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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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March 28, 2019

Oil change and rotate tires Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of fr More

by Wrobin422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard?
Mar 29, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

March 27, 2019

Great experience! Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Mar 28, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that Billy could give you great customer service!

March 26, 2019

Recall Service Billy was very helpful from scheduling through service and delivery. He took my vehicle in promptly on the day of my appointment even though I was ea More

by sferrell0872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We are glad you had a great experience at our store and that Billy was very helpful with you!

March 26, 2019

Oil change Service was good but when I checked out it was $30 more than quoted when I called. They said it was due to labor. Really. They did give me a 10% di More

by Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Mar 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention Kurt, and we apologize for the inconvenience you had at our store. We’d like to hear more about this experience and see what else we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to hearing back from you. Thank you!

March 19, 2019

Fast and easy! Great service! fast and Friendly! No appointment needed and the services all my fluids and made sure to check a warranty issue on! Will be back! More

by Ashlbk1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 20, 2019 -

Frontier Dodge Chrysler Jeep responded

We are very glad you had a great experience at our store and that our team gave you a fast and friendly service!!

March 11, 2019

Service Had appt for 0900 and they were ready for my car at 0900- kristian was respectful and knowledgable. I will be recommending her to my family and friend More

by sb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian my service advisor
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

March 11, 2019

Good fast service The service was outstanding the customers service was good and they where very respectful and polite the job got done quick they let me know that ev More

by Car guy jsaenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

March 11, 2019

Horrible Customer Service The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call y More

by YouKnow!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Solis
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Pat, we tried working on this issue with you and we're even willing to replace the parts that was agreed upon. Please reach out to our general manager, Rick Harrison. We'd like to give you all the details regarding this. Thank you.

March 06, 2019

Very Friendly and competent This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need More

by Doglady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in service
Mar 07, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

March 05, 2019

Well done Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle More

by Journey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

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