto help me when my transition took a crap on me he keep me informed and updated and what was happening!! I have had a multiple experience wit Andrew Soto help me when my transition took a crap on me he keep me informed and updated and what was happening!! I have had a multiple experience with the service department and was about to sell all my dodges but after this experience I will keep them now!! The service department has done a complete 180 from that they were before!! That you for all y’all did for me More
by Tysellers
Employees Worked With
Andrew sosto and John
April 25, 2019
Recall repair Services was excellent..everyone was very helpful and friendly..got several reminders about appointment date and time..worked out a good time for me t Services was excellent..everyone was very helpful and friendly..got several reminders about appointment date and time..worked out a good time for me to bring my Jeep in for a recall service..seemed very appreciative for my business More
by Paulab
Employees Worked With
Kristen in service
April 19, 2019
Worst auto service experience ever !Billy the worst ! The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought her to tears. Two other employees were shocked and apologized for his inappropriate actions numerous times! I will never go back and wouldn’t suggest anyone use this dealership for service. This guy is not equipped to work with customers. More
by Martiny
Employees Worked With
Billy Martinez in service. The absolute worst ever
April 16, 2019
AC service Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service de Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service department, made very easy for me to get in and get out. Thank You, Kristian More
by Ram2015
Employees Worked With
Kristian Chen
